...other as well as with airline websites, some Web-based travel agencies and a new entrant called Orbitz, an online travel agency owned by a group of airlines. In 1996, less than one percent of airline tickets were sold online. By 2001, 20 percent of airline flights in the United States were booked online, and the percentage was expected to grow to 25 percent by 2004. Seemingly overnight, forty years of comparative stasis in the business models governing airline reservation and ticket distribution turned into a dogfight as airlines, brick and mortar travel agents, online travel agents and GDS operators clashed over the approximately $180 billion market for airline travel. With ticket distribution costs comprising the third largest expense at some airlines, the battle promised to be fierce. The rapidly growing tourism sector in China has provided a good market environment for tourism enterprises, including travel agencies. In the five years through 2012, revenue for the Travel Agencies industry in China has increased at an annualized rate of 11.3% to $47.5 billion. With increasing demand for diversified tourism products such as luxury and high quality products, travel agencies have been developing new tourism products in order to meet the needs of the consumers. Revenue from the top four firms in the Travel Agencies industry in China – CITS Group Corporation, China CYTS Tours Holding, China Comfort Travel Group, and China Travel Service Head Office – accounted for less than 10.0%...
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...Your Company | China Highlights | Haivenu | Competitor 3 | Location | America | China | Vietnam | | Hours | 5 days a week 8hrs a day from 9am-5pm | 5 days a week from 8:00 to 18:00 with 2 hours break from 12:00 to 14:00 | 24 hours a day via email and phone. | | Average Ticket | Not avaiblable | Depend on each tour, arround $1000 to $6000 | Depend on each tour | | Tour | Customers signatures | Through out china | Throug out Vietnam | | Sale | Small | Very large | Not available | | Reputation | New company No reputation | Great reputaion | Well earned reputation | | Group size tour | 6-20 passengers | Private tour and no limited group size for group travelers. | Privete tour and no limited group size for group travelers. | | Website: China Highlights: http://www.chinahighlights.com/ Haivenu: http://www.haivenu-vietnam.com/haivenu-about-us.htm China Highlights Another competitor that share the same chinese market with us is China Highlights. The company was established in 1998 as a devision of CITS Guilin (a travel agent was founded in 1959). China Highlights is given the big service experiences from CITS Guilin in order to provide the highest quality for international visistors to travel though out China. Aside the support from CITS Guilin, China Highlights also joined in many travel agencies in both china and united state, such as The China Association of...
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...Marco Polo’s Terrific Journey Through Asia Imagine becoming the governor of China when you’re from Italy, that’s what Marco Polo did on his journey through Asia. When one hears the name Marco Polo he or she thinks of the game, but Marco Polo was much more than a game. Marco Polo’s journey through Asia made him the most well known traveler of the Middle Ages. According to Diana Childress in her book, Marco Polo’s Journey to China, Marco Polo’s journey didn’t start with him; it actually started with his father and grandfather. They arrived at Sudak being Venetian merchants. In 1254 when they arrived in Venice, Italy Marco Polo was born (Marco Polo). In her book Marco Polo’s Journey to China, Diana Childress states that Marco went with his father and grandfather on their journey. As Marco Polo grew older his adventures began. At a young age, Marco Polo was already very interested in exploring. According to Dale Anderson in his book...
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...THIS TERM PAPER The objective of this term paper is to give a definition of inbound and outbound tourism, the rate of growth of inbound and outbound tourism in China and some of the trends associated with these growths. INBOUND AND OUTBOUND TOURISM IN CHINA INTRODUCTION: Tourism in China has greatly expanded over the last few decades since the beginning of reform and opening. The emergence of a newly rich middle class and an easing of restrictions on movement by the Chinese authorities are both fuelling this travel boom. China has become one of the world’s most-watched and hottest inbound and outbound tourist markets. The world is on the cusp of a sustained Chinese tourism boom. ( Factbox- Basic Facts about China`s economy). China is the third most visited country in the world. The number of overseas tourists was 55.98 million in 2010. Foreign exchange income was 45.8 billion U.S. dollars, the world's fourth largest in 2010. The number of domestic tourist visits totalled 1.61 billion, with a total income of 777.1 billion Yuan. According to the World Tourism Organisation, in 2020, China will become the largest tourist country and among the largest for overseas travel. In terms of total outbound travel spending, China is expected to be the fastest growing in the world from 2006 all the way to 2015, jumping into the number two slot for total...
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...Geoffery Date: 23/4/2014 Table of Content Introduction 3 Introduction of the China Travel Service company: 3 History: 3 Today: 3 Future: 3 The reason to choose the CTS 4 The suitability of standards for customer care which have been set by the organization. 4 The mission statement 4 Analyze 4 Comment the standard set by company 5 To employees 5 To customers 5 Comment 5 Compare with the international aviation industry standard. 5 To employees 6 To customers 6 Compare with this company 7 The effectiveness and efficiency of China Travel Service` s customer care strategy. 8 The human resource department 8 The financial department 8 Comment: 8 Suggestions 9 1. Improve the customer care efficiency. 9 2. Improve the customer aftercare. 9 Reference 10 Introduction This report is to present about the customer care of China Travel Service, and in this report will introduce the details of China Travel Service and its customer care, and some suggestions. Introduction of the China Travel Service company: The China Travel Service is the company supplies the travel service, and they had set a lot of hot points of service all around the China. History: China Travel Service, CTS headquarters was established in 1980. Thirty years, CTS headquarters under the...
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...SPEEDING TICKETS: A CASE STUDY OF INTERNET DISTRIBUTION AND THE TRAVEL INDUSTRY --- SHOAB MOMIN (13210690764) Case Question: 1) Who are the winners at different stages of the changing travel industry? Ans: Based on the timelines, the case can be divided into following stages. Stage: Emergence of Global Distribution Systems (GDS): By 1950s, American Airline’s growth outpaced its ability to manage its inventory of seats using manual methods. IBM and American Airline developed SABER for this purpose. This system eventually became control center for American Airlines. Witnessing the success of Sabre system, IBM developed a scaled down version called PARS, targeting medium sized airlines and by 1972, 9 out of 10 major airlines operating in US were operating on IBM PARS system. Winner: IBM is the winner of this stage as it profited the most by starting a technology race for Distribution system and capturing major market Stage: GDS companies Dominance The airlines that owned GDS enjoyed oligopoly with only 4 GDS operators providing flight schedule searching and booking capability for almost all travel agents in United States.They deployed various methods to bias the results of searches performed on their systems e.g Display bias, Architectural bias as well as booking fees charging higher booking fees from more threatening competitors. Winner: Airlines Owning the GDS systems. Due to lack of government regulations, GDS owning airlines enjoyed dominance by deploying various...
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...Executive Summary We are glad to be of services to the Hong Kong Tourism Board (HKTB) - formerly known as Hong Kong Tourism Association, in presenting this consulting report on promoting Hong Kong as the “City of Life” and persuading the visitors from Mainland China to visit Hong Kong In this report, we will base on the two-year major promotional tourism campaign “City of Life: Hong Kong is it!” which launched by the Hong Kong Tourism Board (HKTB) in April 2001 to showcase to visitors from Mainland China the most interesting and attractive aspects of Hong Kong. We will also contribute ideas on tourism promotion for this campaign to persuade the visitors from Mainland China to visit Hong Kong. Four districts will be covered in this report that included Kowloon, Hong Kong Island, New Territories and the Outlying Islands. Besides, the most popular attractions in Hong Kong such as Shopping, Dinning and Sightseeing will also be particularly focused in this report. Furthermore, negative aspects of Hong Kong will also be specially highlighted. In the final part of this report, a special issue on Quality Tourism Services (QTS) that plays an important role in the tourism industry will also be discussed. Lastly, conclusion and the recommendations for the Hong Kong Tourism Board (HKTB) to further improvement will be included in this report 1 Introduction 1.1 The Hong Kong Tourism Tourism plays an essential role in Hong Kong’s economy. To further promote Hong Kong...
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...MICE Industry:Business Travel Business visitors to London in the first three months of 2010 grew by 5% Business trips to the UK capital up despite tough economic climate Wednesday, July 21, 2010 The number of business visitors to London in the first three months of 2010 grew by 5% over the same period last year. This is the first quarterly rise since the second quarter of 2007. Meanwhile, spending by people on business trips leapt by 21%, up to almost £500m. These strong figures, published by the International Passenger Survey, come despite difficult economic conditions. The survey also found that overall visitor numbers to London in the first quarter fell by just 1% from the same period in 2009. This compares with a fall of 5% nationally. This drop in numbers is partly a result of severe weather conditions during the quarter that led to travel problems into and out of the UK. Sally Chatterjee, CEO, Visit London said: “London continues to be a focal point for global business, even in the face of challenging economic conditions. The jump in spending by business visitors is a reflection not just of returning confidence but also of the unrivalled range of restaurants and attractions on offer in the capital.” The US brought in the most business passengers. Numbers were up 10% and expenditure by 30%. Numbers from France were up 33%, Spain 57% and Germany 13%. In terms of holiday visitors, France brought in the most people. German numbers spiked by 16%, while the number of Irish...
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...visiting relatives and friends. * Independently Travelling Preferred 70% of Chinese international travellers now travel independently and only 30% of Chinese international travellers travel as part of the arranged groups. The percentage of those travelled independently increased compared with two years ago. 2. Most Popular Activities When travelling, 51% of Chinese international travellers prefer to go shopping as they seek for luxury brands in USA. Older travellers aged 35+ are more interested in traditional sightseeing, while younger travellers aged under 35 are more interested in dining. In addition, Chinese travellers in tier 1 cities are more likely to go shopping when travelling abroad (57 per cent vs 51 per cent for the total). Activity | Sightseeing | Dining | Shopping | Beaches | Museum | Rural pursuit | Percentage | 75% | 65% | 51% | 37% | 22% | 17& | 3. Booking Methods 49% of Chinese international travellers will book their accommodation directly through the hotel, with 29% among those book on the website and 19% by telephone. 36% travellers rely on a travel agent, with 14% booking through online travel companies via their website, mobile app or call center. How the travellers travel is also a differentiating factor. Those travel independently and make their own travel arrangement are 17% less likely to use traditional travel agent than those travelled with an organized group. 4. Female travellers Chinese female travellers are more...
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...Marco Polo was an explorer and traveler who experienced many adventures. When Marco Polo was six, his dad and uncle set out on an adventure to China. His Mom had already passed away, so he was taken care of by extended family. He was fifteen when his dad and uncle returned to Venice. They decided to take him back to China with them. They used the Silk Road to travel. The Silk Road was a trade route or route for travel that brought goods like silk from China to the Roman Empire, and then to the rest of the Western World. It was over 4,000 miles long. The Silk Road helped to create ideas, inventions, new cultures, and unique products. Most of the trade was very expensive. This was mostly because it was such a long route and most people did...
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...The Authority on World Travel & Tourism Travel & Tourism Economic Impact 2015 Malaysia For more information, please contact: Rochelle Turner Head of Research rochelle.turner@wttc.org ©2015 World Travel & Tourism Council Foreword The World Travel & Tourism Council (WTTC) is the global authority on the economic and social contribution of Travel & Tourism. WTTC promotes sustainable growth for the sector, working with governments and international institutions to create jobs, to drive exports and to generate prosperity. Travel & Tourism’s impact on the economic and social development of a country can be enormous; opening it up for business, trade and capital investment, creating jobs and entrepreneurialism for the workforce and protecting heritage and cultural values. To fully understand its impact, however, governments, policy makers and businesses around the world require accurate and reliable data on the impact of the sector. Data is needed to help assess policies that govern future industry development and to provide knowledge to help guide successful and sustainable Travel & Tourism investment decisions. For 25 years, WTTC has been quantifying the economic impact of Travel & Tourism. This year, the 2015 Annual Economic Reports cover 184 countries and 25 regions of the world, including, for the first time, the Pacific Alliance. Travel & Tourism generated US$7.6 trillion (10% of global GDP) and 277 million jobs (1 in 11 jobs) for the global...
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...China Tourism industry China is a vast land, rich in tourism resources. It comes out in front in the world in scenic spots and historical sites, spectacular landscape, and varied national customs. With so many attractions, Ever since the Policy of opening and reform was adapted in 1978, the tourism industry in China, thanks to the great importance attached by the governments at various levels, has become a new but most dynamic and potentially strong factor in the tertiary industry. It has been serving as a new growth point in China’s national economy. And in many parts of the country, tourism has been regarded as a pillar, superior or priority industry in bringing up the local economic development. The position of tourism in the national economy continues to be enhanced and upgraded. As China integrates with the global economy, it’s tourist industry is expected to continue to boom in the next five years. It is forecasted that China’s tourism industry still develop with an annual growth rate of about 10 percent. Moreover the sustained growth in China’s gross domestic product is expected to further stimulate the growth of tourism industry, and the number of domestic tourism expected to increase by about 5 percent annually in the next few year. Accordingly the booming tourism industry has played a vital role in increasing consumption, reducing poverty and creating job opportunities. China has experienced several years of powerful domestic economic growth...
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...Frankie Spellman Mr. Belal Humanities 7 April 2012 The Ming Dynasty’s Great Wall of China The Great Wall of China is one of the most creative pieces of work known to mankind. The construction of the wall began more than two thousand years ago. The construction of the wall was constructed by at least twenty different dynasties. The main purpose of the wall was to stop barbarians from the north from invading China and the Silk roads. The Silk roads were the main ways of traveling and for trading. A combination of many walls, referred to as the Great Wall of China, were built since the 5th century BC. The most famous is the wall built between 220 BC and 200 BC by the first Emperor of China, Quin Shi Huang. Little of it remains, it was much farther north than the current wall, which was built during the Ming Dynasty [“Great Wall Origin of the Great Wall | History.” Great Wall of China, History, Gallery of Pictures, Travel Guide, News, Discovery and Research]. The protective walls across northern China are on a scale that dwarfs every other construction project on earth. The walls travel through all kinds of terrain, beneath the sea, over jagged mountain ranges, and into forgiving deserts. The wall builders faced endless challenges and found ingenious ways to overcome them. The great majority of construction required the workers to haul sand and other supplies on their backs up steep hills for hours on in. The Great Wall is a testament to human achievement...
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...future direction of China’s tourism industry. These four trends include: technology and infrastructure applications increased for tourism; Chinese travelers demand more personalized; Asia Pacific travel barriers between countries diminishing and exit procedures more streamlined; high-end and low-end tourism market quick growth. The report noted that technological innovation is the driving factor in the four major trends. Commenting on the report, Amadeus Executive Officer of China, Bart Tompkins said: “The report researches the Chinese tourism market current and future development. In the rapidly changing market, the tourism industry must adapt to these changes and propose appropriate technical solutions, which are the tourism practitioners’ key to success in this fierce competition. Amadeus will work together with the Chinese tourism industry, with innovative technology, to find solutions to deal with these changes, and jointly promote Chinese tourism market with healthy and rapid development. “ CORE TREND ONE: LEAPFROG DEVELOPMENT The first trend to observe is this huge development of Chinese tourists as you can see on the graph below: The leapfrog development of Chinese outbound tourism Studies show that although most Chinese travelers still rely on travel agents to arrange travel, in the future there will be more and more travelers who use Internet and mobile devices to make a reservation. In the future, there will be 70% of Chinese travelers using the Internet, which...
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... [pic] China Xiamen Airline Student: Que jia lei Student number:07007923 Lecture: Mr. David Goh Submission date:04-01-2008 Contents Executive summary………………………………………………………..3 1. Introduction……………………………………………………………….4 1.1Xiamen airline company background……………………………………….4 1.2The objective of this project…………………………………………………..4 2. Xiamen airline Vision, Mission and Goals…………………………5 ▪ Vision……………………………………………………………………………5 ▪ Mission…………………………………………………………………………5 ▪ Goals…………………………………………………………………………….5 3. Strategy analysis of Xiamen airline environment…………………6 3.1 PEST analysis……………………………………………………………………….6 3.2 Internal environment………………………………………………………………9 4. SWOT analysis…………………………………………………………….12 5. Porter’s five forces analysis……………………………………………13 5.1 Competitive Rivalry……………………………………………………………….14 5.2Threat of Entry……………………………………………………………………...14 5.3Buyers bargaining power…………………………………………………………15 5.4Suppliers bargaining power……………………………………………………...15 5.5Threat of substitute………………………………………………………………..16 6. Report on the organization products, market and current strategy (Grand Strategy Matrix)……………………………………………………...17 7. Overall recommendation for future development……………………20 Reference……………………………………………………………………...22 Executive summary In 2006 , China foreign tourism exchange revenue...
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