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Training and Development

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Submitted By TYNISHA33
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Pages 7
Training and Development in Small Businesses
Name: Tynisha M. Smith
Professor Lawanda Henderson
BUS407- Training and Development
Date: July 28, 2013

The purpose of this paper is to provide you with key elements of training and development and its effects towards improving performance within Gracie’s Coffee Shop. I will also cover challenges managers or owners may face when addressing organizational performance.
Key Elements Why do we train? In one word: performance. Training leads to individuals accomplishing the desired results, so training is provided when a person lacks the necessary knowledge and skills to perform to expectations. Before any training is implemented Gracie’s coffee shop would need to do training needs analysis. The training need analysis would detail the training an employee receives matches the performance needs of the employee. Otherwise, you may wind up treating a symptom rather than curing a problem. For example, an employee who is unable to make a cup of coffee in a timely manner is sent to a time management course by his/her immediate supervisor. After completing the course, the individual is still having the same problem with making cups of coffee in a reasonable amount of time. Further investigation revealed that the individual did not understand and could not apply the basic steps for making a cup of coffee. Instead of sending this individual to a time management course they should have been provided with extensive training on the appropriate steps to making a cup of coffee. In this example the manager failed to properly analyze the training need. Offering training to your employees is an expensive solution to improving performance so make sure you invest wisely. There are times when more than one person needs a particular type of training; group training can be a useful way to address the common needs.

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