...quality management” and “employee involvement” are related to each other. Are these two terms different or similar to each other? Are they interrelated or complement each other? Which of these two terms are more important? The article speaks about how TQM, Employee involvement and the clear similarities and differences between these two terms. It also states how these two are important for the organization and what would be the management approach in future. We have studied in Total Quality Management course how employees are imperative for an organization to maintain quality and how significant their roles are in three levels of organization. Probably the most important part of maintain quality is employee involvement, empowerment and motivation. However the article discuss whether these two terms are equally important or not. The typical TQM tools for problem solving and quality issue identification and accurate production are used by employees working in the organizations, whereas employee involvement talks about involving all employees on all levels in the organizational processes to ensure continuous improvement and join efforts to do the work right. The argument is on which of these two ways are better to ensure the quality. TQM is a system that amalgamates functional areas across an organization to increase customer satisfaction and achieve continuous improvement (Crosby, 1979; Deming, 1986; Feigenbaum, 1991; Ishikawa, 1985; Juran, 1988; Juran and...
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...The Impact of HR Focused TQM Practices on Employee Satisfaction & Loyalty in the Financial Sector of Pakistan Burhan Nawaz Butt, Aamir Daraz, Nauman Imtiaz, Junaid Jameel, Ali Raza, Zunair Akram, Tauqeer Ahmad, Farhat Abbas, Israr Khan Niazi, Javeria Mehmood, Irum Naz Department of Management Sciences, Mohammad Ali Jinnah University, Islamabad, Pakistan Abstract: Introduction: * Research Objectives: * Financial Sector of Pakistan: Literature Review: * TQM and its Importance: It has been argued that the use of TQM practices has a synergistic impact on organizational performance (Schonberger, 1986; Cobb, 1993). Some studies have found that the use of TQM practices reduces manufacturing process variance, eliminates reworks and scraps, and improves quality performance (see Daniel and Reitsperger (1991), Flynn et al. (1995) and Schmenner and Cook (1985). In addition, there is considerable anecdotal evidence (Crosby, 1984; Hayes and Wheelwright, 1984; Gerwin, 1987; Harmon and Peterson, 1990) on the extent to which TQM initiatives enhance the potential for firms to improve their performance. More recently, empirical evidence suggests that there are direct and indirect relationships between the adoption of TQM practices and firms’ performance levels (Hendricks and Singhal, 2001; Kaynak, 2003). Fortune 1000 companies surveyed indicated that firms achieved greatest success when they pursued both TQM and employment involvement simultaneously. Kevin...
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...university will operate as a total quality management campus. All academic, business, and service functions will be assessed regularly, and quality teams will plan ways to improve them. A campus quality director and a steering team are named, with the director reporting to the Provost. All university departments appoint quality coordinators, who attend a one-day workshop on quality management principles and return to their departments to facilitate faculty and/or staff meetings at which quality improvement is discussed. Many faculty members are irate. They argue that TQM was developed by and for industry to improve profits, industry and the university are totally different, and talking of students as "customers" is offensive and makes no sense. They make it clear that they will have nothing to do with this scheme and will view any attempt to compel them to participate as a violation of their academic freedom. What happens then is…practically nothing. Some changes are made in business and service departments, some curricula are revised, and a few instructors make changes in what they do in their classrooms but most go on teaching the way they have always taught. After two or three years the steering committee writes its final report declaring the program an unqualified success and disbands, and life goes on. Higher education discovered total quality management in the 1980s and quickly became enamored of it. Books like TQM for Professors and Students (Bateman and Roberts 1992) and Total...
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...THE EFFECTS OF TOTAL QUALITY MANAGEMENT ON PRODUCTIVITY USING THE PROBIT MODEL (A CASE STUDY OF SKYE BANK PLC EDO STATE) BY SIDI VICTOR IZUAGBE ACC/2008/501 DEPARTMENT OF ACCOUNTANCY FACULTY OF MANAGEMENT AND SOCIAL SCIENCES CARITAS UNIVERSITY, AMORJI-NIKE, ENUGU, ENUGU STATE AUGUST, 2013 TITLE PAGE THE EFFECTS OF TOTAL QUALITY MANAGEMENT ON PRODUCTIVITY USING THE PROBIT MODEL (A CASE STUDY OF SKYE BANK PLC EDO STATE) BY SIDI VICTOR IZUAGBE ACC/2008/501 A RESEARCH PROJECT PRESENTED TO THE DEPARTMENT OF ACCOUTANCY IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE (B.Sc) DEGREE IN ACCOUNTANCY, FACULTY OF MANAGEMENT AND SOCIAL SCIENCES, CARITAS UNIVERSITY, AMORJI-NIKE, ENUGU STATE AUGUST, 2013 APPOVAL PAGE This project on The effects of total quality management on productivity: A case study of Skye Bank Plc, written by Sidi Victor Izuagbe of Accountancy Department has been approved and assessed by the committee of Accountancy Department, Faculty of Management and Social Sciences, Caritas University Amorji-Nike. Enugu ……………………………… SUPERVISOR ……………… DATE PROF. E.O. NWADIALOR …………………………….. ………………. HEAD OF DEPARMENT DATE DR. FRANK. E. OVUTE ……………………………… EXTERNAL SUPERVISOR ……………… DATE CERTIFICATION This is to certify that the research work titled the effects of total quality management on productivity using the probit model: a case study of Skye Bank Plc was carried out by and written by SIDI VICTOR IZUAGBE with Registration number...
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...SETTING ASSESSMENT: David Hall/ Dr Rajendra Kumar STUDENT: Mauro Persic STUDENT ID: L0296IAIA0212 London, August 2012 P A R T A TALENT RECRUITMENT PROGRAMME Report Executive Summary This report aims point out advantages and disadvantages of talent management strategy in compared with more traditional human resource management which is often seen as an administrative department dealing with forms and applications. In particular, we will focus on the framework for the talent management which constitutes of five elements: attraction, selection, engaging, retention and development of employees. This strategy can be useful not only for recruitment and management of higher ranked employees but also for complete workforce. After all employees are the key element and most valuable asset of an organisation and investment and development of employees can only give rise to company’s reputation, competitiveness and many other benefits. Moreover, situation on the labour market is highly competitive, therefore asks for serious well-developed approach. In conclusion, old human resource management approach has not been suitable for the present economy, therefore we strongly recommend you to consider introducing more sophisticated strategy to tackle with present and future challenges that might and will arise on human resource frontier. Introduction Now 15 years after ‘war for talents’ was coined by McKinsey’s researchers battle for talent was never fiercer. Ever-demanding...
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...MGMT 501 Paper Assignment Topic The paper should focus on a specific behavioral sciences issue related to the topics covered in the course. The course and textbook present an array of topics from which to choose. For example, topics that fall within the domain of motivation, leadership, group dynamics, organizational culture, and job satisfaction, to name a few, are important, broad areas that have been the subject of much research and discussion in the study of behavior in organizations. When working with such broad topic areas, it is important to narrow the focus of the paper to a specific model or approach. Topics such as the labor market for IT workers, changing demographics in the workforce, or the prevalence of downsizing in the U.S., while interesting, do not necessarily qualify as course-related organizational behavior topics. However, organizational commitment of downsized employees, or motivational strategies for the management of generation Xers, etc., may well be appropriate topics for this course paper. Students may work with a partner (or even a small interest group), and this partnership entails sharing a general topic area and several research references. However, each student should determine his or her own perspective on the topic. For example, one student in a pair can take one position on a paper, while the other adopts an opposing stance (i.e., point-counterpoint). Or one student can research one component of a larger topic, while the other...
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...Total Quality Management Vol. 21, No. 9, September 2010, 953 –969 Barriers and benefits of quality management in the construction industry: An empirical study Peter Hoonakkera∗ , Pascale Carayona,b and Todd Loushinec a Center for Quality and Productivity Improvement (CQPI), University of Wisconsin-Madison, Madison, USA; bDepartment of Industrial and Systems Engineering University of WisconsinMadison, Madison, USA; cDepartment of Mechanical and Industrial Engineering University of Minnesota-Duluth, Duluth, USA In this paper we discuss the problems of defining quality in the construction industry, examine possible benefits of implementing quality, and look at barriers to quality implementation in construction. We use data collected during interviews with contractors and data from questionnaire surveys. Results show that contractors do understand the potential benefits of quality implementation but that there are also many barriers to implementation. We describe recent developments that might help to overcome the barriers. However, the different actors in construction need to understand that change is a slow and often painful process and that much effort is required to implement quality in construction industry. Keywords: quality management; construction industry; interview; survey Introduction During the past decades the construction industry has been criticised for its poor performance and productivity in relation to other industries (Alarcon & Ashley, 1992; Forbes, 1993;...
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...difficult to recruit pharmacists (Smith). At the same time many of the hospitals take initiatives like staff reductions due to lower patient concentration, reorganization of the hospital facilities, carrying out recommendations of external consultants, implementing automation in drug distribution and mergers and acquisitions of hospitals. In this context, a methodological review of the operations of a hospital becomes necessary for improving the efficiency and functioning of the healthcare settings. One of the recommendations is to apply Total Quality Management (TQM) for improving the performance of pharmacies in the hospitals. Although TQM has been practiced in manufacturing industries for quite some time, it is relatively a newer concept in the healthcare industry. Interest in the idea of TQM in healthcare settings started to take off during late 1980s. Even though all the hospitals that introduced the system of TQM have not proved successful many of the institutions could streamline their functions applying the concept (Zablocki). In this context this paper describes the application of Total Quality Management in the hospital...
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...The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms? Rhian Silvestro Warwick Business School, University of Warwick, Warwick, UK Introduction Although most of the exponents of TQM explicitly claim that TQM is transferable to services, the precepts and practices have been derived from the experience of consultants and practitioners in manufacturing. Both the US and Japanese “gurus” focus and address their work primarily to manufacturers, with application of TQM in services only given secondary attention. As Albrecht (Albrecht and Bradford, 1990) puts it, these contributors “were born in a manufacturing era, and they have a predominantly manufacturing mindset at their foundation”. Yet, despite its manufacturing origins, both academics and practitioners have, over the past 15 years, been concerned to apply and transfer TQM principles and practices to services. However, the inadequacy of the literature in guiding service managers and transferring the TQM principles, management tools and techniques to service environments has become a familiar theme (see for example, Albrecht and Bradford, 1990; Feigenbaum, 1988; Ghobadian and Speller, 1994). Many of the tools and techniques are quantitative and have limited application in service environments where the deliverables are often intangible, heterogeneous and their consumption and delivery simultaneous. In part no doubt to address this deficiency, the service quality literature has evolved over...
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...FOR: NURWAHIDA BT. MOHD. YAAKUB 2009782101 DR. AZIZAH BT. ABDULLAH SUBMISSOION DATE: 10 FEBRUARY 2010 Table of Contents Contents Chapter One: Introduction to Contemporary Managerial Accounting Concepts 1. 2. Value Chain a. Just in Time (JIT) b. Total Quality Management (TQM) c. Theory of Constraints 3. 4. 5. 6. 7. 8. 9. Target Costing Kaizen Costing Life Cycle Costing (LCC) Pricing Methods Uses and Limitations of Cost-Based and Market-Based Pricing Factors Affecting Prices Pricing Models for Not-for-Profit Organizations 3 4 5 5 6 7 8 9 10 11 11 Page Chapter Two: Total Quality Management (TQM) – an Introduction and Its Applications Chapter Three: Conclusion Appendix 1: References 12 23 CHAPTER ONE: INTRODUCTION TO CONTEMPORARY MANAGERIAL ACCOUNTING CONCEPTS Over the years, the managerial accounting practices had evolved. From the traditional costing method, many firms now have adopted the contemporary managerial practices to achieve better product costing and manufacturing processes. There are many contemporary managerial accounting in practice, some of them being Value Chain, Just-In-Time (JIT) Manufacturing, Total Quality Management (TQM) and the Theory of Constraints (TOC). All of the mentioned concept will be explained in brief in this chapter. Other than that, Target Costing will also be highlighted in brief. Kaizen Costing, a Japanese concept adapted by the westerners, will also be introduced. This chapter will also touch on life cycle costing (LCC)...
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...Managing Quality Performance in Supply Chains through Diffusion of Innovations Nadeem Kureshi Center for Advanced Studies in Engineering, Islamabad, Pakistan nadeemk@msu.edu 1. ABSTRACT Supplier Management is fast becoming one of the most critical determining factors in businesses as companies around the world are relying on outsourcing as a strategic tool to achieve competitive advantage. The growing trend of focusing on core competencies and letting the experts do their job has furthered the importance of Supplier Management. While the driving force behind any outsourcing remains increased competitiveness with a particular focus on reducing costs, it essentially requires certain strengths on part of the suppliers. Considering the fact that most of the suppliers around the world are SMEs, who are resource constrained by nature, the idea of outsourcing can potentially end up to be dichotomous;” competitiveness to be achieved through using resource constrained entities”. Such situations can be much more pronounced in developing economies and in situations where less liberty is available in choosing suppliers. Of the various initiatives undertaken to address this problem, Supplier development stands out. Contemporary literature however suggests that among the major Supplier Development activities, those carrying higher costs are seldom or never undertaken, and even the large firms tend to concentrate on activities involving less or no costs. This paper establishes a relationship...
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...Your Business – Part 1: Assignment #3 LaPrincess D. Allen The roots of strategy are in competition. The word “strategic” comes from the Greek “strategos,” which means “a general set of maneuvers carried out to overcome an enemy during combat” (Nutt & Backoff, 1992, p. 56). The heritage of “overcoming an enemy” is alive and well in business strategy today. Gaining market share, differentiating products and services from competitors, and—certainly—“gathering marketing intelligence,” all can trace their roots to the competitive, military-based concept of strategy. In Porter’s words: “developing a competitive strategy is developing a broad formula for how a business is going to compete, what its goals should be, and what policies will be needed to carry out those goals.” (Porter, 1980, p. xvi). The business I chose is a non-profit business, named Time To Go (TTG) that focus on natural energy that can also use chemicals and natural resources. Some non-profit organizations may also be a charity or service organization; they may be organized as a not-for-profit corporation or as a trust, a cooperative, or they exist informally. A very similar type of organization termed a supporting organization operates like a foundation, but they are more complicated to administer, hold more favorable tax status and are restricted in the public charities they support. Nonprofits have benefited from the development of strategy concepts in the for-profit world, and have applied many of...
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...emeraldinsight.com/0954-478X.htm TQM 17,2 RESEARCH AND CONCEPTS Components of successful total quality management ´ ´ Juan Jose Tarı Department of Business Management, University of Alicante, Spain Abstract Purpose – According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components. Design/methodology/approach – In order to achieve this objective, a literature review and a survey based on 106 ISO 9000 certified firms in Spain were developed. Findings – The results reflect that certified firms must develop their people orientation 1and use techniques and tools to a higher extent in order to progress towards total quality. Originality/value – The value of the paper is point out which TQM components are important to successfully implement TQM and identify the situation of these components in ISO 9000 certified firms in a particular area. Keywords Total quality management, ISO 9000 series, Spain Paper type Research paper 182 The TQM Magazine Vol. 17 No. 2, 2005 pp. 182-194 q Emerald Group Publishing Limited 0954-478X DOI 10.1108/09544780510583245 Introduction Total quality management (TQM) allows firms to obtain a high degree...
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...Management Paper Leadership and Organizational Behavior Keller Graduate School of Management DeVry University Abstract The importance of building high performance public and private originations is stressed. Human capital and the development of organizational capabilities and core competencies are fundamental to creating high performance organization in today’s highly competitive environment. In order to develop high performance organizations many of the traditional bureaucratic approaches to management need to be discarded and replace by approaches which move information, knowledge, power, and rewards to employees. DeVry University Management Problem If organizations need evidence that it is time for them to create a new approach to organizing and managing their businesses, they need only look around them to see how the business environment has changed and how many previously successful organizations are failing. Simply stated, the level of competition today requires high levels and continuous improvement of organizational performance in four critical areas: − The quality of goods and services − The cost of producing goods and services − The speed with which products and services are brought to market − Innovation in the development of new products and services In the past, companies had some slack in one or more of these four performance areas. If an organization could get a product out quickly, customers would pay more for it and...
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...e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Bashar I. HAMDOON By WP-0102062007 1 The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. Ahmed Bashar I. Hamdoon By WP-0102062007 The working paper series are produced by the e-TQM College and are to be circulated for discussion purposes only. Their contents should be considered preliminary. The papers are expected to be published in due course, in a revised form and should not be quoted without the author’s permission. E-TQM College working paper series is available through www.etqm.ae/qme 2 The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Director of Graduate Studies e-TQM College P.O. Box 71400, Dubai, UAE E-mail: A.Ahmed@etqm.ae Bashar...
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