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Triple Bottom Line Performance of Taj Group of Hotels

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Review Triple Bottom Line performance
Taj Group of Hotels tries to uphold the Tata’s way of business with trust, transparency and commitment to human values and makes a constant endeavour to align and integrate its efforts to address the societal needs and challenges.
People
The hospitality business success is a function of guest satisfaction and IHCL goes beyond the call of duty to bring warmth and care in all the guest interactions. This enhanced customer satisfaction builds customer loyalty and increase customer advocacy. This is one of the most important aspects for ensuring robust financial bottom line, required for long term sustainability of the company.
Different issues which are of prime importance to the stakeholders 1. Ensuring the safety and security of guests, associates, communities and properties is of prime importance to IHCL. Different risks for which associates are vulnerable, such as risks related to handling of equipment in kitchens, working at heights, performing repetitive tasks, working in cold storage areas, etc, are addressed and handled. This year IHCL has conducted 348 evacuation drills; covered 15,265 associates under fire safety and first aid sessions and 12,208 associates under food safety and hygiene. 2. Developing human capital by training and HR strategies for delivering a seamless guest experience backed by systematic procedures and standards. 3. IHCL believes that it can act as a bridge between high demand on one side and huge number of unemployed / underemployed youth and small scale enterprises across the globe. It works symbiotically with larger community to empower our target groups to be independent, earning members of the society. 4. The environmental footprint of the hotel can be attributed to consumption of natural resources, energy and water; generation of emissions, effluents, and wastes; and impact on

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