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Factors affecting TQM implementation: an empirical study in Tunisian firms

Senda WALI[1]
University of Sfax, Tunisia
Wali_sonda@yahoo.fr
Tel: 00 216 97 53 31 12
Fax: 00 216 74 24 36 19

ABSTRACT
The level of awareness of TQM has increased considerably over the last few years. Different sets of organizational requirements are prescribed by quality management academics and practitioners for the effective practice of TQM. However, these requirements do not seem to have been formulated on the basis of systematic empirical research. The relationships between the extent of TQM implementation and organizational factors are investigated on the basis of data collected from 81 quality managers at ISO-registered Tunisian companies. The results of logistic regression indicate that joint-venture, ownership, leadership styles and quality experience are the most influential factors that contribute in the TQM implementation. This suggests that knowledge of organizational context is useful for explaining and predicting quality management practices.

Factors affecting TQM implementation: an empirical study in Tunisian firms

ABSTRACT
The level of awareness of TQM has increased considerably over the last few years. Different sets of organizational requirements are prescribed by quality management academics and practitioners for the effective practice of TQM. However, these requirements do not seem to have been formulated on the basis of systematic empirical research. The relationships between the extent of TQM implementation and organizational factors are investigated on the basis of data collected from 81 quality managers at ISO-registered Tunisian companies. The results of logistic regression indicate that joint-venture, ownership, leadership styles and quality

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