Living Total Quality Management-(The Agile way)
Devyani Sharma, Saurabh Bagaria
Pitney Bowes Business Insight
Logix Techno Park, Tower - D
Sector-127, NOIDA- 201301(U.P.)
Phone 91-120-4026000
Fax 91-120-4026013/14
Devyani_sharma@mapinfo.com
Abstract:
Total Quality Management is used by organizations across the globe to ensure that every process from start to finish whether in product manufacturing, solution development or service distribution embraces quality as a guiding principle. In this paper we explore why
TQM is such a powerful philosophy and how software development companies can benefit from TQM.
We shall discuss how TQM can help when following Agile Model and how it complements the agile philosophy.
The Paper will be divided in five sections:1.

The Quality perspective

2.

Agile Quality Management- a combined approach

3.

Agile Quality Mindset

4.

Challenges

5.

Conclusion
Keywords:
TQM, Agile, Quality

1

Introduction

In mid 1940s, Dr. W. Edward Deming introduced the world with concept of TQM. Dr Deming’s ideas had little impact on the American psychology but his management mantras were a huge success in Japan. As a result of which till date Japanese products are considered to of highest quality standards. Total Quality
Management (TQM) is Intrinsic Quality Control, an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations every time.
T = Total = Everyone in the organization
Q= Quality = Customer satisfaction
M= management = people and processes

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There are very few short term gains achieved by implementing TQM. The real benefits of TQM are