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Travelers Insurance Case

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Travelers Insurance understands market and to get leading edge over competitors, they have implemented their distributed solution in pieces. They have a strong development team that is expertise in technologies like Object orientation, distributed databases and client server architectures. Adaption of using these Technologies helped them to improve overall worker’s compensation workstation that includes; a) Shorten time between date of injury and date of claim resolution and eliminate over-payments. b) Reduce unallocated expenses by automating filing of state forms and form letters. c) Establish a strong competitive position through fully-automated telephone reporting capabilities and medical bill review. d) Establish the best customer service in the business. e) Maintain consistent, quality level of execution. f) Improve financial controls. g) And provide information to customers that demonstrates the value of Travelers' Loss Payout education Services.
Worker’s compensation from the Commercial Lines Department has the largest share of market by insuring 50% of the fortune 500. Management always believed that worker’s compensation market requires additional innovative applications of information technology to improve customer service. In house Information Technology Department …show more content…
This new system provides a function that includes diary that would serve to remind case managers of action items, a letter and forms. The new system was GUI with object oriented technique they were able to access to the full inventory in more efficient way. Early adoption of Object Oriented technology helped them to maintain any changes and reusability. Management indicated that the system was making much more valuable information available to them and to many of their customers who had online access to their worker’s compensation records. Also Support staff reported that they felt more

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