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Tv Case

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Submitted By tinachen123
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R1- WIR
Customer ordering: Credit card data inputted into the website is encrypted. This will not only ensure the protection of customer data, but communicating this fact on the website will also increase the confidence of customers wishing to make a purchase online.

W- IE indicates that the customer enters all data on one page of the website and once the customer submits the order, all associated applications are updated. Does not appear to be a step where the customer verifies the order placed to ensure that all the information is correct.
I- Without such a step, a customer could input incorrect information, exposing RTI to the consequences (e.g., the wrong delivery address and the product would be shipped to the wrong location, resulting in a return and a re-shipment as well as dealing with an unhappy customer waiting for his/her order).
R- enable customers to review their order, customers should be required to provide an e-mail address. Once the order is complete, a confirmation should be e-mailed to the customer so that he or she can review the order to assess whether there are any errors

W- IE has noted that should a problem arise, the IT manager is paged by the system and responds as soon as possible. There is no indication of how long the response might take. Nor is it known whether the system stops the upload at the same time as the notification is sent out
I- RTI’s live systems could be affected by the problem. If the notification system is not operating correctly, it may be possible that the IT manager is not notified at all.

W- IE has indicated that in-house technicians have full access to the live environment.
I- IT person can change an application without obtaining approval from the appropriate person or without the user testing the change.
R- that technicians have access to a test environment only. Before the change is introduced to

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