...COURSE EXPECTATIONS for BUS102: Fundamentals of Customer Service This document tells you exactly what will be expected of you in this course, and what you can expect in the course and from your faculty member. It is very important that you read this document carefully. You might even want to print it for later reference. ONLINE MOODLE TUTORIAL: If you have not done so already, take some time to watch the two Moodle tutorials. The tutorial will help you to navigate the course site more efficiently and will help you to work smarter instead of harder. Online Course Tutorial Part 1: Becoming Familiar with ECPI Online Courses Online Course Tutorial Part 2: Participating in Your Online Course COURSE TEXTBOOK AND MATERIALS: Review the Course Textbook link in your course to confirm that you have the correct textbook, software or web resources for the course. ONLINE CAMPUS STUDENTS: If a course utilizes an eBook or other web-based materials, Online students will receive the access codes via their student email account. If you have not received them by the first day of class, contact me ASAP and also contact onlinesupport@ecpi.edu. If a hard copy book is used in the course, you should receive it in the mail prior to the start of the term. STUDENTS FROM ALL OTHER CAMPUSES: You must see your academic advisor on or before the first day of class to get your textbooks and any required web-based resource access codes from your campus. In addition to the Course Textbook link, be sure...
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...This book captured my heart it taught me a lot Probably the greatest book I've read. Brought me to tearssss. "learn how to die and you will learn how to live."... i could never forget this quote from mitch's professor.. this story was posted in our book way back when i was third year highschool.... it's full of lesson.. it values life. From childhood to senility, the very people who made beautiful contribution in our lives always seem to have special place in our hearts, minds & souls. This movie/book was one of our projects. As a teenager, I really had no interest to read this kinds of books but after a few more chapters, I realized that this book contains lots of valuable lessons. It changed the way I see things. It also made me realize that life is very important so we should not waste it but instead make it a very happy one. We should also spend our lives with our loved ones because we dont know how long we will be with them. I relly love this book/move. ily Morrie!!!!!!!! I'm so happy that finally I got a copy of Mitch Albom's book, Tuesdays with Morrie. I have been wanting to have it. This is the best book I've ever read. I've shed a lot of tears, laughed out loud and pondered about the reality and wisdom shared by an intelligent, compassionate, loving and very kind old man. I love you Morrie Schwartz. Forever I will cherish your words. The movie as well as the book inspired me a lot. This was the 3rd time i read an inspirational...
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...1. Introduction Directors play vital role in corporate governance in which their poor management will lead to a significant change of shareholders value, measured by the company share prices. For example, ABC Learning Centre share price dropped 60% in 2 hours after it announced its profit fell 42% (Couriermail 2008). The purpose of this report is to outline the reasons of the collapses of ABC Learning Centre, Centro Properties Ltd and Hastie Group and the main financial disclosure issues raised. This report also includes amendments done by the Australian regulator to prevent such collapses and a discussion of directors’ duties to ensure the true and fair view of financial statements. 2. Brief background and the cause of financial problem 3.1 ABC Learning Centre In 2008, the ABC wrote off a loss of $437million, an amount which exceeds total profits of $300million in previous years (Schwab 2008). This means that ABC was indeed making losses since it was listed in 2001. The problem arose when new audit company, Ernst &Young, the new appointed audit team, found out that the company had reported payments from the developers as normal revenue hindering the fact that most centres were actually losing money. Moreover, an approximately of $206million indirect subsidy from the Federal Government via Child Care Benefit were reported (Rush & Downie 2006). Another problem is that its intangible assets consisted of various operating licenses worth $3.05billion...
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...Running Head: Change Project A COURSE PAPER SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTERS OF SCIENCE IN NURSING IN THE GRADUATE SCHOOL OF THE TEXAS WOMAN’S UNIVERSITY COLLEGE OF NURSING BY Desiree McGee, RN, B.S.N HOUSTON, TEXAS June 23, 2013 Primary Target Behavior My primary target behavior is to increase my cardiovascular fitness with eating healthier and continue my exercise regimen. I chose this particular behavior to change due to my increased weight gain. I currently weigh 106 lbs at the start of this class. I was up to 110 lbs which may not sound overweight to many but at 5’0 tall and it going straight to my thighs and stomach I felt I needed to do better. Plus I had to squeeze into my clothes and others just would not fit, I went from a double zero in size to a size 1. When you are use to weighing a certain weight and your body looking a certain way it is hard to see it change. With exercise and eating healthier I know I can get my body back in shape and toned. Treatment Plan Goal: To improve my cardiovascular fitness by eating healthier and maintain an exercise regimen. Objective 1: Continue workout regimen of 3-4 days a week for 1-2 hours a day. Objective 2: To maintain a diet of increased fruits and vegetables and decrease consumption of unhealthy foods 5-10 Action Steps – Objective 1: 1. On off days continue going to the gym for 8 am group classes 2. Switch exercises to provide variety and continue motivation. Such as working...
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...U.S. ARMY SERGEANTS MAJOR ACADEMY (FSC) P661 1 June 06 MONITOR UNIT AND INDIVIDUAL FITNESS TRAINING PROGRAMS PRERESIDENT TRAINING SUPPORT PACKAGE THIS PAGE LEFT BLANK INTENTIONALLY PRERESIDENT TRAINING SUPPORT PACKAGE (TSP) TSP Number / Title Effective Date Supersedes TSP(s) / Lesson(s) TSP Users Proponent Improvement Comments P661 / MONITOR UNIT AND INDIVIDUAL FITNESS TRAINING PROGRAMS 01 Jun 2006 P661, Monitor unit and individual fitness training programs, Jun 05 521-SQIM (DL), First Sergeant Course The proponent for this document is the Sergeants Major Academy. Users are invited to send comments and suggested improvements on DA Form 2028, Recommended Changes to Publications and Blank Forms. Completed forms, or equivalent response, will be mailed or attached to electronic e-mail and transmitted to: COMDT USASMA ATTN ATSS DCF BLDG 11291 BIGGS FIELD FORT BLISS TX 79918-8002 Telephone (Comm) (915) 568-8875 Telephone (DSN) 978-8875 E-mail: atss-dcd@bliss.army.mil Security Clearance / Access Foreign Disclosure Restrictions Unclassified FD5. This product/publication has been reviewed by the product developers in coordination with the USASMA foreign disclosure authority. This product is releasable to students from all requesting foreign countries without restrictions. 1 PREFACE Purpose This Training Support Package provides the student with a standardized lesson plan for presenting instruction for: Task Number Task Title 071-990-0007...
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...Book Review Parallel Journeys Parallel Journeys, by Eleanor Ayer with Helen Waterford and Alfons Heck, compares the life of two young people in Germany during the rise of Hitler and the outbreak of World War II. They were born within sixty miles of each other, but their lives took dramatically different paths. Alfons, is a boy who grew up on a farm in Germany. When Hitler came to power he became involved with the Hitler Youth. Alfons grew up on a farm but was a Nazi boy who became a commander at age sixteen. This book truly depicts Hitler's impact and influence on the youth of Germany. Alfons was brainwashed by Hitler's promises, a full pledged Nazi youth is how it is presented in the book he participated in all rallies. He started his training to become the future of Germany and eventually of the world. There he learned discipline and order. He trained to become a soldier and he learned the ways of warfare. He was taught to be a follower of anti-Semitism and was told to hate the Jewish people. He along with millions of Nazi’s believed that they were the reason for Germany's problems. As years went by, Alfons rose through the ranks of the military until the end of the war where realized what atrocities had been committed, he than took off his uniform and went on to help people. On the other side of the spectrum we have Helen Waterford a young Jewish girl who grew up in Frankfurt, Germany. She married Siegfried Wohlfarth and moved to Amsterdam because of tension brewing...
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...Producing R E S U LT S Proven Solutions in Today’s Challenging World WORLD CONFERENCE ON QUALIT Y AND IMPROVEMENT 2012 ASQ MAY 21–23, 2012 Anaheim, California Anaheim Convention Center wcqi.asq.org Preliminary Program General Information 2012 ASQ WORLD CONFERENCE ON QUALIT Y AND IMPROVEMENT Conference Location Anaheim Convention Center 800 West Katella Avenue Anaheim, CA 92802 www.anaheimconventioncenter.com Attendee Registration Hours (Subject to change) Saturday, May 19 2:00 p.m. – 5:00 p.m. Sunday, May 20 9:00 a.m. – 1:00 p.m. 5:00 p.m. – 8:00 p.m. Monday, May 21 7:00 a.m. – 5:00 p.m. Tuesday, May 22 7:30 a.m. – 5:00 p.m. Wednesday, May 23 7:30 a.m. – 10:00 a.m. Registration will be located in the Anaheim Convention Center. Dates Tips to Lead You to Savings Check out these savings opportunities to stretch your conference travel budget— without missing out on the premier quality conference of 2012! Save big when you: Preconference Events Monday, May 14 – Sunday, May 20 Conference Dates Monday, May 21 – Wednesday, May 23 Conference Presentations Approximately two weeks prior to the conference, all registered attendees will receive access to the PowerPoint presentations for the sessions of the World Conference and each of the four conferences held concurrently with it (Institute for Continual Quality Improvement, Institute for Software Excellence, Quality Institute for Healthcare, and Quality in Sustainability Conference). and save...
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...Chapter I. The Importance of Muhurtha • Chapter II. General Hints • Chapter III. The Birth Star and the Birth Moon • Chapter IV. Influence of Constellations • Chapter V. Special Adverse Yogas and their Neutralisation • Chapter VI. On Certain Special Yogas • Chapter VII. Pre-Natal Ceremonies • Chapter VIII. Post-Natal Ceremonies • Chapter XI. Marriage • Chapter X. Elections Concerning General Matters • Chapter XI. Elections Pertaining to Education • Chapter XII. House Building • Chapter XIII. Agriculture and Farming • Chapter XIV. Travel • Chapter XV. Medical Elections • Chapter XVI. Public Matters • Chapter XVII. Miscellaneous Elections • Chapter XVIII. Summary [pic] Chapter I The Importance of Muhurtha The value of Time is inestimable. All objects in nature are produced in Time, developed in Time and destroyed in Time. The truth of these statements requires no further proof. It stands unchallenged. Here we have a grand problem for solution. If the creative, protective and destructive forces are embedded in the all-Powerful Time recognised as the great KALAPURUSHA in the astrological literature, then will it not be reasonable to study the influences of the various energies issued from the solar globe and from the other globes dependent upon the Sun for their supply of all vital energies and reflected by them under various modifications? Astrology is a science which deals with Time proceeding...
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...Organizational Dynamics, Vol. 33, No. 2, pp. 128–142, 2004 ß 2004 Elsevier Inc. All rights reserved. www.organizational-dynamics.com ISSN 0090-2616/$ – see frontmatter doi:10.1016/j.orgdyn.2004.01.002 Lessons in Organizational Ethics from the Columbia Disaster: Can a Culture be Lethal? RICHARD O. MASON ‘‘Houston We Have a Problem.’’ A Message Never Sent or Received. On February 1, 2003, the Space Shuttle Columbia, on its way to its landing site in Florida, blew apart in the skies of East Texas. Its seven-member crew perished. The $2 billion ship was lost; some destruction occurred on the ground, and considerable cost was incurred to recover debris scattered over several states. The disaster sounded an eerie echo from the past. Seventeen years earlier the shuttle Challenger exploded 73 seconds into flight due to an O-ring malfunction. All seven crewmembers were also lost. And, about 11 years before that, the cabin of Apollo 1 burst into flames on its pad. Three crewmembers were killed. Within a day, as NASA policy requires, an internal investigation team of six ex officio members was formed. Harold Gehman Jr., a retired admiral who was NATO supreme allied commander in Europe, was appointed to chair it. A veteran of several military investigations, including the bombing of the U.S. Cole, Gehman, in an initially unpopular move, broadened the inquiry to include the agency’s organization, history and culture. Sean O’Keefe, NASA’s administrator, was incensed that the investigation...
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...The Elements of Style Strunk, W., Jr. and White, E.B. CONTENTS I. II. III. IV. V. VI. INTRODUCTORY.................................................................................................. 2 ELEMENTARY RULES OF USAGE..................................................................... 2 1. Form the possessive singular of nouns with 's................................................ 2 2. In a series of three or more terms with a single conjunction, use a comma after each term except the last.......................................................................... 3 3. Enclose parenthetic expressions between commas.......................................... 3 4. Place a comma before and or but introducing an independent clause.............. 4 5. Do not join independent clauses by a comma. ................................................ 5 6. Do not break sentences in two. ....................................................................... 5 7. A participial phrase at the beginning of a sentence must refer to the grammatical subject......................................................................................... 6 8. Divide words at line-ends, in accordance with their formation and pronunciation.................................................................................................. 7 a. Divide the word according to its formation: ............................................. 7 b. Divide "on the vowel:" ...................
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...School of Accounting and Finance AFM 311: Connections to Ethical Context Spring 2015 Course Syllabus Course Instructors: Name: | Karen Wensley | Office Location: | HH383J | Telephone: | (shared office) | Email: | kwensley@uwaterloo.ca | Office Hours: | Monday 12:00 – 1:00 or 3:00 – 3:30, Thursday 9:30 – 10:00 or 2:00 – 3:00 or by appointment, email | Name: | Krista Fiolleau | Office Location: | HH 383K | Telephone: | X38166 | Email: | k2fiolle@uwaterloo.ca | Office Hours: | Wednesdays, 9 AM to 11 AM, by appointment, or email | Name: | Darren Charters | Office Location: | HH 3153 | Telephone: | 519-888-4567 extension 32570 | Email: | dcharters@uwaterloo.ca | Office Hours: | Wednesdays, 2:00pm – 4:00pm, by appointment, or email | Course Description: AFM 311 focuses on developing the qualities and transferable skills necessary for integration, continuous learning, and professional development. The course is oriented around the ethical and moral issues faced by accounting and finance professionals. Students are expected to have taken AFM 211 before taking AFM 311. As well, AFM 431 (a precursor course to this one) as well as PHIL 215/ARBUS 202 are anti-requisites to this course. If a student has taken one of those courses and hasn’t already spoken to Professor Charters (or someone else in the SAF) about this he/she should speak to the professor as soon as possible so an appropriate determination of how to proceed can occur. More can...
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...MBA 405 - Global Organisational Environment Content |1. Abstract |Page 4 | |2. Task 1: Learning log |Page 5 - 12 | |3. Task 1: Summary of academic journal |Page 13 -14 | |4. Task 1: Reference |Page 15 | |5. Task 1: Indexes |PDF file | |6. Task 2: Marks and Spencer operation report |Page 16 - 26 | |7. Task 2: Reference |Page 27 - 28 | ABSTRACT MBA 405 - Global Organisational Environment Probably everyone will agree that at the beginning of the 21st century, the impact of globalisation on countries, societies, businesses and individuals have been much more evident than ever before. Especially for businesses and organizations, globalization has impacted considerably on the way businesses are operated, managed and developed. Success of businesses and organizations have been so dependent on how well and proactively they have responded to the global organizational environment...
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...HUM 2210: Humanities: The Foundations, Ref # 425943, Online- Fall 2016/A16 Welcome! Welcome, students! Welcome and thank you for enrolling in this course! I hope you will enjoy the course and take what you learn with you as world citizens. For some, this may be your first online course. If you are not a computer whiz, I think you will find that everything is simple to use and easy to navigate. There are also ways to get help if you have a problem.* Please take a few minutes to read the syllabus in its entirety. Exploring all the topics in this syllabus and related links will help you succeed in this course, so use the syllabus to keep yourself organized and informed of course requirements. I look forward to working with each and every one of you! Professor Information Professor: Jenny Ohayon Virtual Office Hours: By appointment only Office Location: Online only using Skype. My Skype address is: prof_o. Virtual Contact Methods: The best way to contact me is in the question forum in our Discussion Board. You may also make a Skype appointment by emailing me to establish a day and time to meet online. If it is a personal matter, or confidential, email me at the following address. Professor Email: johayon@fscj.edu Instructor Response You can anticipate responses to inquiries and questions during week-days within 24 - 48 hours of receipt. Campus Information This online course is offered by the Florida State College at Jacksonville...
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...Self-Management Education: History, Definition, Outcomes, and Mechanisms Kate R. Lorig, Dr.P.H. and Halsted R. Holman, M.D. Stanford University School of Medicine ABSTRACT THE MEANING OF SELF-MANAGEMENT Self-management has become a popular term for behavioral interventions as well as for healthful behaviors. This is especially true for the management of chronic conditions. This article offers a short history of self-management. It presents three self-management tasks—medical management, role management, and emotional management—and six self-management skills—problem solving, decision making, resource utilization, the formation of a patient–provider partnership, action planning, and self-tailoring. In addition, the article presents evidence of the effectiveness of self-management interventions and posits a possible mechanism, self-efficacy, through which these interventions work. In conclusion the article discusses problems and solutions for integrating self-management education into the mainstream health care systems. Whether one is engaging in a health promoting activity such as exercise or is living with a chronic disease such as asthma, he or she is responsible for day-to-day management. Gregory Bateson (3) once said, “one cannot not communicate.” The same is true for health behavior and disease management. One cannot not manage. If one decides not to engage in a healthful behavior or not to be active in managing a disease, this decision reflects a management style. Unless...
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...A private club, with a rich community history, faces the challenge of membership declines and shrinking profits. Like many private clubs, the Hershey Italian Lodge’s declines are driven by economic downturns, aging membership, and increased competition. This document explores the hardships facing the club as well as some alternative action steps the lodge can take to meet those adversities head on. Marketing Plan The Hershey Italian Lodge Stamey 1 Company Overview The Hershey Italian Lodge (HIL) is in its 94th year of operation. Located in the heart of Hershey, PA, HIL was established by a small group of Italian men in 1920. The name Nuova Societa Italiana Indipendente Di Mutuo Soccorso Per Uomini was, and still is, the true name of the lodge. It means, Men’s New Independent Italian Mutual Benefit Society. HIL is a private men’s social club that includes a bar &restaurant serving a traditional style Italian menu, a banquet, and other activities and amenities. As a staple of the Hershey community for many years, the HIL is well known and respected throughout the area. The primary goal of the lodge is to preserve their heritage and build a strong, close community. The mission statement is, “…to provide a comfortable, friendly, affordable, family atmosphere for our members and guests.” The saying “Ieri, Oggi, Domain, Sempre Fratelli” is the motto of the organization and is printed at the bottom of each quarterly newsletter. Translated, this means, “Yesterday, Today...
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