...Tourism management fundamentals 1. 1. TOURISM – PRINCIPLES AND PRACTICE Unit I: Introduction to Travel and Tourism 2. 2. The word Travel derived from the French word ‘Travail’ All Tourism involves Travel; but not all Travel involves Tourism 3. 3. • Tourism is part of LEISURE. • In modern times Tourism is only a recreational activity is a MISCONCEPTION because participating in meetings, seminars conferences, trade fairs, etc are also a tourism activity. 4. 4. Tourists • The tourist market is divided into: 1. The leisure tourist 2. The business tourist 5. 5. Visitors • A visitor is any person visiting a country other than that in which he/she has his/her usual place of residence, for any other reason than following an occupation from within the country visited – Visitors may be further categorised as excursionist and tourists 6. 6. Excursionist • A day visitor who stays for less than 24 hours at a place. There is no overnight stay 7. 7. Tourist • A tourist is a temporary visitor to a place. They stay at least for 24 hours 8. 8. TOURISM • One of the first attempts at defining tourism was that of Professors Hunziker and Krapf of Berne University in 1942. They held that tourism should be defined s – ‘the sum of the phenomena and relationships arising from the travel and stay of non-residents, in so far as they do not lead to permanent residence and are not connected to any earning activity’. 9. 9. UNWTO definition • Tourism comprises the...
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...The System of Rice Intensification (SRI) in Bhutan: A feasibility study of a new rice farming system with special reference to location specific trials and yield performance of different varieties Karma Lhendup Sherubtse College, Royal University of Bhutan, Email: lhenkarma@yahoo.com 1. Introduction Rice is one of the most important staple food crops for the people of Bhutan. Different varieties of rice, both local and introduced, are cultivated in a wide range of elevations, from subtropical lowlands (150 m) in the south up to elevations as high as 2600 masl in the north (Table 1). The present productivity of rice, less than 3 t/ha, cultivated on 46,585 acres out of the 69,414 acres of irrigated land has not been able to attain food sufficiency level in the country (MoA, 2004). The constant land degradation plus expansion of development activities taking place on the extremely limited area of arable land for agriculture (7.8% of the total land area of 39,911 km2) has detracted from cultivable land for rice, and productivity is constrained by a lack of farmer education on rice planting and rice ecosystems, further complicating achievement of the country’s goal of food security for all. As a result, a huge amount of rice is imported from India to meet the increasing food demand in the country, with population growth still increasing by 3.1% per annum (http://www.fao.org/ag/agl/aglw/aquastat/countries/bhutan/print1.stm). The prevalence of small-scale and marginal farms, with...
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...Juswapogi In: English and Literature Juswapogi iTHE PRE-, POST-, AND OFFSHIP CRUISE EXPERIENCE OBJECTIVES: At the end of this chapter, the students will be able to explain and understand: Categorize the various types of precruise and postcruise options Describe how shore excursions enhance a cruise Categories of port experience Pre-cruise Intermediary port stops Post-cruise Pre-cruise Packages PRECRUISE PACKAGE- package that includes lodging at the cruise departure port before the cruise Air /sea package- a package that includes airfare, the airport to dock transfer and lodging. Obtain either from cruise line itself or can be arranged independently What are the advantages—both to the client and the agent—of purchasing a pre- or post cruise package through the cruise line? One phone call or computer transaction can set up the whole package. Some or all transfers may be included in the purchase price. Less commission Cruise line personnel are ready to help if a problem occurs. Air and lodging rates may be lower. Advantages of booking with the non-cruise suppliers The selection of airlines and flights may be better. Airfares may be lower EXPENSES COVERED BY TRAVEL INSURANCE Trip cancellation, delay or interruption Lost or stolen luggage Medical expenses for accident or sickness incurred onboard or overseas (including emergency transfer from the ship) PASSENGER OPTIONS WHEN THE SHIP MAKES INTERMEDIARY PORT STOPS They may purchase a...
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...[pic] ПУ „Паисий Хилендарски” -филиал Смолян По дисциплината: Маркетинг в туризма Изготвил: Проверил: Анита Величкова Маджарова ст.ас.Шиблова Фак. № 083408 ІII курс-редовно обучение гр.Смолян 2010/2011 РАЗРАБОТВАНЕ НА НОВ ПРОДУКТ В ТУРИСТИЧЕСКИТЕ КОМПАНИИ – ПОДРОБНИ ОПИСАНИЯ НА ПРОМЕНИТЕ НА ОПЕРАТОРИ, ЗАНИМАВАЩИ СЕ С ДЕЙНОСТИ, БАЗИРАНИ НА ПРИРОДАТА. Raija Komppula University of Joensuu Department of Economics Box 111 FIN – 80101 JOENSUU Raija.Komppula@joensuu.fi Р Е З Ю М Е Разработването на нов продукт в туристическите компании е било почти игнорирана тема в литературата по маркетинг в туризма. Изследване на развитието на продукта има в основни проучвания контролирани цели, развитие на курорти или места: като пълен туристически продукт. Този доклад ще представи две подробни описания, които ще целят да ни помогнат да се идентифицират основните проблеми, също като ключови фрази на процеса по разработване на нов продукт в малка туристическа компания. Двата примера представят английски оператори, занимаващи се с дейности, които в момента имат предизвикателството да въвеждат промени в повече и повече привлекателни дейности, за да задоволят нуждите на клиентите от емоционални преживявания. Теоретичната рамка за проучването е базирана на традиционната теория за разработване на продукт...
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...Sydney Australia. This particular hotel attracts domestic as well as international guests. 2008 and 2009 winner of Australia’s Top Restaurant, 2 hat restaurant, Circular attracts many high profiled guests as well as the newly furnished Royal Café. Unlike any other cafes in five star hotels, Royal Café is a sweet dessert/patisserie café. It is located on the first level of the Emperor Hotel and it is easily visible from the entrance of the hotel. The Emperor Hotel offers customer loyalty satisfaction privileges. Such as, privileges of reservation waiting list at the Circular Restaurant or free complimentary breakfast at the Royal Café. Significance The significance and need for this research from the perspective of the Emperor Hotel management and marketing is to critically investigate the satisfaction of guests for food and beverage services provided, especially from the Royal Café. The common reason for studying customer satisfaction is the profitability that is generally believed to be brought by customer...
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...During the last decade, the tourism industry has seen many important changes that will have a significant impact on future tourist demand. On the one hand, the rise of e-tourism, the democratization of travel and the tendency to book and to make up one’s trip online rather than to buy a standard tourist package proposed by a tour operator, stood out with regard to the new traveller’s preferences.On the other hand, natural disasters such as tsunamis, volcanic eruptions and earthquakes as well as health issues, such as avian and swine influenza, have changed our perception of holiday and leisure. Therefore, it would be interesting to hypothesize about the future trends in travel that we can expect to see over the next decades. These can be divided into eight important trends: 1、We can predict that competition between destinations is going to be fiercer in the future. Each country should therefore look for a competitive advantage that it can develop and exploit. New emerging outbound markets Among the biggest emerging outbound markets, we can cite here China and India with over a billion people each, many of which are starting to travel internationally. This implies that inbound destinations interested in those promising markets should get prepared for this large influx by: • Improving their infrastructure, mainly road and airport infrastructures; • Preparing communication media in relevant languages; • Ensuring better air connections by seeking common ground with...
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...UNIT 11 Structure 11.0 11.1 11.2 11.3 11.4 11.5 11.6 11.7 11.8 11.9 11.10 MANAGING HOSPITALITY OPERATIONS: ORGANISED SECTOR Objectives Introduction Types of Accommodation in the Organised Sector Policy Formulation and Strategies Financial Management Product Design Marketing Management Safety and Security Organisation of a Hotel Let Us Sum Up Clues to Answers 11.0 OBJECTIVES After going through this Unit you will be able to explain the: • • • • typology of accommodation in unorganised sector, procedures involved in policy and strategy formulation, application of marketing management in hotels, and role of safety and security in organised accommodation sector. 11.1 INTRODUCTION Ever since man started to travel in search of food, work, better prospects or leisure, there has been a demand for overnight stay. Lodging houses were built to provide accommodation along the trade and caravan route. Missionaries and religious travellers were accommodated by local people in their houses. But the demand for shelter kept on increasing with the development of highways and technological advancements in modes of travelling. As a result inns gave way to hotels. Hospitability industry today is a massive industry providing home facilities away from home to millions of travellers. These travellers can be segmented into various categories like business travellers, tourists, etc. All have different needs and expectations. However, the hospitality industry is so versatile that it is catering...
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...Travel and Tourism Management Sustainable Tourism Development Title: Sustainable Tourism Development Table of contents: Task 1 – Principles of Sustainable Tourism Task 2 – Tourism Impacts Case Studies Task 1 a. Introduction Tourism is one of the world’s fastest growing industries and an important source of foreign exchange and employment for many developing countries. b. Sustainable tourism is tourism that leads to the management of all resources in such a way that economic, social and aesthetic needs can be fulfilled while maintaining cultural integrity, essential ecological processes, biological diversity and life support systems. Ecotourism, also known as ecological tourism, is a subset of sustainable tourism which focuses on ecology. Ecotourism tends to be encountered in destinations where flora, fauna, and cultural heritage are the primary attraction. Pro-poor tourism (PPT) is used as a short hand for the opportunities which enable the economically poor to engage in, and benefit from, tourism. PPT is tourism which provides net benefits for the economically poor; the term 'net benefits' is used because there are often losses of livelihood opportunities associated with tourism, such as loss of seashore and fishing access, agricultural land or access to natural resources in national parks. Available from: http://www.iztzg.hr/en/odrzivi_razvoj/sustainable_tourism/ : http://propoortourism...
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...management was considered as an art of ‘managing men’ and hence the term “manage-men-T.” management consisting of a significant number different functions to accomplish tasks successfully. In the other word, management is about ‘getting things done’. However, it is the way and the process of how achieve to targets or goals and it is in this regard that management is considered an art. COMMUNICATION:In some way, Rousseau (1972) pointed out “A real knowledge of things may be a good thing in itself, but the knowledge of men and their opinions is better, for in human society.” ~~~And much later, management scholar, Peter Drucker (1993) defined management as “Supplying knowledge to find out how existing knowledge can best be applied to produce results is, in effect, what we mean by management. But knowledge is now also being applied systematically and purposefully to determine what new knowledge is needed, whether it is feasible, and what has to be done to make knowledge effective. It is being applied, in other words, to systematic innovation.” (Drucker, 1993) From the above two definitions, it is clear that management is a creative as well as a systematic flow of knowledge that can be applied to produce results by using human as well as other resources in an effective way. Management has not been limited to managing human resource; management today has been segregated into various branches like financial management, strategic management, operations management, time management...
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...How your activity in NUIC 14th Anniversary boost or related to marketing? The mission of the International College is to educate undergraduates from all nationalities, especially, those in the Southeast Asian Region, who will be responsible global citizens, adaptable to different cultures and environment. Every anniversary of NUIC is memorable for the student like me because this is the way how you will see yourself after your studying in this institution that making you proud, one thing is you demonstrated to the people who came out in this event where you will be in the future, NUIC moving in internalization in short NUIC students has opportunities to extreme after college in oversea some way that you they made you boosting for preparing in to international arena when you get the job in the future. It could be our key in to the gate of reality inbound or outbound of this progress with the NUIC moving into internalization. This Anniversary is important for someone like me because this is my advantages after my studying I can show where I’ve study if ever I’ll going to step forward in to the future with my background. However I get unexpected matters in the future about the performance it will cause of disappointment and especially bad feedback to my school. But while the progress of NUIC will know that we never let the student without skills that important at least they assured the student since entered in NUIC had a prominent that students having good quality performances...
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...MSc in Sustainable Development Dissertation Thesis "Participatory destination management and creative tourism: From co-production of tourism products to co-creation of experiences. Α reality and stakeholders' check for Thessaloniki, Greece." Christos Patikas Supervisor: Dr. Marianna Sigala Thessaloniki, 2014 Table of contents Abstract……………………………………………………………………………………….3 1. Chapter 1: Introduction…………………………………………………………………...4 2. Chapter 2: Literature review 2.1.: The destination………………………………………………………………...7 2.2.: Participatory destination management 2.2.1.: Destination’s stakeholder’s analysis and management …………10 2.2.1a.: Stakeholders: definition, types, interests and role in destinations 2.2.1b.: Stakeholder’s management approaches………………..11 2.2.2.: The role of DMO in destination management…………………...12 2.3.: Destination Governance……………………………………………………..15 2.4.: Community based tourism…………………………………………………..20 2.5.: Creative tourism 2.5.1.: From cultural tourism to creative tourism……………………….22 2.5.2.: Creative tourism importance and implementation……………….24 2.5.3.: Creative tourism and participatory destination management…....26 2.5.4.: DMO’s role in supporting and fostering creative tourism………28 2.6.: From co-production of tourism products to co-creation of experiences….30 3. Chapter 3: Research Methodology 3.1.: Research aims…………………………………………………………………32 3.2.: Methods of data collection……………………………………………………32 3.3.: Design of research instruments………………………………………………33 3...
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...Chapter 15: Tourism Policy: Structure, Content, and Process Question 4. How would you identify and choose the stakeholders who should be involved in the formulation of a tourism policy for a region? Is there anyone whom you feel should be excluded from the process? Stakeholders should be identified and chosen based on a broad range of economic and social benefits such as employment and income. Employment and income are important because they allow stakeholders to reside in and to enjoy the quality of the region. Stakeholders include: Residents of the host destination Local/municipal/regional/provincial/national governments Local/regional/national environmental groups Local visitors/excursionists Remote visitors/tourists Tourism industry sectors such as accommodation, attractions, adventure and outdoor recreation, entertainment, events, food services, tourism visitor services, transportation, and travel trade Destination management organization (DMO) Culture/heritage groups Social/health/education groups I cannot think of anyone specific who should be excluded in the formation of tourism policy because it seeks to ensure that visitors are hosted in a way that maximizes the benefits to stakeholders while minimizing the negative effects, costs, and impacts associated with ensuring the success of a destination. Question 8. What are the most important interfaces of tourism policy; that is, which other sectors of the economy and society need to...
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...Implication for managers The study has useful implication for managers of Information technology and hospitality management in the Ghana. Travel agents should develop encouraging strategies to motivate tourists to visit a destination. Tourism products should be properly displayed with clear and decent photographs for potential customers to view and interact. By this method potential tourists mind set can be influence to visit the environment. Destination managers from hospitality organizations should provide online marketing assistance to the public. It is only by presenting true historical graphical representation that tourists can decide to visit the settings. The tourism information centers responsible for local tourism within the country...
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...Introduction The world Tourism Organization announced a 10 year average growth rate of 4.5% of the global tourism industry. The Department of Tourism of the Philippines posted a growth rate of 10% in 2007 and the forecast in the next 5 years is even brighter. There were 903 million international tourist who travelled in 2007. By 2020, the figure is estimated at 1.6 billion. The number of tourism and hospitality workers is expected to grow proportionately. Tourism plays an extremely important role in a countries economy. According to data from the Department of Tourism, tourist arrival on Boracay Island which was earlier named as the world’s top island destination by the prestigious travel and leisure magazine alone reached 1,023; 429 from January to October this year 2012. The 10- month data for this year already surpassed the 908,574 tourist recorded last year. Not only has the number of tourist increased rapidly, the profile of foreign tourist coming to the Philippines has also changed. The influx of Asian travellers like Koreans, Taiwanese, Chinese, Americans and Australians has specifically rated the dynamic growth of the tourism market. To sustain this phenomenal growth in the hospitality and tourism industry, the need to provide quality service and product is at most importance. As kusluvan(2000) pointed out skilled, enthusiastic and committed workforce is vital to the success of firms in this industry. This service industry logicies frequent and intense face to face...
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...ECONOMIC IMPACT OF TOURISM ON HOTEL DEVELOPMENT (A STUDY OF SHERATON HOTEL, IKEJA, LAGOS) A RESEARCH PROJECT SUBMITTED BY ODEODE FAITH EBANEHITA (Matric. No: RUN06-07/925) IN PARTIAL FULFILMENT OF REQUIREMENTS FOR THE AWARD BACHELOR OF SCIENCE (B. SC) DEGREE IN TOURISM MANAGEMENT TO THE DEPARTMENT OF TRANSPORT AND TOURISM STUDIES, COLLEGE OF MANAGEMENT SCIENCES, REDEEMER’S UNIVERSITY, OGUN STATE. MAY 2010 CERTIFICATION I certify that this research project titled ECONOMIC IMPACT OF TOURISM ON HOTEL DEVELOPMENT (A STUDY OF SHERATON HOTEL, IKEJA, LAGOS) .................................................................................................. Was conducted and written by ODEODE FAITH EBANEHITA Run06-07/925 ........................................................ ........................ Name Matric No Under my supervision In partial fulfilment of the requirement for the award of (B. SC) TOURISM MANAGEMENT ............................................................. In the College of Management Sciences Redeemer’s University, Redemption City, Ogun State, Nigeria Mrs. A.O. Idowu Dr. (Mrs.) B.O. Adeleke _______________________ ____________________ Name, Signature and Date ...
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