...Tourism management fundamentals 1. 1. TOURISM – PRINCIPLES AND PRACTICE Unit I: Introduction to Travel and Tourism 2. 2. The word Travel derived from the French word ‘Travail’ All Tourism involves Travel; but not all Travel involves Tourism 3. 3. • Tourism is part of LEISURE. • In modern times Tourism is only a recreational activity is a MISCONCEPTION because participating in meetings, seminars conferences, trade fairs, etc are also a tourism activity. 4. 4. Tourists • The tourist market is divided into: 1. The leisure tourist 2. The business tourist 5. 5. Visitors • A visitor is any person visiting a country other than that in which he/she has his/her usual place of residence, for any other reason than following an occupation from within the country visited – Visitors may be further categorised as excursionist and tourists 6. 6. Excursionist • A day visitor who stays for less than 24 hours at a place. There is no overnight stay 7. 7. Tourist • A tourist is a temporary visitor to a place. They stay at least for 24 hours 8. 8. TOURISM • One of the first attempts at defining tourism was that of Professors Hunziker and Krapf of Berne University in 1942. They held that tourism should be defined s – ‘the sum of the phenomena and relationships arising from the travel and stay of non-residents, in so far as they do not lead to permanent residence and are not connected to any earning activity’. 9. 9. UNWTO definition • Tourism comprises the...
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...Juswapogi In: English and Literature Juswapogi iTHE PRE-, POST-, AND OFFSHIP CRUISE EXPERIENCE OBJECTIVES: At the end of this chapter, the students will be able to explain and understand: Categorize the various types of precruise and postcruise options Describe how shore excursions enhance a cruise Categories of port experience Pre-cruise Intermediary port stops Post-cruise Pre-cruise Packages PRECRUISE PACKAGE- package that includes lodging at the cruise departure port before the cruise Air /sea package- a package that includes airfare, the airport to dock transfer and lodging. Obtain either from cruise line itself or can be arranged independently What are the advantages—both to the client and the agent—of purchasing a pre- or post cruise package through the cruise line? One phone call or computer transaction can set up the whole package. Some or all transfers may be included in the purchase price. Less commission Cruise line personnel are ready to help if a problem occurs. Air and lodging rates may be lower. Advantages of booking with the non-cruise suppliers The selection of airlines and flights may be better. Airfares may be lower EXPENSES COVERED BY TRAVEL INSURANCE Trip cancellation, delay or interruption Lost or stolen luggage Medical expenses for accident or sickness incurred onboard or overseas (including emergency transfer from the ship) PASSENGER OPTIONS WHEN THE SHIP MAKES INTERMEDIARY PORT STOPS They may purchase a...
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...Chapter 15: Tourism Policy: Structure, Content, and Process Question 4. How would you identify and choose the stakeholders who should be involved in the formulation of a tourism policy for a region? Is there anyone whom you feel should be excluded from the process? Stakeholders should be identified and chosen based on a broad range of economic and social benefits such as employment and income. Employment and income are important because they allow stakeholders to reside in and to enjoy the quality of the region. Stakeholders include: Residents of the host destination Local/municipal/regional/provincial/national governments Local/regional/national environmental groups Local visitors/excursionists Remote visitors/tourists Tourism industry sectors such as accommodation, attractions, adventure and outdoor recreation, entertainment, events, food services, tourism visitor services, transportation, and travel trade Destination management organization (DMO) Culture/heritage groups Social/health/education groups I cannot think of anyone specific who should be excluded in the formation of tourism policy because it seeks to ensure that visitors are hosted in a way that maximizes the benefits to stakeholders while minimizing the negative effects, costs, and impacts associated with ensuring the success of a destination. Question 8. What are the most important interfaces of tourism policy; that is, which other sectors of the economy and society need to...
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...MSc in Sustainable Development Dissertation Thesis "Participatory destination management and creative tourism: From co-production of tourism products to co-creation of experiences. Α reality and stakeholders' check for Thessaloniki, Greece." Christos Patikas Supervisor: Dr. Marianna Sigala Thessaloniki, 2014 Table of contents Abstract……………………………………………………………………………………….3 1. Chapter 1: Introduction…………………………………………………………………...4 2. Chapter 2: Literature review 2.1.: The destination………………………………………………………………...7 2.2.: Participatory destination management 2.2.1.: Destination’s stakeholder’s analysis and management …………10 2.2.1a.: Stakeholders: definition, types, interests and role in destinations 2.2.1b.: Stakeholder’s management approaches………………..11 2.2.2.: The role of DMO in destination management…………………...12 2.3.: Destination Governance……………………………………………………..15 2.4.: Community based tourism…………………………………………………..20 2.5.: Creative tourism 2.5.1.: From cultural tourism to creative tourism……………………….22 2.5.2.: Creative tourism importance and implementation……………….24 2.5.3.: Creative tourism and participatory destination management…....26 2.5.4.: DMO’s role in supporting and fostering creative tourism………28 2.6.: From co-production of tourism products to co-creation of experiences….30 3. Chapter 3: Research Methodology 3.1.: Research aims…………………………………………………………………32 3.2.: Methods of data collection……………………………………………………32 3.3.: Design of research instruments………………………………………………33 3...
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...Travel and Tourism Management Sustainable Tourism Development Title: Sustainable Tourism Development Table of contents: Task 1 – Principles of Sustainable Tourism Task 2 – Tourism Impacts Case Studies Task 1 a. Introduction Tourism is one of the world’s fastest growing industries and an important source of foreign exchange and employment for many developing countries. b. Sustainable tourism is tourism that leads to the management of all resources in such a way that economic, social and aesthetic needs can be fulfilled while maintaining cultural integrity, essential ecological processes, biological diversity and life support systems. Ecotourism, also known as ecological tourism, is a subset of sustainable tourism which focuses on ecology. Ecotourism tends to be encountered in destinations where flora, fauna, and cultural heritage are the primary attraction. Pro-poor tourism (PPT) is used as a short hand for the opportunities which enable the economically poor to engage in, and benefit from, tourism. PPT is tourism which provides net benefits for the economically poor; the term 'net benefits' is used because there are often losses of livelihood opportunities associated with tourism, such as loss of seashore and fishing access, agricultural land or access to natural resources in national parks. Available from: http://www.iztzg.hr/en/odrzivi_razvoj/sustainable_tourism/ : http://propoortourism...
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...ECONOMIC IMPACT OF TOURISM ON HOTEL DEVELOPMENT (A STUDY OF SHERATON HOTEL, IKEJA, LAGOS) A RESEARCH PROJECT SUBMITTED BY ODEODE FAITH EBANEHITA (Matric. No: RUN06-07/925) IN PARTIAL FULFILMENT OF REQUIREMENTS FOR THE AWARD BACHELOR OF SCIENCE (B. SC) DEGREE IN TOURISM MANAGEMENT TO THE DEPARTMENT OF TRANSPORT AND TOURISM STUDIES, COLLEGE OF MANAGEMENT SCIENCES, REDEEMER’S UNIVERSITY, OGUN STATE. MAY 2010 CERTIFICATION I certify that this research project titled ECONOMIC IMPACT OF TOURISM ON HOTEL DEVELOPMENT (A STUDY OF SHERATON HOTEL, IKEJA, LAGOS) .................................................................................................. Was conducted and written by ODEODE FAITH EBANEHITA Run06-07/925 ........................................................ ........................ Name Matric No Under my supervision In partial fulfilment of the requirement for the award of (B. SC) TOURISM MANAGEMENT ............................................................. In the College of Management Sciences Redeemer’s University, Redemption City, Ogun State, Nigeria Mrs. A.O. Idowu Dr. (Mrs.) B.O. Adeleke _______________________ ____________________ Name, Signature and Date ...
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...UNIT 34: HERITAGE AND CULTURAL TOURISM MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the growth and development of the heritage and cultural industry within travel and tourism Heritage: definitions of heritage; analysis of its importance and interest Attractions: different types of attractions; sites and venues; accessibility and sustainability of transport; up-skilling and re-training staff; changing staff profiles Natural: aspects of heritage including landscape, coastlines, national parks, forests, woodlands, wildlife, other habitats; impact of the travel and tourism sector on the conservation and sustainability of such sites Constructed: built heritage environment eg museums, historic buildings, artefacts, archaeological sites, transport, industrial heritage, sport-related heritage sites, themed sites, public art, sculpture and monuments Cultural heritage: role of heritage industry in shaping and sustaining cultural identity; regional and national costume eg song, dance, myth, legend, folklore, language and food; impact of issues Conflicts of interest: access versus conservation eg erosion, impact of visitors on sites and their immediate environments, presentation of heritage and culture to visitors, planning and land use, brown field sites versus green field sites, conservation threats imposed by further growth; potential role and impact of new technologies eg virtual reality and interactive software; access to the new technologies...
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...Implication for managers The study has useful implication for managers of Information technology and hospitality management in the Ghana. Travel agents should develop encouraging strategies to motivate tourists to visit a destination. Tourism products should be properly displayed with clear and decent photographs for potential customers to view and interact. By this method potential tourists mind set can be influence to visit the environment. Destination managers from hospitality organizations should provide online marketing assistance to the public. It is only by presenting true historical graphical representation that tourists can decide to visit the settings. The tourism information centers responsible for local tourism within the country...
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...Introduction The world Tourism Organization announced a 10 year average growth rate of 4.5% of the global tourism industry. The Department of Tourism of the Philippines posted a growth rate of 10% in 2007 and the forecast in the next 5 years is even brighter. There were 903 million international tourist who travelled in 2007. By 2020, the figure is estimated at 1.6 billion. The number of tourism and hospitality workers is expected to grow proportionately. Tourism plays an extremely important role in a countries economy. According to data from the Department of Tourism, tourist arrival on Boracay Island which was earlier named as the world’s top island destination by the prestigious travel and leisure magazine alone reached 1,023; 429 from January to October this year 2012. The 10- month data for this year already surpassed the 908,574 tourist recorded last year. Not only has the number of tourist increased rapidly, the profile of foreign tourist coming to the Philippines has also changed. The influx of Asian travellers like Koreans, Taiwanese, Chinese, Americans and Australians has specifically rated the dynamic growth of the tourism market. To sustain this phenomenal growth in the hospitality and tourism industry, the need to provide quality service and product is at most importance. As kusluvan(2000) pointed out skilled, enthusiastic and committed workforce is vital to the success of firms in this industry. This service industry logicies frequent and intense face to face...
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...introduction The world Tourism Organization announced a 10 year average growth rate of 4.5% of the global tourism industry. The Department of Tourism of the Philippines posted a growth rate of 10% in 2007 and the forecast in the next 5 years is even brighter. There were 903 million international tourist who travelled in 2007. By 2020, the figure is estimated at 1.6 billion. The number of tourism and hospitality workers is expected to grow proportionately. Tourism plays an extremely important role in a countries economy. According to data from the Department of Tourism, tourist arrival on Boracay Island which was earlier named as the world’s top island destination by the prestigious travel and leisure magazine alone reached 1,023; 429 from January to October this year 2012. The 10- month data for this year already surpassed the 908,574 tourist recorded last year. Not only has the number of tourist increased rapidly, the profile of foreign tourist coming to the Philippines has also changed. The influx of Asian travellers like Koreans, Taiwanese, Chinese, Americans and Australians has specifically rated the dynamic growth of the tourism market. To sustain this phenomenal growth in the hospitality and tourism industry, the need to provide quality service and product is at most importance. As kusluvan(2000) pointed out skilled, enthusiastic and committed workforce is vital to the success of firms in this industry. This service industry logicies frequent and intense face to face...
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...| | |Strategic Crisis Management | |Culinary Tourism for Unique Positioning of Ontario in a Global Marketplace | | | | | | | | | | | | | Table of Contents | ...
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...management was considered as an art of ‘managing men’ and hence the term “manage-men-T.” management consisting of a significant number different functions to accomplish tasks successfully. In the other word, management is about ‘getting things done’. However, it is the way and the process of how achieve to targets or goals and it is in this regard that management is considered an art. COMMUNICATION:In some way, Rousseau (1972) pointed out “A real knowledge of things may be a good thing in itself, but the knowledge of men and their opinions is better, for in human society.” ~~~And much later, management scholar, Peter Drucker (1993) defined management as “Supplying knowledge to find out how existing knowledge can best be applied to produce results is, in effect, what we mean by management. But knowledge is now also being applied systematically and purposefully to determine what new knowledge is needed, whether it is feasible, and what has to be done to make knowledge effective. It is being applied, in other words, to systematic innovation.” (Drucker, 1993) From the above two definitions, it is clear that management is a creative as well as a systematic flow of knowledge that can be applied to produce results by using human as well as other resources in an effective way. Management has not been limited to managing human resource; management today has been segregated into various branches like financial management, strategic management, operations management, time management...
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...PROGRAMME TITLE ITM 2503 MODULE TITLE Global Tourism Management ASSIGNMENT TITLE The Lakes Hotel STUDENT NUMBER 0606985 MARKING TUTOR Lisa Cove-Burrell SUBMISSION DATE 10/03/2009 WORD COUNT 2,200 1.0 Introduction This report is based around The Lakes Hotel, an independent luxury hotel situated in the Lake District. The report will analyse the structure and culture of the hotel. It will also evaluate the roles that organisational structures and cultures play within organisations and the internal and external environmental factors that impact on such. Key tourism and management theories will be used in these evaluations, and comparisons drawn with The Lakes Hotel. Findings will be applied to both the hotel scenario and that of tourism in general. 1. Background to the Case Study The Lakes Hotel is situated on the shores of Lake Windermere. Craig and Sally Elliot have owned the hotel for the past 10 years. They are also the general managers of the hotel. This report will look at the organisational structure of The Lakes Hotel, and decide how it fits into such models. The command structure will also be analysed in order to determine the effectiveness of the methods used by the hotel, in comparison to other methods available. 1.2 Report Structure and Aims The ‘Findings’ section of the report will be split into two categories – organisational structures and organisational cultures...
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...The System of Rice Intensification (SRI) in Bhutan: A feasibility study of a new rice farming system with special reference to location specific trials and yield performance of different varieties Karma Lhendup Sherubtse College, Royal University of Bhutan, Email: lhenkarma@yahoo.com 1. Introduction Rice is one of the most important staple food crops for the people of Bhutan. Different varieties of rice, both local and introduced, are cultivated in a wide range of elevations, from subtropical lowlands (150 m) in the south up to elevations as high as 2600 masl in the north (Table 1). The present productivity of rice, less than 3 t/ha, cultivated on 46,585 acres out of the 69,414 acres of irrigated land has not been able to attain food sufficiency level in the country (MoA, 2004). The constant land degradation plus expansion of development activities taking place on the extremely limited area of arable land for agriculture (7.8% of the total land area of 39,911 km2) has detracted from cultivable land for rice, and productivity is constrained by a lack of farmer education on rice planting and rice ecosystems, further complicating achievement of the country’s goal of food security for all. As a result, a huge amount of rice is imported from India to meet the increasing food demand in the country, with population growth still increasing by 3.1% per annum (http://www.fao.org/ag/agl/aglw/aquastat/countries/bhutan/print1.stm). The prevalence of small-scale and marginal farms, with...
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...[pic] ПУ „Паисий Хилендарски” -филиал Смолян По дисциплината: Маркетинг в туризма Изготвил: Проверил: Анита Величкова Маджарова ст.ас.Шиблова Фак. № 083408 ІII курс-редовно обучение гр.Смолян 2010/2011 РАЗРАБОТВАНЕ НА НОВ ПРОДУКТ В ТУРИСТИЧЕСКИТЕ КОМПАНИИ – ПОДРОБНИ ОПИСАНИЯ НА ПРОМЕНИТЕ НА ОПЕРАТОРИ, ЗАНИМАВАЩИ СЕ С ДЕЙНОСТИ, БАЗИРАНИ НА ПРИРОДАТА. Raija Komppula University of Joensuu Department of Economics Box 111 FIN – 80101 JOENSUU Raija.Komppula@joensuu.fi Р Е З Ю М Е Разработването на нов продукт в туристическите компании е било почти игнорирана тема в литературата по маркетинг в туризма. Изследване на развитието на продукта има в основни проучвания контролирани цели, развитие на курорти или места: като пълен туристически продукт. Този доклад ще представи две подробни описания, които ще целят да ни помогнат да се идентифицират основните проблеми, също като ключови фрази на процеса по разработване на нов продукт в малка туристическа компания. Двата примера представят английски оператори, занимаващи се с дейности, които в момента имат предизвикателството да въвеждат промени в повече и повече привлекателни дейности, за да задоволят нуждите на клиентите от емоционални преживявания. Теоретичната рамка за проучването е базирана на традиционната теория за разработване на продукт...
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