Premium Essay

Training and Development

In:

Submitted By Gabrsmith
Words 1374
Pages 6
Team B will discuss a development and training issue for AT&T that can be improved within the program. Team B will use the five step process to develop the plan. Team will consider AT&T’s training needs. Team B will then discuss how we would design the training plan. Team B will follow the previous objective by discussing the training mediums outlined in the syllabus. Team B will further discuss how the training will be implemented and maintained within AT&T. Team B will then provide an evaluation on how effective we thought our training and development plan would be and how we would maintain it to remain valuable to the company.
Needs Assessment A needs assessment approach, which is a exploration of the way things are and the way they should be, need to be completed about the training needs of the company chosen by our team, AT&T. The assessment should include organizational and individual performance (Rouda, 1995). AT&T, has focused on customer satisfaction in their many Company Owned Retail (COR) locations. The company vision is connecting people with their world everywhere they live and work and to do it better than anyone else. The goal is to train every Retail Sales Consultant continuously by using a policy known as The Customer Rules. A Retail Sales Consultant will need to be trained on the following:
• Taking ownership. Show the customers are valued.
• Be Responsive and Deliver: Listening to our customers and delivering results.
• Do It Right: Deliver quality customer service the first time, every time.
• Make It Seamless: Showing their customers the company is one team.
• Meet Our Commitments: communicate follow through, working hard to keep promises. Training needs will also concentrate on the Five Key Behaviors. They include:
• Welcoming customers into their stores with a warm, friendly and genuine greeting.
• Use

Similar Documents

Premium Essay

Training and Development

...Journals Inc. (USA) Print ISSN: 0975-5853 Impact of Training and Development on Organizational Performance By Raja Abdul Ghafoor Khan, Furqan Ahmed Khan, Dr. Muhammad Aslam Khan University of Lahore, Islamabad Pakistan Abstracts - Training and Development, On the Job Training, Training Design and Delivery style are four of the most important aspects in organizational studies. The focus of current study is to understand the affect of Training and Development, On the Job Training, Training Design and Delivery style on Organizational performance. The back bone of this study is the secondary data comprised of comprehensive literature review. Four Hypotheses are developed to see the Impact of all the independent variables on the overall Organizational Performance. The Hypotheses show that all these have significant affect on Organizational Performance. These Hypotheses came from the literature review and we have also proved them with the help of literature review. Results show that Training and Development, On the Job Training, Training Design and Delivery style have significant affect on Organizational Performance and all these have positively affect the Organizational Performance. It means it increases the overall organizational performance. We also prove our Hypothesis through empirical data. However, results are strongly based on the literature review. Keywords : Training and Development, On the Job Training, Training Design, Delivery style, Organizational Performance. GJMBR-A...

Words: 1870 - Pages: 8

Free Essay

The Importance of Training and Development in Hospitality Industry: Maldives Resorts

...importance of training and development in hospitality industry: Maldives Resorts BSc (Hons) International Tourism and Hospitality Management Contents 1.0 Introduction …………………………………………………………….. 3 – 4 2.0 Literature Review 2.1 Aims & objectives of training and development ……………………. 2.2 Reasons for employee training and development …………………… 2.3 The importance of training and development ……………………….. 2.4 General benefits from training and development …………………… 5 5 5–7 8 3.0 Training and development in the Maldives hospitality industry……….... 9 – 12 4.0 Conclusion and recommendations ………………………………………. 13 – 14 5.0 References ……………………………………………………………….. 15 Page 2 of 15 1.0 Introduction First of all let’s check out what is training and development? According to Wikipedia, training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. In other words training is specialised instruction or practice that assists in changing an individual’s behaviour so that their performance will become more proficient. Furthermore, (Dunk, 2003) stated that training is the process which is used for the development of knowledge and skills needed to perform the jobs, duties and tasks in an organization. As per (Hinkin, 2006) training is a four-stage process which consists of assessment, development, implementation and evaluation. Whereas, development focuses upon...

Words: 3408 - Pages: 14

Premium Essay

A Study to Improve the Employee Training and Development Program of Jiangnan Group Limited

...employee training and development program in Jiangnan Group Limited is not functioning good enough to help achieve the company goals. The major areas of weakness require further investigation and remedial action by management are company too rely on manpower, traditional training programs can be too costly and often too time-consuming, continually increase manufacturing cost by China’s current Five-Year-Plan (2011-15) of minimum wage and the rising value of the RMB raise the production cost and made the goods more costly to ship. To resolve the problems the following recommendations are proposed: * Review existing T&D programs to ensure they address MCO Competency Gaps and Leadership Talent Pool needs. * Revise/upgrade existing T&D programs to improve competencies and/or add ‘new’ ones * Develop new T&D Programs to identify necessary or additional resources (outside vendors, partnering arrangement with other agencies, budget/resources needs and availability, etc.) * By using E-training system, Jiangnan Group Limited is able to train employees stationed remotely, without having to regard geographic or language barriers. * Establishing a new manufacturing facility in South Africa to benefit from the growth in South Africa and its surrounding countries. * Also save cost from establishing a new manufacturing facility in South Africa * Using robots to replace manpower * Adopt E-training for management & marketing training * develop...

Words: 5102 - Pages: 21

Premium Essay

Training and Development

...Introduction ……………………………………………… P. 3 What are training and development .………………...…P. 4-5 Benefits of training and development ………….…………P. 6 Problems in training ………………………….……………P. 7 Managing the training process .………………………..P. 8-11 Conclusion…………………………………………………P. 12 Reference………………………..…………………………P. 13 Introduction Within the competitive world markets, today’s managers face greater challenges than ever before to maintain their position among the top economic powers. From a strategic prospective, employee training will become increasingly important during the 1990s because of the pressure to reduce costs and increase productivity. Many companies are finding that they can’t compete in the global market unless they boost productivity and invest in a better- trained and skilled workforce. Employee training is a key factor in improving levels of organization productivity. Therefore, it is important that the organization enable employees to upgrade their skills and knowledge to meet these changing conditions. Nowadays, any organization should adopt a systemic approach to training and development. Systemic training is that which is specifically designed to meet defined needs, followed by deciding what training is required to satisfy the needs. The next step is to find experience trainers to plan and implementing the program. Of course, follow up and evaluation is a must to ensure that it is effective. However, training programs can easily be irrelevant, out-dated...

Words: 2218 - Pages: 9

Premium Essay

Training and Development

...TRAINING AND DEVELOPMENT Training and Development The importance of training and development depends on human resource development. Training is the most important technique of human resource development. Training develops human skills and efficiency. Trained employees would be a valuable asset to an organization. Organizational efficiency, productivity, progress and development depend greatly on training. Organizational skills like viability, stability and growth can also be achieved through training. Training and development in healthcare are extremely important. There are many different workplaces that healthcare workers are found to need training and development and it varies. There are large and small medical practices, hospitals, therapy centers and testing facilities that all require employees to be skilled in specific tasks as well as administrative functions. Interpersonal skills among the staff are also necessary for the organization to be effective and serve the patients. Dealing with patient’s health and financial issues are also part of a healthcare worker’s skills. The importance of training and development to a larger extent depends on human resource development. Training is most important technique of human resource development. Training develops human skills and efficiency. Trained employees would be a valuable asset to an organization. Organizational efficiency, productivity, progress and development to a greater extent depend on training...

Words: 749 - Pages: 3

Premium Essay

Training & Development

...are; Training and Development Organizational development Career development. Training and Development Training is the process of improving the knowledge, skills and attitudes of employees for the short term, particular to a specific job or a task e.g. Employee orientation Skills and technical training Coaching Counseling Development is preparing for future job responsibilities, while increasing the capacity to perform at a current job. e.g. Management training Supervisory development In the field of HRM, Training and development is the field concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational setting, it has been known by several names including; employee development, leaning and development etc. Training and development encompasses three main activities. They are; Training, Education and Development. The principal objective of training and development divisions in to ensure the availability of a skilled and willing work force to an organization ensures that randomness is reduced and learning or behavioral change take place in structured format. Training and development offers competitive advantage to a firm by removing performance deficiencies, making employees stay long, minimized accidents and meeting future employee needs. 2.2 Training and HRD...

Words: 1483 - Pages: 6

Premium Essay

Training and Development

...School of Psychology 2013 Paper Outline  Faculty of Arts and Social Sciences   PSYC573-13A (HAM) Personnel Training & Development Lecture times/rooms: Thursdays, 09:00am – 10:50am. Room I1.08. Lecturer/Convenor: Donald Cable, Room K1.01. Extn: 8296. Email: dcable@waikato.ac.nz Student consultation hours: Thursdays 14:00-15:00. Other times by appointment. Paper Description The aim of this paper is for you to develop an understanding of the theory, research, and practice relating to training and development (including career development) in organizations. Upon successfully completing this course, you should be able to:     understand, and apply personnel training and development psychology theory and research, and bridge the gap between this and the practice, conduct training needs analyses and evaluate training and development (including career and professional development) initiatives, identify or develop training programs which incorporate sound principles of learning and training transfer, identify and develop the competencies that will support you in pursuing a career as an organizational psychology (or HR) practitioner with a focus on the training and development of individuals in organizations. Blending the exploratory learning aspect of Active Learning with proceduralized instruction, and creating a learning environment within which students are actively encouraged to construct knowledge, this paper includes lectures with associated readings, student seminars...

Words: 2943 - Pages: 12

Premium Essay

Training and Development

...1.0 INTRODUCTION Training is the process for provide the necessary skilled staff to do the work effectively, skilfully and qualitatively. Training employees is not continuous, but it is cyclical, given at a specified time. General training will be given to an expert or professional in a related field or work. Training is required at every stage of the work, everyone at work. In order to maintain themselves and rapidly changing technology, ideas, values and environmental updates, training plays a vital role. Training programs, the quality of work is necessary, any increase in staff at all levels of the organization. When a person moves from one assignment to another of a different nature, it is also needed. Taking into account this context, the unit is designed to provide insight into the concept of necessity and training methods, but also training assessment, retraining and organizational learning dimensions. Training is a process of learning a sequence of programmed behavior. This is the knowledge of the application and gives the rules and procedures to guide their behavior. It helps to bring the attitude of knowledge, skills and staff, positive change. Training is to get more and better quality work, investment from your talent. In this regard, training is an attempt to improve their skills or increase current levels of knowledge, so that employees do better his current work involves higher duties workflow. It bridges the gap between what the employee has & what the job demands...

Words: 2613 - Pages: 11

Premium Essay

Training and Development

...Training and Development of Employees Training and Development of Employees An organization is always looking for individuals who can keep and sustain competiveness of the organization. The human resources and the managers play a specific role in identifying the appropriate people that can carry all the challenges with confidence. Ask yourself one question, “How do these individuals develop such skills and knowledge to stay competitive within the organization”? The answer is Training and Development of the employees. In our culture we highly value learning. This topic provides a range of information about training and development, including what type of money an organization puts out for training and development, the benefits for both employee and the organization, and different methods used for training and development. Training and development is one of the most important aspects of our lives and our work. Even though we may have attending many years of schooling in our field of study, many of us have no idea how to approach training and development. Some of us think we know all there is to know in our field of study and think there is no need for trainings. Unfortunately, in any career field, there is always room for improvement. Training and development is a function of human resource management concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings. It has been known by several names, including...

Words: 743 - Pages: 3

Premium Essay

Training and Development

...Training and Development Plan Student name: Institution: Introduction If output is to increase by 96% following the expanding market and increased product demand, then there is a need to design a precise human resource development (HRD) plan that will avail a formal training program for Motors and More Inc. This plan will help equip the employees with requisite skills for their job description as well as provide the management with a better and sound criteria for promotions. Similarly, promotions will not only be based on seniority but also on the basis of the skills acquired from the formal training. Therefore, as a training and development coordinator I had to come up with a detailed formal training plan that will address new employees, current employees, and managerial staff. This comprehensive plan encompasses a needs assessment criterion to be carried out beforehand, training content development, determination of content delivery method and hiring of a trainer/consultant. Training and Development Plan Role Definition As the head of this department, my task is to oversee the development of our organization’s intellectual property with the help of other Human Resource Development Professionals. These professionals will be involved in needs assessment to aid in the design, development, delivery and evaluation of the formal training process. According to Rae (1997), by training managers and employees, HRD supports performance management to a great extent. The HD...

Words: 1130 - Pages: 5

Premium Essay

Training and Development

...Training and Development Paper HCS/341 Training and Development Paper Introduction The most crucial aspect for the accomplishment of an association is the capacity of the people it recruits. In today’s world where huge technological, political, social, and economical shifts transpire, associations have to be able to deal with these shifts efficiently. The altering strength of competition, both domestic and global, forces companies to innovate and utilize their assets in the most competent way achievable in order to stay competitive. This new condition does not only compel associations but also their people to transform. Existing and prospective workers have to be conscious of the new technological and socio-economical standing in order to be proficient to perform well. The best way that associations can make sure this awareness is by utilizing schooling and development. “Development and training are vital to associations because they offer the expertise both now and in the upcoming. Jointly, retraining and training guarantee the expertise and staff dedication required for high quality products and services and therefore, competitiveness and endurance”. What is training and development? As I. L. Goldstein and P. Gilliam stated: “Worker development and training is an effort to improve upcoming worker performance by increasing an employee’s capability to perform”. There are a range of motivations why training is required...

Words: 2368 - Pages: 10

Premium Essay

Training and Development

...Training and Development- IndianOil _______________________________________________________________________ _ TRAINING AND DEVELOPMENT Introduction Every organization needs to have well trained and experienced people to perform the activities that have to be done. Training is a process of learning a sequence of programmed behaviour. It is application of knowledge. It gives people an awareness of the rules and procedures their current job and prepare them for an intended job. Development is a related process. It covers not only those activities which improve job performance, but also which bring about the growth of the personality; their potential capabilities so that they become not only good employees but better men and women. In organizational terms, it is intended to equip person to earn promotions and hold greater responsibility. to guide their behaviour. It attempts to improve their performance on Training a person for a bigger and higher job is development. And this may well include not only imparting specific skills and knowledge but also inculcating certain personality and mental attitudes. As the jobs become more complex, the importance of employee development also increases. In a rapidly changing society, employee training and development are not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force. © A 1 help individuals in the progress towards...

Words: 15227 - Pages: 61

Premium Essay

Training & Development

...1. Introduction: Training can be introduced simply as a process of assisting a person for enhancing his efficiency and effectiveness to a particular work area by getting more knowledge and practices. Also training is important to establish specific skills, abilities and knowledge to an employee. For an organization, training and development are important as well as organizational growth, because the organizational growth and profit are also dependent on the training. But the training is not a core of organizational development. It is a function of the organizational development. Training is different form education; particularly formal education. The education is concerned mainly with enhancement of knowledge, but the aims of training are increasing knowledge while changing attitudes and competences in good manner. Basically the education is formulated within the framework and to syllabus, but the training is not formed in to the frame and as well as syllabus. It may differ from one employee to another, one group to another, even the group in the same class. The reason for that can be mentioned as difference of attitudes and skills from one person to another. Even the situation is that, after good training program, all different type skilled one group of employees can get in to similar capacity, similar skilled group. That is an advantage of the trainings. In the field of Human Resources Management, Training and Development is the field concern with...

Words: 9905 - Pages: 40

Premium Essay

Training and Development

...TRAINING MEANING OF Training Training is the act of increasing the knowledge and skills of an employee for doing a particular job. Training is a short-term educational process and utilizing a systematic and organized procedure by which employees learn technical knowledge and skills for a definite purpose. Importance of Training The importance of training and development to a larger extent depends on human resource development. Training is most important technique of human resource development. Training develops human skills and efficiency. Trained employees would be a valuable asset to an organization. Organizational efficiency, productivity, progress and development to a greater extent depend on training. Organizational objectives like viability, stability and growth can also be achieved through training. Human potential represents the greatest asset of any organization. Human potential, however, can only be considered an asset if it is consistently developed. Training and development are vital functions for any organization. The purpose of training is to impart knowledge and skills necessary to effectively fulfil the everyday operations of the organization. The purpose of development, on the other hand, is to enhance the use of the organization’s untapped, human potential. Increased productivity is directly related to the development of the organization’s untapped, human potential. Many organizations unwittingly spend a lot of money on training while ignoring development;...

Words: 331 - Pages: 2

Premium Essay

Training and Development

...PROPOSAL TOPIC: THE EFFECTS OF TRAINING AND DEVELOPMENT ON THE PERFORMANCE OF KOFORIDUA POLYTECHNIC STAFF GEORGE ASANTE EDUAH (SB/DHR/13/0020) MBA HUMAN RESOURCE MANAGEMENT 1.1 Background of the Study The Workers or Employees working in or for an organization are now being considered as ‘human assets’ even though different terms like ‘staff’, ‘manpower’, ‘personnel’, etc. are still in currency. The emerging trend is to treat them as ‘human assets’ or ‘human resources’. The success of any organization depends on appropriate use of human assets available in the organization. All other assets could only be supplementary to human assets. Towards augmenting the human resources and to cope with changes – both internal and external, the organization has to concentrate necessarily on developing the ability, wisdom and skills of its workforce. Again employees are said to be the most valuable assets in an organization, and that an organization is only as good as its people. Only through them can organizations achieve their objectives. It is therefore important that employees possess the necessary skills, knowledge and abilities (SKAs) in order that organizations achieve their goals and remain competitive and successful. A formal approach for organizations to update employees’ acquisition of job-related SKAs is by training. From a human capital theory perspective, training is investment rather than consumption. Research claimed that training is an important factor that could...

Words: 2445 - Pages: 10