...of IT Servicesoffered at QU. | | | | | | 4. | I am satisfied with theStudent Learning SupportCenterservices. | | | | | | 5. | I am satisfied with the Student Counseling services. | | | | | | 6. | I am satisfied with theCareer services offered at QU. | | | | | | 7. | I am satisfied with the advising servicesoffered at QU. | | | | | | 8. | I am satisfied with thestudent activities | | | | | | 9. | I am satisfied with the recreation in +++ | | | | | | 10. | I am satisfied with the food services | | | | | | 11. | I am satisfied with the student activities | | | | | | 12. | I am satisfied with the student activities | | | | | | 13. | I would rate the level of enriching education experiences by : | Very low | Low | Medium | High | Very high | 14. | I am satisfied with the campus life experience overall. Seniors | | | | | | Faculty | | Highly dissatisfied | Dissatisfied | Natural | Satisfied | Highly satisfied | 1 | I am satisfied with the overall level of housing, compensation, benefits and fairness. | | | | | | 2 | The services provided in the library, are aligned with my need, including the available books, equipment, and employees. | | | | | | 3 | I am satisfied with the laboratory facilities including(enough number of labs, machines and equipment) providedas they are aligned with students’ needs. | | | | | | 4 | I am satisfied with the social activities that...
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...e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Bashar I. HAMDOON By WP-0102062007 1 The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. Ahmed Bashar I. Hamdoon By WP-0102062007 The working paper series are produced by the e-TQM College and are to be circulated for discussion purposes only. Their contents should be considered preliminary. The papers are expected to be published in due course, in a revised form and should not be quoted without the author’s permission. E-TQM College working paper series is available through www.etqm.ae/qme 2 The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Director of Graduate Studies e-TQM College P.O. Box 71400, Dubai, UAE E-mail: A.Ahmed@etqm.ae Bashar...
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...Information and Knowledge Management ISSN 2224-5758 (Paper) ISSN 2224-896X (Online) Vol.4, No.11, 2014 www.iiste.org Impact of TQM on Teacher’s Motivation: Evidence from Pakistan Muhammad Arslan (Corresponding Author) M.Phil (Management Sciences) Bahria University Islamabad, Pakistan, PO box 44000, E-8, Islamabad, Pakistan Email: MuhammadArslan73@gmail.com Rashid Zaman M.Phil (Management Sciences), Bahria University Islamabad, Pakistan, Email: Rashidzamantanoli@gmail.com Abstract The present study investigates the relationship between impact of total quality management (TQM) practices and teachers’ motivation in the presence of Educational Institution Image as a mediating variable at secondary schools in Pakistan. The data was collected from faculty members including principals and head teachers of public, semi public and private schools through five points Likert Scale. The results were analyzed using SPSS 20. The study showed a significantly positive relationship between TQM practices and the resultant motivation amongst secondary school teachers. Moreover, school image was also found a mediator between the two variables. Recommendations and some policy implications were also given along with suggestions for the future research. Keywords: Quality, Education, Image, Motivation, Pakistan, Total quality management 1.0 Introduction Twentieth century witnessed lot many new management philosophies being welcome by organizations as these supported and helped both public as well as...
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...The evolution of TQM in the manufacturing sector: a comparison of current practice in Japan and China. TQM has many definitions which are influenced by individual interpretations of businesses or academics’. However for the purposes of this study TQM is defined as “the involvement of all of a company's managers and employees in making sure that its products and services are all of a high standard and exactly as designed” (Cambridge Business Online Dictionary 2012). TQM was developed and adapted by Japan after the Second World War. The development was motivated by the visits and lectures of two American management gurus: W Edwards Deming and Joseph Juran. In recognition of the former’s contributions, the Japanese, in 1950, introduced Deming Prize which is a highly prestigious quality management award. As a result of successful TQM implementation Japanese products enjoyed worldwide recognition for their unmatched superiority in quality, durability and design. It was not until the 1980s that the rest of the Western World acknowledged the role of TQM in Japan’s success and subsequently have been trying to embrace it and implement it in their businesses (Powel 1995, cited by Martinaz-Lorente et al 1998). This study aims to compare TQM implementation in Chinese manufacturing to that of Japan with Japan, understandably and unquestionably, being the bench mark and gold standard. There are four main factors which underpin and form the foundations of TQM: management leadership, measurement...
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...Term Report on: Total Quality Management (TQM) Report submitted to: Sir Ali Mujahid Department of Management Sciences, IoBM Submitted by: Salman Rasool Junejo (Student ID: 13907) Program: MBA (AMM) Subject: Principles of Management (MAN401S) Total Quality Management (TQM) (Cool & Schendel, 1988) were of the view that since the last decade, the focus or rather emphasis in strategic management thinking process has shifted away from traditional structure and competitive positioning of any form, rather it has been diverted to internal, company/firm focused within strategic group factors. TQM works on the aforementioned theory in principal, it further goes on and says that it is an all encompassing, integrative philosophy of management for continuously and incessantly improving the quality of the products, services, practices whatever they may be. It was initially developed and worked on by American management consultants namely W. Edwards Deming, Joseph M. Juran, and Armand Feigenbaum respectively. However the methodology and nuances that comes along as how to apply it in practice was worked on by individuals such as Philip B. Crosby, Kaoru Ishikawa along with Feigenbaum, Juran and Deming.As we see in today’s scenario which is by no co-incidence, the last decade or more so even has witnessed a fantastical growth in TQM application among all the global companies spanning different continents...
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...STUDENT ID.: PREPARED FOR: NURWAHIDA BT. MOHD. YAAKUB 2009782101 DR. AZIZAH BT. ABDULLAH SUBMISSOION DATE: 10 FEBRUARY 2010 Table of Contents Contents Chapter One: Introduction to Contemporary Managerial Accounting Concepts 1. 2. Value Chain a. Just in Time (JIT) b. Total Quality Management (TQM) c. Theory of Constraints 3. 4. 5. 6. 7. 8. 9. Target Costing Kaizen Costing Life Cycle Costing (LCC) Pricing Methods Uses and Limitations of Cost-Based and Market-Based Pricing Factors Affecting Prices Pricing Models for Not-for-Profit Organizations 3 4 5 5 6 7 8 9 10 11 11 Page Chapter Two: Total Quality Management (TQM) – an Introduction and Its Applications Chapter Three: Conclusion Appendix 1: References 12 23 CHAPTER ONE: INTRODUCTION TO CONTEMPORARY MANAGERIAL ACCOUNTING CONCEPTS Over the years, the managerial accounting practices had evolved. From the traditional costing method, many firms now have adopted the contemporary managerial practices to achieve better product costing and manufacturing processes. There are many contemporary managerial accounting in practice, some of them being Value Chain, Just-In-Time (JIT) Manufacturing, Total Quality Management (TQM) and the Theory of Constraints (TOC). All of the mentioned concept will be explained in brief in this chapter. Other than that, Target Costing will also be highlighted in brief. Kaizen Costing, a Japanese concept adapted by the westerners, will also be introduced. This chapter will also touch on life...
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...Management Studies, Indian Institute of Technology Roorkee, Roorkee, India, and M.N. Qureshi Mechanical Engineering Department, Faculty of Technology and Engineering, M.S. University of Baroda, Vadodara, India Abstract Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application. Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and SCM across organizations. Research limitations/implications – This paper focuses only on the literature review of previously published studies, further empirical study can be undertaken using these six identified practices which may allow...
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...Research Vol. 8, No. 3; 2015 Published by Canadian Center of Science and Education Jaffrey Daniel (1527009) Kailash Nandan S R (1527012) Rakul (1527023) Introduction The aim of this study is to examine the effect of Total Quality Management (TQM) practices (customer satisfaction, education and training, continuous improvement, teamwork, and top management commitment) on organizational performance (financial and non-financial) in the Jordanian banking sector. The banking sector is the largest sector in the service industry that serves the needs of different categories of people. Currently, TQM has become the new method to reinforce competitive advantages and organizational performance; it is the core of a company’s success. Many banks in Jordan have a have been implementing TQM practices. However, research efforts related to this field in Jordan are scarce and this study seeks to understand the relationship between TQM practices and organizational performance in the Jordanian banking sector. Structure of the paper The paper first briefs about the TQM practices in Jordanian banking industry. It then describes about the various other studies and researches that have been carried out in the Jordan Banking sector and the reason and results for those studies that were carried out. The paper then describes about the various quality management tools such as Customer satisfaction, training and education, top management commitment, team work and continuous improvement. It then...
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...“A RESEARCH ON TOTAL QUALITY MANAGEMENT OF IUBAT: AN ANALYSIS ON FACULTY AND STUDENTS PERSPECTIVE” ART203 Career Planning and Development Prepared for Mohammad Musa Faculty College of Tourism and Hospitability Management IUBAT Prepared by Shahriar Rawshon ID# 09102095 Program: BBA Section: B IUBAT—International University of Business Agriculture and Technology 10th March, 2012 Letter of Transmittal 10h March, 2012 Mohammad Musa Course Instructor ART203 Career Planning and Development Faculty, College of Tourism and Hospitability Management IUBAT—International University of Business Agriculture and Technology 4 Embankment Drive Road, Uttara, Sector 10 Dhaka 1230 Dear Sir, It is great pleasure for me to submit my research on the topic of “A Research on Total Quality Management of IUBAT: An Analysis on Faculty and Students Perspective”. I have prepared this research, as partial fulfillment of the course ART203 Career Planning and Development. To make this research up to the standard I tried my best to fulfill the requirements, by implementing the knowledge I have gathered from the course. Thank you very much for providing me this type of opportunity and giving us the necessary guidance and direction needed for preparing the research report. I express my heart full gratitude to you to go through this research and make your valuable comments. I hope this type of research will be able to fulfill your expectation towards us. Sincerely Yours ……………………… Shahriar...
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...recent years, Total Quality Management (TQM) has received worldwide attention and is being adopted in many industries, particularly in developed economies. TQM has evolved primarily because of the changes in the global economy and also because of demand in market forces. Although control of quality has been practised in many industries for several years, the adoption of TQM as a major preoccupation of businesses worldwide is very recent. The traditional control methods being implemented in industries to ensure quality have not yielded the results that were expected of them. Furthermore, rapidly changing technology and customer expectations have already affected organizations worldwide and thus have promoted the need for taking a new look at quality management. In this study we intend to discuss how TQM can be adopted in organizations that are replacing existing quality control systems to promote competition and growth. Various pioneering researchers have made significant contributions towards the design, development and application of the TQM system. This article takes a synoptic view of the existing state-of-the-art and makes an attempt to present an overview of some of the key studies, focusing on the following specific issues: q What are the key concepts of TQM? q What is the global acceptability of TQM? q How should TQM be implemented? q What role can TQM play in developing economies? TQM: The Key Concepts TQM may be defined as a continuous quest for...
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...TQM MODELS MUHAMMAD ASIF TQM • It is the process of individual & organizational development the purpose of which is to increase the level of satisfaction of all the stakeholders PIKE, R J BARNES Why TQM? Because it is for benefit of all stakeholders TQM FRAMEWORK (DALE & BOADEN) TQM MODEL (OAKLAND) AMERICAN AND EUROPEAN APPROACHES TO TQM • In USA & Europe Senior mngmnt. has a morbid fascination with share prices. • They feel pressure to meet short term six monthly targets of interim and annual reports, which are widely publicized and scrutinized. • Every time a report or statement is made, they must show healthy results. • Share prices concern hangs like a sword over heads • The tendency is to look for instant results and quick fixes. If results are not readily apparent then move to next solution (Fad). • The Japanese, however, know that success is rarely an overnight phenomenon • TQM implementation requires a total change in the thinking and a major change in culture • Takes years to internalize. • With some organizations, because results, are not instant, TQM has lost favor • Even where some positive results become apparent in short time, they don't seem to be major USE OF THE FRAMEWORK 1. Review the organizations adoption of TQM to date 2. Customize the framework to suit to individual organization 3. Present & debate the customized framework 4. Assess which features of framework are already in place USE OF THE FRAMEWORK (Cont.) 5. Prioritize...
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...UNIVERSITY OF NAIROBI COLLEGE OF EDUCATION AND EXTERNAL STUDIES SCHOOL OF CONTINUING AND DISTANCE EDUCATION DEPARTMENT OF EXTRA MURAL STUDIES MASTERS OF ARTS IN PROJECT PLANNING AND MANAGEMENT LDP 607: PROJECT TOTAL QUALITY MANAGEMENT TERM PAPER: ADOPTION OF TQM IN PROJECT ORGANISATIONS IN KENYA SUBMITTED BY: MARK NDIRANGU IRUNGU L50/76218/2014 On: 24TH April 2015 Assignment Submitted in Partial Fulfillment of the Requirement for the Award of Master of Arts In Project Planning and Management in the Department of Extra-Mural Studies University of Nairobi TABLE OF CONTENTS 1. ABSTRACT 2. INTRODUCTION 3. ORIGIN OF THE QUALITY MOVEMENT 4. EVOLUTION OF TQM 5. THE CONCEPT OF INNOVATION, DIFFUSION AND ADOPTION IN MANAGEMENT 6. IMPLICATIONS FOR TQM ADOPTION IN ORGANIZATIONS 7. A CASE OF KENYA WILDLIFE SERVICES 8. A CASE OF THERMAL POWER PLANTS IN KENYA 9. CONCLUSION 10. REFERENCES Abstract In the global marketplace, there is increasing competition among producers and marketers of goods and services, so that the focus for competitive advantage has come to be on quality. An attempt to improve quality in organizations has led to the advancement of the management philosophy called total quality management (TQM). The service sector is getting competitive every day. In order to be successful Quality Management (QM) practices ought to be the integral part of any organization’s strategic management. Kenya’s...
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...931 –951 RESEARCH PAPER Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member Dinh Thai Hoanga, Barbara Igelb∗ and Tritos Laosirihongthongc a University of Economics, Hochiminh City, Vietnam; bSchool of Management, Asian Institute of Technology, Pathumthani 12120, Thailand; cIndustrial Engineering Department, Faculty of Engineering, Thammasat University, Pathumthani 12121, Thailand This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Vietnam. Analysis through Structural Equation Modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Vietnam have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree...
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...931 –951 RESEARCH PAPER Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member Dinh Thai Hoanga, Barbara Igelb∗ and Tritos Laosirihongthongc a University of Economics, Hochiminh City, Vietnam; bSchool of Management, Asian Institute of Technology, Pathumthani 12120, Thailand; cIndustrial Engineering Department, Faculty of Engineering, Thammasat University, Pathumthani 12121, Thailand This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Vietnam. Analysis through Structural Equation Modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Vietnam have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree...
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...coordinators, who attend a one-day workshop on quality management principles and return to their departments to facilitate faculty and/or staff meetings at which quality improvement is discussed. Many faculty members are irate. They argue that TQM was developed by and for industry to improve profits, industry and the university are totally different, and talking of students as "customers" is offensive and makes no sense. They make it clear that they will have nothing to do with this scheme and will view any attempt to compel them to participate as a violation of their academic freedom. What happens then is…practically nothing. Some changes are made in business and service departments, some curricula are revised, and a few instructors make changes in what they do in their classrooms but most go on teaching the way they have always taught. After two or three years the steering committee writes its final report declaring the program an unqualified success and disbands, and life goes on. Higher education discovered total quality management in the 1980s and quickly became enamored of it. Books like TQM for Professors and Students (Bateman and Roberts 1992) and Total Quality Management in Higher Education (Sherr and Teeter 1991) declared that TQM...
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