...Organizational Ethics Issue Resolution Paper Imagine your 12-year-old daughter awakening in the middle of the night complaining of having a stuffy nose, a sore throat and a cough that just will not go away. You search through the family medicine cabinet to find a recently purchased bottle of Extra Strength Tylenol to relieve her symptoms so that she can rest. After putting her to bed and falling back to sleep yourself, you awake the next morning to find her lying on the bathroom floor barely alive. Not only do you panic but you rush her to the nearest Emergency Room for treatment and the hospital staff pronounces her dead in a matter of hours. This is what happened to the parents of little Mary Kellerman of Illinois just a few days before similar cases began to spread over neighboring cities. Mary’s parents soon learned what happened to their little girl, after two off-duty firefighters alerted health officials of the connection of the sudden deaths and Tylenol (Weiss, 2006). In this paper, the author will discuss the affect “The Tylenol Crisis had on Johnson & Johnson and the company’s stakeholders using the six-step ethics issue resolution process. Defining the Issue In the fall of 1982, McNeil Consumer Products, a subsidiary of Johnson & Johnson, faced a crisis that claimed the lives of seven individuals in Chicago, Illinois. After two local firefighters who were home listening to his or her police radio, discovered that the information retrieved from each incident...
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...Standards and Shades of Gray Abstract This paper discusses the business ethics in the organization through the examination of ethical practices conducted at Goldman Sachs Inc. The paper includes a list of all the actions executed by Goldman Sachs Inc which are defined in this paper as gray area practices. The paper also presents an ethical analysis of these gray area actions as well as all the parties that were affected by the Goldman Sachs practices. Business Ethics The problem to be investigated is business ethics through the examination of ethical practices conducted by Goldman Sachs Inc and ethical gray areas which are situations and problems that don’t fit neatly into any existing mode of ethical analysis within the business (Marshall, 2007). Business ethics are very important to inspire the employees and attract more wanting to work for the business. Business ethics are also important because if the business lacks good ethics, this can damage the business reputation and make it less appealing to stakeholders and that will lead to profit loss affect the whole business. Ethics of business has been discussed by Peter Drucker (Drucker, 1986, p. 254) which he said “The problem is one of moral values and moral education, of the individual, of the family, of the school. But there neither is a separate ethics of business, nor is one needed”. Drucker’s interpretation of business ethics is that personal ethics and business ethics cannot be separated and he gave an example of...
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...Background Information JHONSON AND JHONSON: TYLENOL The image and reputation of a company is so important in order to gain the trust of the consumers. Crisis need not strike a company purely as a result of its own negligence or misadventure. Often, a situation is created which cannot be blamed on the company - but the company finds out pretty quickly that it takes a huge amount of blame if it fumbles the ball in its response. On September 30, 1892, Jhonson and Jhonson announced that three persons had died as a result of taking Tylenol capsules that had been laced with cyanide. Within the next two days, four additional deaths from the same cause were reported. All seven deaths occurred in the Chicago Area, but J & J recalled thirty-one million bottles of Tylenol from store shelves throughout the nation. The publicity surrounding this was unprecedented in American business history; in the print media alone, more than 125,000 stories appeared. Many business analysts said that no product could survive this, and they pronounced Tylenol dead as a product line. From the outset of crisis, J & J recognized the immediate and long-term stakes involved. Its strategy was based on maintaining high visibility and avoiding any appearance that the corporation was trying to duck responsibility. The incident involved four specific “publics” – the management at Johnson & Johnson, its employees, the consumers and the stores which were selling Tylenol. By communicating with the management...
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...Business Ethics, A Ceaseless Battle I have chosen to evaluate the following rules of ethics as they apply to the world of business: utilitarianism, moral rights and the justice rule. In this paper, I will define each approach and provide the strength and weakness of each as well as compare and contrast the theories I have chosen. UTILITARIAN APPROACH When employed in the use of making business decisions, the goal of utilitarianism is to maximize the greater good for the greater group of people or on the contrary, minimize the negative effects of a decision experienced by a group of people. (See essay by John Stuart Mill, Utilitarism, 1863) While it forces you to consider how the actions of a business could affect its employees, consumers, shareholders, etc., the problem is that it is often very difficult to give value to and measure the benefits of a decision versus any negative result of said action. As an example, you could look at a business’ decision to outsource jobs on a global level. The decision to outsource would benefit the business, shareholders and consumers if it increases the company’s profit margin. However, this decision would no doubt result in layoffs of domestic employees which would also affect that community. Although the business may dislike the effects of outsourcing on the community, they have to consider certain outcomes resulting from resident production such as the bankruptcy or liquidation of the business. The utilitarian approach...
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...* Defining Marketing University of Phoenix MKT/421 - Marketing 22 July 2013 Defining Marketing What is marketing? What is the definition of marketing? A good marketing strategy is essential for a company's success while no or bad strategy can damage an organization. Different sources and information combined within marketing catch the consumer's attention for products or services. This paper explains the different definitions of marketing along with the author's personal interpretation of marketing. Additionally, the importance of marketing is discussed on three examples where marketing was used but with severe problems. Personal Definition of Marketing The author's personal definition about marketing is that organizations take steps to catch customer's attention and convince them to buy their product. Parts of efficient marketing are sales, promotions, and advertisements to increase sales. Overall, marketing ensures that a company makes profit and stays on consumer's minds. KnowThis.com – Definition of Marketing According to KnowThis.com marketing is defined as “the strategies and tactics used to identify, create, and maintain satisfying relationships with customers that result in value for both the customer and the marketer” (KnowThis.com 2009, p. 3). The key elements are strategies and tactics, create, identify, satisfying relationships, value, and maintain with consumer and marketer.KnowThis.com argues that tactics and strategies are the base...
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...Management is as diverse as one’s fingerprint and no two managers in the same situation will necessarily have the same approach, thought processes, or outcomes. There are many managers in the business world. Some examples are: finance managers who are geared toward the financial success of the company, purchasing managers, who deal with product management and there are human resource managers, who deal with policy, procedures and employee relations. Each of these managers has a specific job function in the company. Management roles vary within a company and can also vary based upon departmental functions. This paper will discuss the three basic components in managerial roles, interpersonal and individual performance, develop employees, and plan and allocate resources. These roles will help the manager to identify the stage competency of the employee and how much the employee is ready to maintain and grow in his / her career development. Interpersonal managers provide direction and supervision for the employee and the company as a whole. The interpersonal manager’s character typically includes leadership function as a figurehead, motivator and directional authority. Most of the successful interpersonal managers have acquired their skill sets through experience and engaging with employees, peers, and superiors over time. Senior management lecturers Deepa Sethi and Manisha Seth reference Peter Hartley’s definition of interpersonal skill, “Hartley (1999, p. 20) defines interpersonal...
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...most competitive and broadly based manufacturer of health care products. J & J also provides other services to the pharmaceutical and medical diagnostic markets. In 1887, three brothers, Robert Wood, Edward Mead, and James Wood Johnson set out to create Johnson & Johnson; which became one of the largest health care companies. The company started in Brunswick, New Jersey with only fourteen employees, today employs more than 110, 000 employees. J & J’s objective is to provide scientifically sound, high quality products and services to help, heal, cure disease and improve the quality of life. With their objective set high, J & J has social responsibility, sets guidelines for FrameworkS to help with creativity within the company, infuse ethics into its decision making, and strives to keep ahead of the competition in the fast paced market. The Johnson and Johnson (J & J) company has been motivated to accomplished its Credo which is its social responsibilities. J & J has been reaching out to support social and public health programs as well as medical educational initiatives around the world. Its Credo emphasizes the vision of Global responsibility toward communities in which they live in and work, its customers and global environment, employees, finally its stockholders. J & J’s community responsibility has been made by providing financial support, product donations and health care expertise through organizations. The company has developed partnerships with many organizations...
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...Assignment – Internal and External Factors Paper MGT/230 Assignment – Internal and External Factors Paper Johnson and Johnson (JNJ) began in the late 1880s as a family owned and operated business geared toward the health care and first aid of individuals. In their first 20 years of operation, Johnson and Johnson built a solid domestic business and were among the first responders to the 1906 San Francisco Earthquake. Currently, Johnson and Johnson span the globe with more than 250 locations in 57 countries ("Johnson and Johnson Company Structure", 2011). In JNJ’s century plus experience and business operations, adjusting and adapting the functions of management to meet operational goals and public demands is a testament to their longevity. From their worldwide expansion, innovations in healthcare, business ethics, contributions to technology, to their community diversity, JNJ provides a “How to Succeed in Business” guide for others to follow. Internal and external factors involved in technology affect management’s efficiency in planning, organizing, leading and controlling. The new advances in technology have provided new production techniques and new ways to manage and communicate such as telecommuting and robotic manufacturing. The technology of computers has increased productivity and performance. Management is able to watch and learn what the competitors are doing and improve the efficiency in decision making. There are also threats involved with technology...
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...Running head: DIRECT-TO-CONSUMER COMMUNICATION BY PHARMACUETICAL Abstract This research paper presents an overview of the direct-consumer communication issues by pharmaceutical organizations. In addition, this paper examines some of the sectors that are rampant to litigation within this pharmaceutical industry. It illustrates why effective communication is essential for pharmaceutical organizations, because it greatly affects various levels of productions, reputations, revenues, public awareness, services, products and trademarks. It also includes a comprehensive synopsis regarding the development issues related to applying communications as part of corporate ethics, marketing, publicizing and sales strategy. The example illustrated in this paper is in relation to one of the largest lucrative industry sectors, but applies to all industry sectors and organizations offering both products as well as services. Furthermore, this paper validates an overview of how Johnson and Johnson, one of the world’s philanthropic and ethical leader in the pharmaceutical industry, continues to develop complex organizational issues, such as communications regarding their pharmaceutical marketing practices. Direct-to-consumer communication by pharmaceutical organizations Running head: COMMUNICATION BETWEEN THE PHARMACUETICAL INDUSTRY Communication is defined as “the process by which information is transmitted and understood between two or more people”(McShane & Glinow, 2010, p. 270) Effective...
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...health of the economy. In the mid 1970's AT&T ,a provider of Local and long distance telephone service, had either destroyed or bought most of the company's competition, becoming the country's largest and most influential telecommunications company (AT&T Breakup, January 2015). Thus creating a government regulated monopoly. The FCC was created to monitor the actions of AT&T. In 1974 The Antitrust Division of the U.S. Department of Justice sued AT&T. If the FCC had not stepped in and demanded more competition we may not have the likes of Sprint, Verizon, and T-mobile in today's marketplace, making it more expensive for the consumer. LEARNING ACTIVITY 2 Determining ethical boundaries can sometimes be a challenge, since ethics is both based on individual beliefs as well as societal standards. Would receiving a holiday gift from a client be considered bribery? Would it be wrong for a person in a position of power, like a mayor, to ask a bank manager friend for a personal loan? On a more practical level, is it unethical for a cashier to provide a coupon to a customer who did not have one at the register? Is it unethical for someone to complete a timesheet recording eight hours of work, when they left 45 minutes early? Select a case study of an ethical dilemma in the workplace. You may use an example from this week’s readings, your professional experience, or a website. Please answer the following questions: 1. What is the ethical dilemma? Describe...
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...Business Ethics and Efficiency RWT1 Table of Contents Executive Summary 3 Subject and Purpose 3 Introduction 5 Discussion 5 Ethics and Economic Efficiency 6 Organization Goodwill and Competitive Advantage 7 Risk Management and Credit Facility 9 Recommendation 9 Conclusion 10 References 12 Executive Summary Due to increased globalization and competition in industry, organizations are facing tough challenges in the keeping their business operations sustainable and ethical so that they continue to grow and develop in a successful manner. When we talk about driving the organization towards success it is not any different from steering a car or vehicle in the right direction towards the required destination. That is why roadmaps and directions are developed and changed constantly so that the organizations and management are able to keep their business current and follow the latest trends and requirements as demanded by the external environmental factors that are constantly changing. It is extremely important that on its way to growth and improvement, the organizational management must look out for any new developments like technological advancement, globalization, new regulations, and laws or policies with regards to their business industry in order to maintain the performance and reputation of the business. On their way towards growth many leaders and management often ignore and forget the importance of business ethics and corporate...
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...213-255_Trevino_08p4.qxd 6/21/06 5:18 PM Page 213 PA R T IV ETHICS AND THE ORGANIZATION 213 213-255_Trevino_08p4.qxd 6/21/06 5:18 PM Page 214 CHAPTER 8 ETHICAL PROBLEMS OF ORGANIZATIONS INTRODUCTION In the third quarter of 2002, the Brookings Institution, a Washington, D.C., think tank, estimated that the corporate scandals that began with the Enron debacle in late 2000 would cost the U.S. economy $35 billion. That is the equivalent of a $10 increase per barrel of oil.1 It is, in a word, staggering. And we may not have seen the end of it. Long before Enron’s collapse, a number of business ethicists and business professionals watched with concern as Wall Street analysts demanded increasingly strong corporate financial performance to support rising corporate stock prices. At the same time, the gargantuan compensation packages (including stock options) of the top executives running these companies became inextricably linked to their companies’ stock prices. In 1990, average CEO pay at major corporations was 107 times the pay of the average worker. By 2004, CEO pay had risen to 431 times the pay of the average employee. (If the pay of average workers in the United States had risen as fast as CEO pay, the lowest paid workers would be earning $23.03 an hour, not $5.15 an hour.)2 It was an “accident” waiting to happen, although everyone was making so much money in the market that no one wanted to admit that something could be fundamentally...
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...BA 2196: Business Communications Syllabus Instructor: Dr. Larry Bailis Email: lbailis@temple.edu Office: Speakman 208K Office Hours: Monday, Wednesday 4:30 – 5:30, or by appointment Course Objectives You will learn useful and relevant business communication skills, including: * how to write clearly and how to effectively edit your own writing * how to target a results-oriented business audience using business documents, websites, and correspondence * how to formulate reasoned oral arguments and enhance your presentations * strategies to enhance critical thinking and analytical skills The Fox School understands that our graduates must meet the highest standards in these skills, and this course will be demanding. Fox BBA Learning Goals Business Communications supports the following Fox Bachelor of Business Administration Learning Goals: 1. Apply critical thinking to business problems a. Use cross-disciplinary knowledge to identify problems and their causes, generate alternative solutions, and arrive at reasoned conclusions. 2. Demonstrate effective oral and written communication a. Formulate reasoned arguments orally. b. Formulate reasoned arguments in written communication. c. Apply team-work and communication skills to present and support conclusions. 3. Understand the ethical, legal, and social responsibilities of individuals and organizations. a. Understand ethical issues. b. Assess the impact of...
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...BUS*2090*03 Team Report Winter 2011 Thursday, March 31, 2011 Johnson & Johnson – Socialization and Culture, and Organizational Structure Mathew Baptista Cassandra Dingli Sophia Jefferson Jessica Mighton Hayley Summers Daniel Vijayakumar SUMMARY Johnson & Johnson (“J&J”), one of the largest, well-known organizations in the world, produces products for consumer health care and for use by medical professionals in care and diagnostics. Some of their most recognizable brands include Tylenol, Neutrogena, Listerine, Band-Aid and Reactine. These, along with their many other brands, are produced in over 60 countries by more than 250 different operating companies that make up the J&J organization. In total, more than 114,000 employees are part of the organization, and they are managed through a system of decentralized management with a wide span of control. J&J faces the unique challenge of trying to create one corporate culture that all parts of their organization believe in and adhere to. One of the strategies used to combat these obstacles is values-based leadership and linking employees and subsidiaries under a common set of values, as outlined in "Our Credo". J&J works extremely hard to uphold their Credo, which was written by Robert Wood Johnson – one of the founders of the organization – in 1943. It is a set of values that J&J vow to work by and which lend to the present culture that is so important in the organization today. J&J also attempts to induce a culture...
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... The company has to create difference way in the competition. GC must have to address to the current issue and find better opportunities that will help grow the company in better direction. However, choosing the right problems that have the most opportunities will help Global communication to stay competitive in the telecommunication industries. The main issue and opportunities in Global communication is their competitors and the stock price dropping. Management does not have better relationship with the Union members, employees, and stakeholders who are the backbone of the company. In this paper the subject is the communication problem facing Global Communication, and will figure the opportunities and issues. With the best alternative and an optimal solution was provided with this issues, Global communication will use the model of making decision and solving problem skill. This paper will also present how changes will be adopted in the company. Global Communication will develop effective plans, and this plan will focus what needs to be changed in the company for better communication. Issue and Opportunity Identification Global Communication is under pressure because of their stock price had been dropped the company is facing challenges from many competitors in the communication...
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