...Case Study Arc Solutions Provides a centrally controlled operator center solution to Heffernan Group s o l u t i o n s The Challenges With an overall emphasis on customer service excellence, communication both internally and with customers has always been a key element to the success of the company. Whilst effective, this solution was not ideal as the company’s main aim was to ensure that all customers were dealt with personally by the operators. Having separate telephone systems serving each site also provided challenges, with the infrastructure being inflexible and a high systems management overhead. It also meant that operators had to be deployed to cope with the incoming traffic of that particular branch office, with no capability to share the load with other offices in busier times. Heffernan therefore decided to move to a single centralized communications platform, serving all sites. They chose Cisco Unified Communications technology as it delivered the power, flexibility and reliability to serve the whole business and its customers, both now and in the future. Whilst this provided an excellent platform for unifying communications across the enterprise, Profile Heffernan Insurance Brokers, formed in 1988, is one of the largest independent insurance brokerage firms in the United States. Heffernan provides comprehensive insurance and financial services products to a wide range of businesses and individuals. Headquartered in Walnut Creek, California, Heffernan has...
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.................................................................................. 3 Purpose of the Consultancy ..................................................................................................................................... 4 Scope ............................................................................................................................................................................ 4 Key Activities and Main Deliverables .................................................................................................................... 4 Evaluation Design and Framework .................................................................................................................................. 5 Study Questions and Methods........................................................................................................................................... 6 Key Informant Interviews and Stakeholder Perception Survey .................................................................................. 7 Focus Group...
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... 111114111E10, 11 I ,1I IEY9 1 1 1,iiiii1mlonl -2- FLUE GAS DESULFURIZATION: COST AND FUNCTIONAL ANALYSIS OF LARGE - SCALE AND PROVEN PLANTS by Jean Tilly Submitted to the Department of Chemical Engineering on May 6, 1983 in partial fullfillment of the requirements for the degree of Master of Science in Technology and Policy ABSTRACT Flue Gas Desulfurization is a method of controlling the emission of sulfurs, which causes the acid rain. The following study is based on 26 utilities which burn coal, have a generating capacity of at least 50 Megawatts (MW) and whose Flue Gas Desulfurization devices have been operating for at least 5 years. An analysis is made of the capital and annual costs of these systems using a comparison of four main processes: lime, limestone, dual alkali and sodium carbonate scrubbing. The functional analysis, based on operability, allows a readjustment of the annual costs and a determination of the main reasons for failure. Finally four detailed case studies are analyzed and show the evolution of cost and operability along the years. Thesis Supervisor: Dr. Dan Golomb Title: Visiting Scientist -3- ACKNOWLEDGEMENT a I would like to express my sincere thanks to Dr. Dan Golomb for his guidance, support and contribution to this thesis. appreciated working with him. I have very much I also want to thank Jane Schneckenburger for the time and care she took in correcting and editing this thesis. Finally, Alice Giubellini...
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...com 2). However, this is not what really happens. The acts often cross the line, and the victims do not complain because they want to join the group (Facts.com 2). Teens often want to outdo one another; each year, teens do something more dangerous then what happened to them while they were the victims (Bowers 1; Bushweller 3). Not only can these acts be dangerous, but they are also an “abuse of power and [a] violation of human dignity” (High School Hazing). If teens can be educated that this hurtful and inhumane act of bullying is forbidden in high school, then they will know that it is not acceptable in college, where hazing becomes the most dangerous. Although high school hazing starts out and seems harmless, it can quickly escalate to being harmful, dangerous, and illegal. Hazing can very quickly turn from a harmless prank into a dangerous situation. In most cases, the victim will still take part because they want to join the group. Take for instance, Casey Culpepper. She wanted to join the volleyball team her first year in high school. All through the summer, the threat of the "initiation" haunted her. One day she and her friends were attacked by seniors after class and smeared with concoctions that included canned dog food, eggs, ketchup, mustard, horse manure and pet...
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...Natural Life Support Processes Issues in Ecology Number 4 Fall 1999 Biodiversity and Ecosystem Functioning: Maintaining Natural Life Support Processes by Shahid Naeem, Chair, F.S. Chapin III, Robert Costanza, Paul R. Ehrlich, Frank B. Golley, David U. Hooper, J.H. Lawton, Robert V. ONeill, Harold A. Mooney, Osvaldo E. Sala, Amy J. Symstad, and David Tilman Critical processes at the ecosystem level influence plant productivity, soil fertility, water quality, atmospheric chemistry, and many other local and global environmental conditions that ultimately affect human welfare. These ecosystem processes are controlled by both the diversity and identity of the plant, animal, and microbial species living within a community. Human modifications to the living community in an ecosystem as well as to the collective biodiversity of the earth can therefore alter ecological functions and life support services that are vital to the well-being of human societies. Substantial changes have already occurred, especially local and global losses of biodiversity. The primary cause has been widespread human transformation of once highly diverse natural ecosystems into relatively species-poor managed ecosystems. Recent studies suggest that such reductions in biodiversity can alter both the magnitude and the stability of ecosystem processes, especially when biodiversity is reduced to the low levels typical of many managed systems. Our review of the available evidence has identified the...
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...The Kellogg Company Optimizes Production, Inventory, and Distribution Gerald Brown gbrown@nps.navy.mil Operations Research Department Naval Postgraduate School Monterey, California 93943 Kellogg Company, P.O. Box 3599 Battle Creek, Michigan 49017–3599 Kellogg Company, P.O. Box 3423 Battle Creek, Michigan 49016–3423 Operations Research Department Naval Postgraduate School Joseph Keegan joe.keegan@kellogg.com Brian Vigus brian.vigus@kellogg.com Kevin Wood kwood@nps.navy.mil For over a decade, the Kellogg Company has used its planning system (KPS), a large-scale, multiperiod linear program, to guide production and distribution decisions for its cereal and convenience foods business. An operational version of KPS, at a weekly level of detail, helps determine where products are produced and how finished products and in-process products are shipped between plants and distribution centers. A tactical version of KPS, at a monthly level of detail, helps to establish plant budgets and make capacity-expansion and consolidation decisions. Operational KPS reduced production, inventory, and distribution costs by an estimated $4.5 million in 1995. Tactical KPS recently guided a consolidation of production capacity with a projected savings of $35 to $40 million per year. T he Kellogg Company has been using a large-scale linear program, the Kellogg Planning System (KPS), for more than a decade to guide its operational (weekly), production, inventory, and distribution decisions...
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...HBR C A S E STUDY For two years, DataClear has had the data analysis market to itself. But now a British upstart is nipping at its heels. Should DataClear continue to focus on its strong domestic prospects or expand overseas to head off the nascent international threat? by Walter Kuemmerle l A/HY AREN'T THEY BITING?" wondered Greg McNally as he laid V V down another perfectly executed cast. He wasfly-fishingin the most beautiful spot he had ever seen, on the Alta in Norwayreputedly the home of Scandinavia's worthiest salmon. And he had plenty of opportunity to admire the view. No fish were getting in the way. What a difference from the luck he'd had a couple of weeks earlier trout fishing at Nelson's Spring Creek in Montana. It seemed like so much more time had passed since the two-day off-site he had called there, designed to be part celebration ofthe past, part planning for the future. Some celebration had definitely been in order. The company, DataClear, was really taking off, fueled by the success of its first software product, ClearCloud. In 1999, itsfirstfull year of operation, DataClear's sales reached $2.2 million. Now, the following September, it was looking like 2000 sales could easily reach $5.3 million. At the all-staff meeting on the Friday before the off-site, Greg had announced the company's success in recruiting two more great 37 JUNE 2001 HBR CASE STUDY • Go Global-or No? executives, bringing the staff to 38.Tm more confident than ever that...
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...HBR C A S E STUDY For two years, DataClear has had the data analysis market to itself. But now a British upstart is nipping at its heels. Should DataClear continue to focus on its strong domestic prospects or expand overseas to head off the nascent international threat? by Walter Kuemmerle l A/HY AREN'T THEY BITING?" wondered Greg McNally as he laid V V down another perfectly executed cast. He wasfly-fishingin the most beautiful spot he had ever seen, on the Alta in Norwayreputedly the home of Scandinavia's worthiest salmon. And he had plenty of opportunity to admire the view. No fish were getting in the way. What a difference from the luck he'd had a couple of weeks earlier trout fishing at Nelson's Spring Creek in Montana. It seemed like so much more time had passed since the two-day off-site he had called there, designed to be part celebration ofthe past, part planning for the future. Some celebration had definitely been in order. The company, DataClear, was really taking off, fueled by the success of its first software product, ClearCloud. In 1999, itsfirstfull year of operation, DataClear's sales reached $2.2 million. Now, the following September, it was looking like 2000 sales could easily reach $5.3 million. At the all-staff meeting on the Friday before the off-site, Greg had announced the company's success in recruiting two more great 37 JUNE 2001 HBR CASE STUDY • Go Global-or No? executives, bringing the staff to 38.Tm more confident than ever that...
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...IntMk-CStud-4.qxd 26/05/2005 14:05 Page 563 section 4 case studies cases 4.1 Wal-Mart’s German Misadventure 4.2 Handl Tyrol: Market Selection and Coverage Decisions of a Medium-sized Austrian Enterprise 4.3 Blair Water Purifiers to India 4.4 A Tale of Two Tipples 4.5 Kellogg’s Indian Experience 4.6 Strategic Alliances in the Global Airline Industry: from Bilateral Agreements to Integrated Networks 4.7 GN Netcom in China 4.8 IKEA: Entering Russia 4.9 The ‘David Beckham’ Brand 563 571 574 583 586 590 594 599 604 case 4.1 Wal-Mart’s German Misadventure I don’t think that Wal-Mart did their homework as well as they should have. Germany is Europe’s most pricesensitive market. Wal-Mart underestimated the competition, the culture, the legislative environment. — Steve Gotham, retail analyst, Verdict Retail Consulting, October 20021 We screwed up in Germany. Our biggest mistake was putting our name up before we had the service and low prices. People were disappointed. — John Menzer, head of Wal-Mart International December 20012 ‘Don’t look now:’ low prices all year round! With thanks to Walmart 563 IntMk-CStud-4.qxd 26/05/2005 14:06 Page 564 section 6 case studies section 4 German blues For the world’s largest retailing company, Wal-Mart, Inc., the German market was proving difficult to crack. By 2003, even after five years of having entered Germany, Wal-Mart was making losses. Though Wal-Mart did not reveal these figures, analysts estimated...
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...Anthropology 6-1-2004 An Integrated Analysis of Pre-Hispanic Mortuary Practices: A Middle Sicán Case Study Izumi Shimada Southern Illinois University Carbondale Ken-ichi Shinoda National Science Museum, Tokyo Julie Farnum Montclair State University Robert Corruccini Southern Illinois University Carbondale Hirokatsu Watanabe Terra Information Engineering Company Follow this and additional works at: http://opensiuc.lib.siu.edu/anthro_pubs © 2004 by The Wenner‐Gren Foundation for Anthropological Research Published in Current Anthropology, Vol. 45, No. 3 ( June 2004) at 10.1086/382249 Recommended Citation Shimada, Izumi; Shinoda, Ken-ichi; Farnum, Julie; Corruccini, Robert; and Watanabe, Hirokatsu, "An Integrated Analysis of PreHispanic Mortuary Practices: A Middle Sicán Case Study" (2004). Publications. Paper 8. http://opensiuc.lib.siu.edu/anthro_pubs/8 This Article is brought to you for free and open access by the Department of Anthropology at OpenSIUC. It has been accepted for inclusion in Publications by an authorized administrator of OpenSIUC. For more information, please contact jnabe@lib.siu.edu. C u r r e n t A n t h r o p o l o g y Volume 45, Number 3, June 2004 2004 by The Wenner-Gren Foundation for Anthropological Research. All rights reserved 0011-3204/2004/4503-0004$3.00 An Integrated Analysis of PreHispanic Mortuary Practices A Middle Sican Case Study1 ´ by Izumi Shimada, Ken-ichi Shinoda, Julie Farnum, Robert Corruccini, and Hirokatsu Watanabe ...
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...allowed masses of people to access the same music —Tied to commercialism – embedded within the commercial music industry —Certain styles of music appeal widely —These styles are industrialized, part of the music industry, large scale —Popular music is constantly changing – reflection of cultural attitudes about popular culture, culture as a national/international project —In ethnomusicology fieldwork focuses include: —Fan-based communities —Technoculture —Local or indie music scenes (Ex: Berger 1999; Fox 2004; Samuels 2004; Fonarow 2006) —Actual artists in popular music often remain elusive —Inaccessible to an ethnomusicologist —Little motivation to participate —Something to consider before picking a topic of study —As a result, very few studies of popular music focus on popular artists today —Different genres (country, rock, heavy metal, pop, rap) have different modes of access between fans and artists —Can be useful to an ethnomusicologist interested in fieldwork —Many sucessful popular music artists are interested in self-promotion, therefore most writing about them takes place in magazines or biographies —Ethnomusicological perspective is underrepresented here – ethnomusicologist write about popular artists, but the artist’s voices are not represented —Contradiction of principles of...
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...High Risk – Low Return: The case against uranium mining in Queensland Australian Conservation Foundation Australian Manufacturing Workers Union Electrical Trades Union Friends of the Earth North Queensland Conservation Council Queensland Conservation Council Queensland Nuclear Free Alliance The Wilderness Society Cover picture: Mine tailings dam failure at Merriespruit, South Africa gold mine. On the day of the failure 50mm of rain fell in 30 minutes, comparable to flooding rain quantities in Qld in recent summers (source: tailings.info) High Risk – Low Return: The case against uranium mining in Queensland 1. Overview 2. Overstated economic potential 3. Environmental Impacts 4. Radiation and Health 5. Uranium and Indigenous Communities 6. Inadequate Regulation 6.1 Unresolved regulatory and operational issues 7. Beyond mining 7.1 Transportation 7.2 The myth of the peaceful atom: Weapons Proliferation 7.3 The myth of clean energy from nuclear power 7.4 A positive way forward for Queensland 8. Conclusions This report was prepared under the joint auspices of the unions and environmental and social justice groups listed on the cover. March 2013. Authors: R. Taubenfeld, D. Sweeney, J. Green High Risk – Low Return: The case against uranium mining in Queensland In October 2012 the LNP government broke its clear commitment not to allow uranium mining in Queensland. This commitment was the position of the LNP at the March 2012 state election and was reaffirmed...
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...Reconnecting to a Forgotten River An Ecological Solution Design Thesis | Aaron Hanson Reconnecting to a Forgotten River A Design Thesis Submitted to the Department of Architecture and Landscape Architecture of North Dakota State University By Aaron Hanson In Partial Fulfillment of the Requirements for the Degree of Bachelors of Landscape Architecture Primary Thesis Advisor Thesis Committee Chair May, 2012 Fargo, North Dakota Ma, 0 2 y2 1 table of contents abstract problem statement statement of intent narrative user/client description major project elements site information project emphasis plan for proceeding previous studio experience theoretical premise research case studies climate data historical context project goals site analysis an ecological solution personal identification reference list 5 6 7 8 9 10 11 - 12 13 14 15 16 - 34 35 - 58 59 - 65 66 - 71 72 73 - 88 89 - 108 109 110 - 111 abstract Waterways are a vital and productive resource to our environment. Rivers provide a variety of amenities and services to communities across the world such as drinking water, food, travel, recreation, wildlife habitat, connection to place, aesthetic appeal, economic development, etc. This thesis project examines the importance of the Mississippi River to its urban community and how riverfront design can function as a unifying element for the city center and its ecosystem. Over half of the world’s future population will be living in urban environments...
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...has existed since the origin of humanity, that is, since the time that human beings started living together on the basis of family unit and or in a community. Co-operation is customary and instinctive solidarity. The first co-operative act of man was when the first human family started gathering food even before agriculture was invented (Mbat, 2000). The more advanced forms of traditional co-operation is demonstrated in saving and lending, joint action, joint possession of land. They did not leave life’s risks and emergence to chances. They developed various patterns of mutual assistance, reduced them to custom, and handed them down as tradition and as a legacy from the past through formal and informal education. 1.2 BACKGROUND TO THE STUDY All over the world, cooperatives are instrumental in social and...
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...their com pensation structures. This focus on external equity enables a ,company to develop compensation structures and programs that are competitive with other companies in appropriate labor markets. Perceptions of equity can also influence a company's abil ity to attract, retain, and motivate its employees. Employee perceptions of equity and inequity are equally important and should be carefully considered when a company sets compensation objectives. Employees who perceive equitable pay treatment may be more motivated to perform better or to sup port a company's goals. Individual employees, however, perceive equity in many different ways. Therefore, it is difficult to specify one definition of equity that is ap plicable to all s i t u a t i o n s . ' In sum, compensation equity poses a conceptual and practical challenge: how to reconcile the company's ability to pay (financial resources), desire to pay (image), and 17 COMPENSATION AND...
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