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Troubleshooting Assignment

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Troubleshooting Assignment 1

Troubleshooting Scenarios
In the real world, practical problems often can be solved in multiple ways. Provide thoughtful solutions to each of the following problems using available resources, such as articles on the web or in print, blogs, podcasts, videos, user guides, other individuals and electronics and computer stores. Respond to each scenario with at least 3 solutions. The response should be written in paragraph from, and should provide detailed instructions for the user to solve the problem. 1. Computer Cannot Boot
You recently purchased a computer from a friend. When you turn on the computer, a message displays that says, “Operating system not found” What steps will you take before calling technical support?

2. Poor Computer Performance
Your friend sends you an email message stating that her computer is running slowly. She asks if you know of any programs that are included with Windows that will help increase her computer’s performance. How will you respond?

3. Maximum CPU Usage
Because your computer is performing slowly, you start the Windows Task Manager to investigate. You see that the CPU usage is near 100%. You are not aware of any other programs currently running. What might be causing this?

4. Password Required
After turning on your computer, it prompts you to type a password to continue the boot process; however, you forgot the password. What are your next steps to allow the computer to continue the boot process start Windows and access the files on the hard disk?

5. Frozen Manufacturer Logo
After turning on your computer, the computer manufacturer’s logo displays on the monitor for several minutes. Suspecting that your computer might be frozen, y you turn it off. Three minutes later, you turn the computer on and the same problem arises. What might be wrong?

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