QUALITY MANAGEMENT
MBA
453
PAPER 453 : QUALITY MANAGEMENT
Unit – 1
Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality –
Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept.
Unit – 2
Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process – Statistical
Process Control – (SPC) and acceptance sampling – Quality assurance – Total quality management.
Unit – 3
Quality and Productivity – Quality and cost – Is quality of cost – Benefits of quality – Competition in quality – Role of MNCs in emergence of global quality.
Unit – 4
Quality System – Total quality control system vs total quality management system – Total Quality Control (TQC) in
Japan, US, Europe – Elements of TQC – Just in time, quality circles, quality teams.
Unit – 5
Total Quality Management (TQM) – Elements – TQM in global perspective – Global bench marketing – Business
Reengineering – Global standards – ISO 900 series – quality manual – Barriers to TQM.
Unit – 6
Total Quality Management and Leadership – Implementing TQM – Market choices – Marketing customer requirements – Maintaining competitive advantage - Core competence and strategic alliances for ensuring quality –
Quality review, recognition and reward – Quality awards.
QUALITY MANAGEMENT
UNIT – 1
1.1 Quality
Quality, cost and productivity are still fundamental concerns for management worldwide. The concept of quality has been around us for a vary long time. The characters for quality appear in ancient Chinese and Indian writings.
Quality is the vary essence of humanity. The concept of cost too has been around us for at least 10,000 years. Its beginning can be traced to the