La Mutuelle Générale
1869 employees in 2010

A French mutual insurance company Specialized in healthcare Created in 1945 996 362 subscribers Net income 2010: € 24,5 millions

Average age of the payroll: 45,1 years old

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Main purposes of Training and development
FOR THE MUTUELLE GÉNÉRALE
• To have a skilled, motivated and deeplyinvolved in work payroll • To achieve its goals (better profitability, increasing market share etc…) • To keep satisfying customers, to improve the relationships with subscribers
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FOR EMPLOYEES
• To strenghten and develop skills • To adquire new knowledge • To improve individual and collective

Investments in training
French legal framework “A company with more than 10 employees must dedicate 1,6% of its gross annual payroll to training”
Amount invested in training (in thousands of euros) 4,50% 4,00% 3,50% 3,00% 2,50% 2,00% 1,50% 1,00% 0,50% 0,00%

2900 2800 2700 2600 2500 2400 2300 2008 2009 2010

Purcentage
Legal framework

2008 2009 2010
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Coaching and Development
• Development of human assets to find solutions and reach results
• More and more used nowadays, many people validating the diploma • The method:
– – – – Centered over results and the way to obtain them Individual or for teams: can be for a whole department Mainly listening no influence on the discourse Change references to find solutions

• Application: accompaniment of sale forces, managers

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Coaching and Development Coaching
• The assets of the method: – No tools, no questions, no theoretical models: very simple but not simple-minded – Spontaneous solutions more ambitious and unexpected – No need of experts
 people who have problems and barriers posses their own solutions  Think about the customer in a general context

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For the Mutuelle Générale: – Current trainings to apply it between different regions – Done during working hours during one year – Quite expensive: investment for the future
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