...This paper compares two studies dealing with leadership strategies in work-related settings. Although the settings vary, the study of management approaches and job satisfaction are similar in each. Charles Emery and Katherine Barker’s article, “The Effect of Transactional and Transformational Leadership Styles on Organizational Commitment and Job Satisfaction of Customer Contact Personnel”, assess the effect of transactional and transformational leadership styles on job satisfaction and the accountability of customer service personnel. The research suggests that some styles of management, such as transformational leadership, may be more effective in the dedication of customer service employees. Daniel Koys’ article, “The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: A Unit-Level, Longitudinal Study”, addresses the issue of whether business outcomes are influenced by employee attitudes and behaviors or vice versa. In addition, the researchers concentrate on organizational citizenship as well as employee turnover. Each research study in this paper will be addressed as Article 1 and Article 2 respectively throughout this paper. Comparison of Research Questions Both of these topics examine employee outlook and job gratification in the workplace as well as the impact employees have on customer mindsets and business outcomes. In article 1, transformational leadership and its relationship with employee attitude...
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...Factor Structure and Scale Reliability of the Work Motivation Scale, the Motivation Sources Inventory | Some weaknesses of the MSI are lack of research and development on the meta-theory of Leonard et al.’s (1999). To promote further research in this area, may can be re-examination and possible refinement of the MSI or development of an alternative instrument.. | Motivation Levels of Mis Managers Versus Those of their employees | The degree of MIS personnel are found that different from their management peers in other parts of the company. MIS managers may can consider some action to reduces the negative effects among differences. MIS management had existed a very healthy motivational environment. Try to pay some attention with a reasonable expectation of rapid resolutions on the problems. | HDM Modeling as a Tool to Assist Management With Employees Motivation : The Case of Silicon Forest | The wants and desires of employees so important because it can motivates them to work hard. According to the social psychological motivator, the group and men more value on autonomy/responsibility/variety of task while the female group more highly valued growth/development/advancement. Pairwise comparisons is a...
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...HR3010 Assignment 1: Literature Review What is the influence of 4 dimensions of Corporate Culture on Organizational Commitment on Organizational Commitment? Table of Content Introduction 3 Training and development 4 Teamwork 5 Employee/Organizational Communication 6 Emphasis on Reward 7 Corporate culture and organizational commitment 8 References 9 Introduction The employee attitude on organizational commitment has changed nowadays; they would no longer want to stay with a particular company for their whole working life. In the past, employees might be happy to remain in the organization where it could provide good job security. However, the competitive pressure from their competitors has made many organizations reluctant to focus on downsizing, restructuring therefore created less job security provided to employees. Many employees considered that their organization has broken the secure organizational bond and unhappiness might bring employees to tend to begin their new job search. With the idea of finding a new job, employees therefore might demotivate with their current job and underperform in the organization. It will become a huge issue for the organization to achieve their objectives as no organizations in fact, can survive in today’s competitive world unless their employees work effectively and are committed to the organization’s goals. Hence, organizations have no choice but have to consider maintaining their employees, especially...
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...Although the skill requirements appeared to be clear and formal training was initiated, a number of uncertain and ambiguous issues emerged among the change recipients. We examine the types of uncertainty and ambiguity that emerged and how change recipients attempted to handle these challenges. Our findings suggest that although necessary and important, formal training procedures are not adequate for resolving competence-related uncertainties and ambiguities during change. Instead, more informal and horizontal communication appears to successfully resolve ambiguities about new skill requirements during change. Keywords:training, organizational change, change recipient A MODERATED MEDIATION MODEL OF THE RELATIONSHIP BETWEEN DISCRETION AND TURNOVER INTENTIONS Avgar, Ariel C.; U. of Illinois, Urbana-Champaign;...
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...Mitigating the Adversity of Outsourcing: Outsourcing from the Employee’s Perspective Schillen & Steinke Mitigating the Adversity of Outsourcing: Outsourcing from the Employee’s Perspective Sarah J. Schillen Seattle Pacific University USA sschillen@gmail.com Gerhard Steinke Seattle Pacific University USA gsteinke@spu.edu ABSTRACT This paper explores how outsourcing activities and decisions put the well-being of the remaining employees at risk, ultimately affecting productivity and creating further costs to the employer. It highlights four potential threats to remaining employees: trust, job satisfaction, motivation, and stress. The paper provides several suggestions for mitigating these impacts, including communication to retain trust, acting ethically to ensure satisfied employees, seeking an understanding of employee perspectives to build employee motivation, and providing good planning along with training and development to reduce employee stress. INTRODUCTION Globalization provides organizations with more options than ever before. Business leaders are continuously encouraged to adapt, reevaluate, and strategically improve processes and approaches. Best practices are reinvented rapidly in attempt to keep up with market trends. The quest to recognize new methods for increasing revenue has become the inspiration for exploring new management techniques and strategies. One such rising trend in the advent of global markets is that of outsourcing. Common purposes for outsourcing...
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...Case Study 1: Examining Emotions, Attitudes, and Job Satisfaction Trader Joe’s By: Earl Kenneth Remo Jr. Dr. Christopher McGrath Business 520 Leadership and Organization Friday, October 24, 2014 Trader Joe's once began with the founder Joe "Trader Coulombe, while vacationing in the Caribbean, he launched a very unique store brand to compete against 7-Eleven and Pronto Markets. Based in my hometown of Los Angeles, California, Joe decided to revamp his business from Pronto Markets to Trader Joes in Pasadena back in 1967. Now, Trader Joe's is one of the best produce markets in all of Los Angeles. Me and my family have been shopping there since 1997. Matter of fact, our favorite location is 3rd Street and Fairfax Avenue in Farmers Market. They have the best fresh produce that you cannot even think of. I see how employees continuously stay consistent within the company. Trader Joe's uses a friendly, flashy, aggressive, customer-oriented approach to promote a positive work environment for its employees. Employees where Hawaiian shirts, great customer service in which employees will demonstrate and sample the product to its customers on a daily basis from their workstation. The employees have a "Do what we do" mentally at every store, every day and the employees do not have to change prices of the products regardless what holiday or special day it is. The culture of the company, its product knowledge, customer and community involvement is what management cultivates its store...
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...1989). The theory of effectance motivation states that people do things in order to gain some sort of gratification (Gecas, 1989). One study that looked at why people attempt to gain control over their environment found that increasing predictability of non-human subjects as well as incentives for control over their environment drove people to portray attributes of effectance motivation theory (Waytz, 2010). The fact that people need to feel in control of their environment to feel comfortable provides a lot of insight to the motivational forces behind human behavior. Unpredictability can cause a lot of stress and anxiety to employees in the work place, such as discrepancies over job duties and performance expectations. Just like in the case of industrial psychologist Dr. Tom White’s program to help employees face the grief of a corporate downsizing, we see how emotions can hamper productivity (Spector,...
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...InsureCo’s Case Report TUTOR WORKSHOP TIME: DUE DATE: DATE SUBMITTED: Contents Contents 0 1.0 Executive Summary 1 2.0 Introduction 2 2.1 Report Topic 2 2.2 Limitations 2 2.3 Sources of Data 2 2.4 Organisation of Report 2 3.0 The Lack of Appropriate Planning for Change………………………………………..3 3.1 Lack of Contingency Planning 3 4.0 Insufficient Investment in Leadership and Team Building 4 4.1 Transactional Leadership 4 4.2 Transformational Leadership 5 5.0 Transformational Leadership, Work Engagement and Emotional Intelligence 6 5.1 Work Engagement………………………………………………………………………...….6 5.1.1 Application to Case 6 5.2 Emotional Intelligence……………………………………………………………………….7 5.2.1 Application to Case 7 6.0 Ineffective Design of Reward System 8 6.1 Reward System in Today’s Context 8 6.2 Ineffective Reward system 8 6.2.1 Application to Case 9 7.0 Recommendations 9 8.0 Conclusions 10 9.0 References 12 10.0 Appendices 17 10.1 Appendix 1: SWOT Analysis 17 10.2 Appendix 2: Add-on Effect of Transformational Leadership 18 10.3 Appendix 3: Organisation’s Life Cycle and its Leadership Requirements………………….19 1.0 Executive Summary InsureCo has met with several consequences that have adversely affected the company’s overall productivity, turnover rate, compensations costs and workplace engagement. It is imperative for the executives to understand the underlying causes behind these detriments to better the prospects of this company. If these...
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...external resources that are available to make the change a success will be discussed. Examine the need in the organization for change Change is needed as evidenced by three critical steps. First, the decisions made by leadership have affected the behaviors of each employee within the organization in a negative manner. Second, mobilization that shaped the behavior of SC employees internally has been disrupted causing low morale and rebellion. Third, the action made by upper management has a reaction, mobilizing adaptive behavior is gone and unless these three steps are corrected the company is in jeopardy (Spector, 2010). SC is one of the largest hospice providers within the United States. It was founded in Birmingham, Alabama. Today there are more than 75 offices in 15 states and provides care to over 3,000 patients. SC is located in non-Metropolitan areas, which are in need of hospice services (“Southern Care at a Glance, 2012”). SC is an organization of caring for those who curative measures are no longer an option. Each state is divided into regions and governed by a president, vice president, administrators, and directors who manage each office in their region. In addition, each SC office employs a dedicated care team composed of Registered Nurse Case Managers, Social Workers, Hospice Aides, and Chaplains, the administer over sees each staff member. Volunteers also provide valuable support to our staff...
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...disorganisation of talent management has led to the breakdown of large multinational companies, who rectify the problem by turning over more and more talent which inevitably makes the problem worse, causing it to fail and an overall sense of pain is inflicted upon the companies. (Cappelli, 2008). However nowadays companies are starting to realise that talent management is not a meaningless theory, as it was subjected to in the past, and that it is pivotal to company success. A new direction to talent management is developing incorporating the ambiguity that enterprises face today. Modern businesses deal with this uncertainty by implementing a supply chain management model to predict and satisfy demand. (Cappelli, 2008) In this project I will be examining the new venture of Cedar Park Furniture, a UK furniture retail chain that is preparing to enter the Irish market in 2017. My job is to produce a talent management strategy for the company and express the critical practices required to ensure its management team and employees commit considerably to the success of the firm. Firstly I will present a claim to the senior management on why it is essential that sufficient attention is acknowledged of its talent management strategies and practices. Secondly I will conduct a talent management policy for Cedar Park Furniture’s Irish operation with particular concentration in the following areas: incorporating recruitment, selection, retention, human...
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...Chapter I 1.1 Introduction 1.2 Background of study 1.4 Statement of the problem 1.5 Research hypothesis 1.6 Definition of terms 1.1 Introduction Previous researchers have examined management within the hospitality industry for many reasons, including: examining job satisfaction of general managers (Frye & Mount, 2007), determining factors on a resume that may lead to being contacted for an interview (Countryman & Horton, 2006), and determining the causes of management turnover and what could be done to increase retention (Stalcup & Pearson, 2001; Walsh & Taylor, 2007). In addition, research has been done examining graduates from specific institutions (Walsh & Taylor, 2007) as well as perceptions of current students and what they expect when they graduate (Richardson, 2009). Blomme, Van Rheede, and Tromp (2009) found differences between pre- and post-entry expectations of hospitality management graduates in the hospitality industry. However, no past research has examined differences in hospitality graduates with respect to experiences, importance, and turnover in the hospitality industry. Researchers have found many hospitality graduates either never entered the industry, or left the industry with no intent to return (Blomme et al., 2009; King, McKercher, & Waryszak, 2003; Stalcup & Pearson, 2001; Walsh & Taylor, 2007). In addition, Blomme et al. found significant differences in pre- and post-entry expectations of hospitality graduates...
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...JOB SATISFACTION, MANAGERIAL AND LEADERSHIP STYLES AND ITS RELATIONSHIP WITH THE MARKETABILITY OF THE HOTEL AND RESTAURANT ESTABLISHMENTS IN ZAMBALES --------- Presented by RODEL EBAL CHAPTER 1 THE PROBLEM AND ITS BACKGROUND INTRODUCTION Job satisfaction in staff/managers of hotels and restaurants should be of great concern to any organization. Hotel and Restaurant staff and management personnel hold the majority of positions in most hospitality-industry settings, and replacement of a licensed personnel is costly and time consuming. Many registered and/or accredited personnel in hotels and restaurant sectors had limited time but ample exposure to varying degrees of job satisfaction. What makes some so happy with their chosen profession, and others so unhappy? Aside from a change of career, is there a solution? With the current employee’s shortage, and the anticipation of worsening conditions, the researcher of this study set out to investigate the sources of dissatisfaction in the hotel and restaurant settings. Most medium-sized enterprises realize that their effectiveness depend on the utilization of their human resources. Employees’ levels of burnout, job satisfaction and job performance give an indication of the effectiveness of an enterprise. The objective of this study was to determine the relationship between a dispositional variable (sense of coherence), burnout, job satisfaction and job performance. A once-off cross-sectional survey design was used...
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...with decisions taken at the top and there is a gap between superiors and subordinates, that management style is exploitive authoritative. In Paula’s case ward sisters were invited to a meeting with the matron. In turn the sisters organised a meeting with they own staff to explain the new arrangements and its benefits. Questions were invited, although some said there have no impacts on the management’s final decisions about what was best for them. From Rensis Likert’s Theory perspective, when information flowing upward is restricted to what management want to hear, policy decisions come from the top and only some prescribed decision that can be delegated to lower levels, one can easily assume that a benevolent authoritative management style is being applied. Contrary to Shafait and Paula, In Jackie’s hospital the ward sisters were instructed to discuss the problem of changes with their own nurses. Afterwards the ward sisters attended a meeting chaired by the matron where they discussed all the viewpoints of the staff. After the meeting the matron sent a copy of the new arrangements, which seemed to take account of many of the points raised at the meeting, to all staff. Here the management’s approach is to involve all subordinates in the decision-making process thus a participative or democratic leadership style. Rensis Likert’s Theory says that a participative group management is a management that encourages...
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...Examining the Relationship Between Emotional Intelligence of Managers and Organizational Commitment of Subordinates Dissertation Submitted to Northcentral University Graduate Faculty of the School of Business and Technology Management in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY by DANIEL R. BENNETT Prescott Valley, Arizona March 2011 UMI Number: 3452478 All rights reserved INFORMATION TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. UMT Dissertation Publishing UMI 3452478 Copyright 2011 by ProQuest LLC. All rights reserved. This edition of the work is protected against unauthorized copying under Title 17, United States Code. ProQuest LLC 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, Ml 48106-1346 Copyright 2011 Daniel R. Bennett APPROVAL PAGE Examining the Relationship Between Emotional Intelligence of Managers and Organizational Commitment of Subordinates by Daniel R. Bennett Approved by: air: Robert Miller, Ed.D Member: Jaime J. Klein, Ph.D. Member: Penny Ann Wilkins, D.M. Date -14- Certified by: School Dean: Arthur Lee Smith, Ph.D. Date ABSTRACT Evidence from numerous studies suggests that Organizational Commitment (OC) among employees...
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...Employees’ Training: A Way towards Organizational Commitment and High Performance An Argumentative Paper on the Bond between Training, Commitment and Performance Maryam Afzal maryam_afzal1@yahoo.com Abstract The main purpose of this paper is to discuss the importance of employees’ training for organizational commitment and organizational performance. An argumentative approach has been used to reveal the importance of employees’ training. By training the employees their skills and abilities are enhanced which make them work more confidently and with full devotion and interests. Training the employees is not the wastage of organizational money but it is more like an investment which has got high returns. By reviewing the work already done in this area of interest, the paper clarifies what employee training, organizational commitment and high performance particularly mean in the dictionary of any organization. Training means to provide the employees with basic and additional tools and techniques to mold themselves with the changing environment. Organizational commitment means that employees will stay longer in the organization with their own will and desire as long as they can. And organizational performance means the productiveness of the organization which is both effective and efficient. Then it shows the link among the three concepts that how they are interconnected. The discussion section briefs the concepts again with the views upon the following; firstly, which type...
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