...1.0 Toyota Performance Analysis (brief intro) Conduct a research regarding Toyota’s financial reports, and identify appropriate key performance indicators. Once you have gathered the relevant data, undertake a performance analysis of the company for the last five years. 1.1 Toyota Key Performance Indicators Toyota Motor Corporation has made tremendous improvement throughout the past five years on its market performance, even though the company encountered many problems such as financial crisis, recalling of cars, and even lost its position to become the top automaker in the year 2009. Upon realising the occurring issues, the company responded strenuously towards the matters only at the end of 2009. There are few key indicators that show improvement in the company’s performance that investors and shareholders would want to access. 1.1.1 Net income in 2010 First and foremost, in the position of shareholders or investors, they normally examine the net income of a company in order to make sense the profit performance of a company, whether the company have the propensity to produce high return on the capital invested for the shareholders. Also, to examine the company’s stability in earning profit. So, judging by the significant increase in percentage of net income between the two years, 2009 till 2011, this has shown that the company has risen up from its much lower net income in 2009 because of the recalls. The following equation will further strengthen this assertion. Investors...
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...Preferred Courses of Action Through Ethical Analysis of the 2009 Toyota Motor Company Automobile Recall In September 2009, Japanese automotive manufacturer Toyota issued a recall of 3.8 million vehicles due to “unintended acceleration” that was believed to be caused by loose floor mats becoming lodged under the gas pedal due to a design flaw in the pedal layout. Since the initial recall, which affected seven models ranging from 2004 to 2010, more details have emerged. Instances of surges in acceleration in Toyota vehicles have been investigated by the NHTSA on six separate occasions since 2003 and over two thousand owners have claimed to experience the phenomenon. Consumer Reports examined cases of unintended acceleration surges in the United States for 2008 and forty-one percent of all instances involved Toyota vehicles. Most tragically, sixteen people have been killed in accidents resulting from unintended acceleration in Toyotas and over two hundred-forty have been injured. As a short-term fix, Toyota brand dealers began removing floor mats or fastening them to the floor pan in order to prevent lodging under the accelerator. More recently, dealerships have begun reshaping or shortening accelerator pedals until replacements become available for installation. However, some consumer groups have criticized Toyota’s sluggish and secretive response, and a national class-action lawsuit has been filed against Toyota alleging that the floor mats and pedal layout do not explain...
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...Innovation and Business Development Toyota Crisis: Management Ignorance? – A Swedish Case of Consumers Perceptions Master’s Dissertation in Management of Innovation and Business Development, 15 ECTS Final seminar 2010-05-27 Authors: Yuanyuan Feng Supervisor: Mike Danilovic Hamlstad University Feng(2010) TOYOTA CRISIS: MANAGEMENT IGNORANCE? – A SWEDISH CASE OF CONSUMERS PERCEPTIONS Yuanyuan Feng School of Business and Engineering, Halmstad University, Sweden Abstract Since the late 2009, the famous vehicle manufacture Toyota has suffered a severe crisis due to unintended quality problems in its cars which had triggered Toyota’s largest officially recalls of its cars around the world. This crisis threatens the company’s previous reputation of good quality cars, as well as the brand image built up over time. This study aims to elaborate on the Toyota crisis in order to understand why Toyota faces this crisis and how they deal with the crisis; and investigate consumers’ perceptions of Toyota brand as the outcome of the crisis, with a focus on Swedish market. A qualitative research along with a number of face-to-face interviews with Toyota Swedish dealer and Swedish vehicle consumers is conducted. The findings reveal that the impact of the Toyota crisis in Sweden is not as serious as that in America; there remain satisfied and loyal Toyota’s customers who are not swayed by the negative publicities; While Toyota should manage the crisis even in...
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...Michael Greto Andreas Schotter Mary Teagarden Toyota: The Accelerator Crisis The root cause of their problems is that the company was hijacked, some years ago, by anti-family, financially oriented pirates. Jim Press, former President & Chief Operating Officer (COO) Toyota Motor Sales, U.S.A., Inc. On February 24, 2010, Akio Toyoda, the grandson of Toyota Motor Corporation’s founder, Kiichiro Toyoda, endured a grueling question-and-answer session before the U.S. House of Representatives Committee on Oversight and Government Reform. The committee represented just one of three Congressional panels investigating the 2009-2010 recall of Toyota vehicles related to problems of sudden acceleration and the company’s delay in responding to the crisis. Signs of the coming recall crisis began as early as 2006 when the National Highway Traffic Safety Administration (NHTSA) opened an investigation into driver reports of “surging” in Toyota’s Camry models. The NHTSA investigation was closed the next year, citing no defects. Over the next four years, Toyota, known in the industry for its quality and reliability, would quietly recall nearly nine million Toyota and Lexus models due to sudden acceleration problems. Toyota’s leadership, widely criticized for its slow response in addressing the problems, now had to move quickly to identify a solution that would ensure the safety of its vehicles, restore consumer confidence, protect the valuable Toyota brand, and recoup a plummeting share price....
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...Sushmita Sharma Email:sushmita_sharma03@yahoo.com 112 Riverview Apartments Mobile: +27846483531 Rivonia, Johannesburg Project Executive ● Network Architect ●Technical Writer ➢ 4.6 years of professional experience. ➢ Experienced into Network Management, configuration, troubleshooting and implementation network designs for Cisco and Avaya products ➢ Hands-on experience into various Cisco data and Voice Products like Routers, Gateways, Switches, Hubs, IPCC, Call Managers, HP Servers. ➢ Working experience with Hardware like storage, server and virtualization architecture with knowledge of TCP/IP and WAN and LAN concepts ➢ Documentation and knowledge management strategy and implementation (PER, Reports, Execution Status, Delivery status report) ➢ Hand-on experience with hardware configuration and troubleshooting worked with many vendors and coordination with many engineers ➢ Worked closely with client team and conduct training for the users ➢ Hands on experience in user documentation (user manual, help documents, tutorials, instruction manual and FAQ) ➢ Worked as a trainer for the juniors and provide training on Networking related subjects and soft skills training ➢ Worked closely with development and functional team for initial documentation of complex enterprise software. ➢ Outstanding interpersonal and communication skills. Ability to analyze technically complex situations and to develop & execute solutions. ➢ Excellent skills in MS Word,...
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...& Recommendations | 10 | 7 | Bibliography | 14 | INTRODUCTION Toyota Motor Corporation, is a Japanese multinational automaker headquartered in Toyota, Aichi, Japan. In 2010, Toyota Motor Corporation employed 317,734 people worldwide, and was the world's largest automobile manufacturer by production. The company was founded by Kiichiro Toyoda in 1937 as a spinoff from his father's company Toyota Industries to create automobiles. TMC is part of the Toyota Group, one of the largest conglomerates in the world. It created its first product, the Type A engine, and, in 1936, its first passenger car, the Toyota AA. Toyota Motor Corporation group companies are Toyota (including the Scion brand), Lexus, Daihatsu and Hino Motors, along with several "non-automotive" companies. Sakichi Toyoda invented the Toyoda Model G Automatic Loom in 1924 incorporated the principle of Jidoka, which means that the machine automatically stops itself when a problem occurs, later becoming a part of the Toyota Production System. RESEARCH PROBLEM: Toyota has long been recognized as an industry leader in manufacturing and production. Toyota's management philosophy has evolved from the company's origins and has been reflected in the terms "Lean Manufacturing" and Just In Time Production, which was instrumental in developing Toyota's managerial values and business methods collectively known as the Toyota Way. In 2010, the Toyota Motor Corporation ranked first by the International Organization of Motor...
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...LSC LONDON LSC LONDON Personal managerial effectiveness Assignment: Managing diversity in Toyota company Lecturer: Dawid Mwaura Student: Shohruh Aminov (L0366NINI1012) 2013 Table of Contents Executive summary 3 Introduction 3 Company overview 3 Critical Analysis 4 Diversity at workplace 4 Diversity dimensions 5 Diversity issues 5 Diversity advantages 6 Managing diversity 7 Diversity in Toyota 8 Conclusion 8 Recommendations 8 References 9 Bibliography 10 ------------------------------------------------- Executive summary This paper will evaluate diversity in Toyota company in 21st century. Referring to a various theories in diversity it creates understanding around diversification at workplace and will analyse whether diversity assists to achieve company’s goals and objectives. The report pounders about increasing self-awareness in terms of personal perspectives of diversity issues. It recommends set of suggestion to enhance skills to solve problems related to diversity dilemmas. Main recommendation of the paper is to bring different nationalities to the board of directors of the company, because in long term the company may face disadvantages of having only Japanese nationality at corporate governance. ------------------------------------------------- Introduction Diversity itself is not a new phenomenon; it has been part of the society for many centuries, however in 21st century it has become more and more crucial. Either diversity...
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...Does Toyota have a stated policy on corporate social responsibility? Toyota is one of the largest most successful automobile manufactures in the world. The Toyota Motor Corporation prides itself in environmental stewardship and community involvement. As Toyota’s operations became more global, expectations towards their corporate social responsibility (CSR) increased (Toyota, 2009, p.1). Corporate social responsibility can be defined in many ways. Carroll and Buchholtz (2003) define corporate social responsibility as the “economic, legal, ethical, and discretionary expectations that society has of an organization at a given point in time” (p. 36). Toyota’s written CSR policy was published in August 2008 (Toyota, 2009, p.1). The policy caters to their customers, shareholders, employees, business partners, and the society as a whole. Toyota has a “customer first” philosophy. This philosophy pushes Toyota to provide service and products of the highest quality to meet customer demands that “enrich the lives of people around the world” (Toyota, 2009, p. 2). Toyota supports equal employment opportunities and strives to provide fair, safe and healthy working conditions for their employees. They also encourage creativity and stimulate the personal growth of their employees (Toyota, 2009, p. 2). The Toyota Supplier CSR Guideline (2009) states that Toyota “respects their business partners and work with them through long term relationships to realize mutual growth based...
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...important role in a company, which is why I chose the company Toyota. Toyota offers a full line of products for just about every need and lifestyle such as cars, trucks, SUV’s, hybrids, motorcycles and minivans. Toyota a massive car empire manufactures vehicles every day; this company has 53 production sites in 27 countries around the world (Piotrowski Chris 2010). In the fiscal year 2009 Toyota sold approximately 7.5 million vehicles worldwide in about 170 countries under the Toyota, Daihatsu, and Hino brands which ranked them as the 5th largest company in the world (Piotrowski Chris 2010). In 2005, Toyota was 8th on the Forbes list of over 2000 leading world companies but due to a largely financial crisis in 2008 the company had an enormous debt and had to borrow 3 billion dollars to keep on producing (Piotrowski Chris 2010). “A fatal car crash in Southern California in August 2009 led to the start of a massive recall” (Andrews Anthony P 2011). This lead to the entire reason of the terrible human resource management Toyota had to deal with the recall, they did handled the entire recall poorly. Toyota did not act quick enough to the public about the information of the mechanical failures of the vehicles which led to a fine by the US government of 16 million dollars in addition Toyota had to deal with massive public pressure and legal lawsuits (Andrews Anthony P 2011). The mechanical issues decimating the Toyota models and the car failures were not the entire reason of terrible...
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...2.1 Introduction to Mercedes Benz 4-5 2.2 Mercedes Benz History and Development 5-9 2.3 The Macro-environment 10-12 2.4 Organizations within the industry 12-16 2.5 Strengths and weaknesses of Mercedes Benz 17 2.6 References 18 3.0 Brand #2 Toyota 3.1 Introduction to Toyota 19-20 3.2 Toyota History and Development 20-23 3.3 The Macro-environment 24-29 3.4 Organizations within the industry 30-31 3.5 Strengths and weaknesses of Toyota 32 3.6 References 33 4.0 Comparison between brand #1 and brand #2 34-35 1.3 Acknowledgements This assignment has been done for our subject Fundamentals of Marketing (BM101), at UCSI University. At this time we would like to acknowledge the advice and support of our lecturer Ms. Nazliwati Mohammad. We also acknowledge that some of the material for this assignment has been derived from other sources, all of which are included in our respective references. All group members have worked effectively and cohesively in this project and share equal contribution. 1.4 Summary/Abstract In this assignment we will be analysing two different car manufacturers. The brands we have chosen are Mercedes Benz and Toyota. In this report we will be presenting the brands’ history and development, the macro environment affecting them, and their organizations within industry inclusive of the marketing position, target markets and the marketing mix. At the end of the report a comparison is given...
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...Critically evaluating a business response Introduction Between 2009 and 2011, the Toyota recall crisis has aroused massive attentions, discussions and criticisms in a wide range of media circles (Piotrowski and Gray 2010). This paper will firstly review the whole crisis situation and then evaluate Toyota’s response from three different perspectives. There are many arguments about the deep root problems of Toyota’s poor reactions. This paper will only focus on two perspectives to offer recommendations. One is the corporation’s communication strategy; the other is the corporation’s crisis strategy. Case study overview Toyota Motor Corporation is one of the baggiest car manufactory in the world. It is the car industry leader on both sales and production. The brand name was treated as the synonymous with good quality and safety (Kingston 2010). However, between 2009 and 2011, Toyota was experiencing sequent recalls due to its safety issues. Recalls were mainly triggered by several car accidents in U.S. The first recall was caused by the problems with floor mats that might trap accelerator pedals in November 2009. But the crisis did not end there. Toyota continually conducted more recalls due to wide range reasons. The problems include sticky gas pedals, software glitches, steering control and fuel leakage. Before February 2011, there were nineteen separate recalls and encompassed over twenty million cars in total within different car models (Cole 2011). Toyota’s initial response...
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...Toyota and its component suppliers Assessment 3 [pic] Cai Ruodan 4398397 06/11/2013 1.0 Introduction Toyota Motor Corporation is a Japanese automaker, which is founded by Kiichiro Toyoda in 1937 as a spinoff from his father’s company Toyota Industries to create automobiles. In March 2013, it was reported as the thirteenth-largest company in the world by revenue. The brand that it created like Lexus, Daihatsu and Hino Motors were famous in the world. And TMC is part of the Toyota Group, which is one of the largest conglomerates in the world. Toyota puts ‘high quality’ as their principal. Its commitment is that ‘Nothing is so good that it cannot be made better’. Toyota has taken an integrated approach to “making better cars” and providing “better services” with many business partners including suppliers and dealers. It puts high quality as its principal; it would not easily to accept an inexpensive unless such price is based on reasonably cost with its quality. And it seeks to contribute to society by providing customers with the most attractive products in the most timely manner (Toyota, 2013). The high quality car of Toyota leads to less maintenance and give its users more safety and wonderful driving experience inspire me to focus on the relationship between Toyota and its component suppliers. The purpose of this paper is to illustrate how Toyota maintains good relationship with its 200 component suppliers. In this paper, it will according to the quality...
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...Occasional Paper 5 The Recovery of Trust: Case studies of organisational failures and trust repair BY GRAHAM DIETZ AND NICOLE GILLESPIE Published by the Institute of Business Ethics Occasional Paper 5 Authors Dr Graham Dietz is a Senior Lecturer in Human Resource Management and Organisational Behaviour at Durham University, UK. His research focuses on trust repair after organisational failures, as well as trust-building across cultures. Together with his co-author on this report, his most recent co-edited book is Organizational Trust: A cultural perspective (Cambridge University Press). Dr Nicole Gillespie is a Senior Lecturer in Management at the University of Queensland, Australia. Her research focuses on building, repairing and measuring trust in organisations and across cultural and professional boundaries. In addition, Nicole researches in the areas of leadership, teams and employee engagement. Acknowledgements The authors would like to thank the contact persons in the featured organisations for their comments on an earlier draft of this Paper. The IBE is particularly grateful to Severn Trent and BAE Systems for their support of this project. All rights reserved. To reproduce or transmit this book in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, please obtain prior permission in writing from the publisher. The Recovery of Trust: Case studies...
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...Michael Greto Andreas Schotter Mary Teagarden Toyota: The Accelerator Crisis The root cause of their problems is that the company was hijacked, some years ago, by anti-family, financially oriented pirates. Jim Press, former President & Chief Operating Officer (COO) Toyota Motor Sales, U.S.A., Inc. On February 24, 2010, Akio Toyoda, the grandson of Toyota Motor Corporation’s founder, Kiichiro Toyoda, endured a grueling question-and-answer session before the U.S. House of Representatives Committee on Oversight and Government Reform. The committee represented just one of three Congressional panels investigating the 2009-2010 recall of Toyota vehicles related to problems of sudden acceleration and the company’s delay in responding to the crisis. Signs of the coming recall crisis began as early as 2006 when the National Highway Traffic Safety Administration (NHTSA) opened an investigation into driver reports of “surging” in Toyota’s Camry models. The NHTSA investigation was closed the next year, citing no defects. Over the next four years, Toyota, known in the industry for its quality and reliability, would quietly recall nearly nine million Toyota and Lexus models due to sudden acceleration problems. Toyota’s leadership, widely criticized for its slow response in addressing the problems, now had to move quickly to identify a solution that would ensure the safety of its vehicles, restore consumer confidence, protect the valuable Toyota brand, and recoup a plummeting share price....
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...Toyota Takes On ‘Do or Die’ Cost Challenge in India October 21, 2010, 3:25 AM EDT By Makiko Kitamura and Siddharth Philip Oct. 21 (Bloomberg) -- Toyota Motor Corp.’s new Etios compact will be half the price of its cheapest model in India as the automaker seeks to win share from Maruti Suzuki India Ltd. The new car, also to be sold in China and Brazil, will be priced in the range of market leader Maruti’s 405,300-rupee ($9,200) Swift compact, Hiroshi Nakagawa, managing director of Toyota’s India unit, said in an interview in Bangalore. Maruti’s 229,000-rupee Alto is the country’s best-selling car, accounting for 13 percent of Indian auto sales. “It has been a challenge to build quality at a lower price,” Nakagawa said. “The Indian car market is one of the toughest markets in the world. Customers and car owners are very cost-conscious.” The Etios highlights Toyota’s struggle to balance sales in low-cost car segments in emerging markets without risking its reputation for quality. The automaker is lowering costs for its new model by increasing the amount of parts purchased in India, with initially 70 percent locally sourced. Engine and transmission production will also start in the nation in 2012. “Bringing procurement cost to a very competitive level is a do or die challenge for our procurement and production teams,” Executive Vice President Yukitoshi Funo said in an interview on Oct. 4. ‘Premium Over Competitors’ The compact arrives as Nissan Motor Co. plans to sell a...
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