...GREGG OUELLETTE IFSM 300 UMUC Haircuts Stage 1 UMUC HAIRCUTS STAGE 1 29 JUNE 16 I. INTRODUCTION Myra Morningstar is the owner of the small business, UMUC Haircuts. It is a small shop in the college campus area and Myra is looking to expand her business to meet the needs of customers. In order for her to be successful in her new adventure she will need to consider the needs of her customers, use of technology, and competition with the new local competitor. Barriers to entry in the Hair Care industry are very minimal. When it comes to barbershops and salons, there are a few already in the area with a couple more potentials. High customer volume creates much competition in the market. The only barrier to entry is licensing. Barbershops and salons must have a business license along with a few permits (Barbershop Business Guide, 2014). The fixed costs are minimal and no special products are needed. Loyalty to barbers and hair stylists is moderate and incentives to use a particular provider are almost non-existent. The market is close to saturated and this particular area will soon become highly competitive. Threats of substitutes for UMUC Haircuts are moderate to low. II. FIVE FORCES ANALYSIS FORCE | EXPLANATION(Minimum 2 good sentences) | IMPACT (POSITIVE, NEGATIVE, or NEUTRAL) | AFFECT STRATEGY? (YES/NO) | BUYER POWER | UMUC haircuts is high due to different barber shops and spas choices that the customers have around UMUC haircutsThe buyer power will...
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...UMUC Haircuts Stage 1 Since the opening of UMUC Haircuts in 1995, Myra Morningstar has seen an increase in customers and competition from a variety of competitors. Myra would like to expand her business into the gift shop area next door. To remain competitive, Myra recognizes that she needs to improve her current management practices in combination with better scheduling of her employees and customers and management of her supplies. Myra has hired a System Analyst to help her with determining how she can improve her business. FIVE FORCES ANALYSIS FORCE EXPLANATION (Minimum 2 good sentences) IMPACT (POSITIVE, NEGATIVE, or NEUTRAL) AFFECT STRATEGY? (YES/NO) BUYER POWER Customers buyer power is neutral.. Customer have the option to go to another competitor in the area. Neutral No SUPPLIER POWER Supplier Power is high. Supplies are going up in price. Myra has no means of finding cheaper prices. Myra has no control over suppliers. Negative Yes THREAT OF SUBSTITUTE PRODUCTS OR SERVICES Threat is neutral. Customer can let hair grow or get someone else cut their hair. Neutral No THREAT OF NEW ENTRANTS Several businesses have open and one more will open within a 5 mile radius, Barrier entry is high because Myra has no IS. Negative Yes RIVALRY AMONG EXISTING COMPETITORS Threat of substitute services is high, Myra has no means of contacting customers and has no promotions to offer. Rivalry offering same services as Myra’s business. Negative Yes Strategy...
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...UMUC Haircuts Stage 1 University of Maryland University College 2016 I. Introduction Myra Morningstar the owner of UMUC Haircut’s has been in business since 1995. When Myra opened her salon in 1995 she had very few competitors in the area. Since opening UMUC Haircut Myra has seen a growth in competition from a variety of salons. There is also news that a Hair Cuttery may be opening five miles away from Myra’s salon. With the concern of growing competition in the area, Myra started to evaluate her existing environment and what could be done to help her to remain competitive. To help her to become more competitive and to grow her business Myra has hired a System Analyst. II. Five Forces Analysis FORCE | EXPLANATION(Minimum 2 good sentences) | IMPACT (POSITIVE, NEGATIVE, or NEUTRAL) | AFFECT STRATEGY? (YES/NO) | BUYER POWER | When the business is able to easily meet the needs of the buyer, the cost to serve the buyer is low. Buyers have a strong bargaining position when they have several options to choose from of the same product. Myra’s customers have several salons in the area that offered the same service as her salon. The buyer power has a negative impact on the business. The increase in options for her customers will affect her strategy because she will have to keep her prices low and spend more money on advertising. | Negative | yes | SUPPLIER POWER | Suppliers have a competitive advantage when they offer a product that very few suppliers offer...
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...UMUC Haircuts Stage 1 ISFM 300 Abstract A strategy for competitive advantage and improving a business strategy are fundamental for improving a business overall, as competition, customers’ expectations, technology, type, and quality of products and services are changing in time. This paper is analyzing UMUC Haircuts’ cost leadership strategy and improvement of customer and employee scheduling process, following Porter’s Five Forces Model. UMUC Haircuts Stage 1 I. Introduction The paper is a business environment analysis for UMUC Haircuts, at the request of Mrs. Myra Morningstar. UMUC Haircuts has been in business since 1995, and the news that a Hair Cuttery will open five miles away is concerning for Mrs. Morningstar, as she is trying to find ways to remain competitive in this changing environment. Mrs. Morningstar already selected a strategy for competitive advantage, using a cost leadership strategy. The business process that Mrs. Morningstar stated needs improvement is her customer and employee scheduling. The following pages will provide solid justification for Mrs. Morningstar’s strategy, for competitive advantage and the business process that she selected. Additionally it will help UMUC Haircuts enter the 21st Century standards, and able to survive in this competitive type of business. II. Five Forces Analysis Porter’s five forces analysis is a model that helps any business to understand “how competitive an industry is and to analyze its strengths...
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...this assignment, be sure you: 1. Have completed all previously assigned readings, particularly those assigned in Weeks 3 and 4 of the class. 2. Re-read the “UMUC Haircuts Case Study" and the Stage 1, 2 & 3 assignments, and review the “Walmart Example.” 3. Purpose of this Assignment This assignment gives you the opportunity to apply the concepts of this course to address the selection, planning, development, implementation and on-going management of a technology solution for the UMUC Haircuts business. This assignment specifically addresses the following course outcome to enable you to: * identify and plan IT solutions that meet business objectives Purpose of this Assignment This assignment gives you the opportunity to apply the concepts of this course to address the selection, planning, development, implementation and on-going management of a technology solution for the UMUC Haircuts business. This assignment specifically addresses the following course outcome to enable you to: * identify and plan IT solutions that meet business objectives Review Instructor feedback from previous assignment submissions. Overview of IT Solution and Next Steps for UMUC Haircuts For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra's chosen generic strategy for competitive advantage and the business process that she would like to improve through the application of technology. For your Stage 2 assignment, you identified the...
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...Name: Assignment Due Date: UMUC Haircuts Case Study Annotated Outline of Next Steps (Stage 5) I. Proposed Technology Solution A. Utilize the TouchSuite to manage products B. Utilize Bar scanning of each product to check out and to in-process inventory C. Utilize employee ID’s, to track usage of products by employees D. Utilize TouchSuite notification services to notify management when inventory is below 5 items for a supply. II. Project Management A. Project team 1. Project Manager: UMUC Haircuts Shift Manager 2. Executive Sponsor: Myra Morningstar 3. Project Team Members: UMUC Haircuts Staff\Employees, 4. Supplementary Staff, as and when needed. B. Schedule 1. A detailed Schedule will be established by the Project Manager for TouchSuite implementation, based on planning that will be completed by the development team. 2. The schedule will include all required activities that will lead to project success. 3. It will include the detailed actions required by the steps of the SDLC and identify deliverables and dates that they must be completed. C. Resources 1. Monetary resource has been provided by UMUC Haircuts management. 2. Initial installation of the TouchSuite hardware and software will be installed by TouchSuite staff. 3. Based on the schedule and the tasks required at various times the project team will need augmentation from the UMUC Haircuts Staff for verification proof-of-concept ...
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...Stage 1. Business Analysis UMUC I. Introduction In 1995, Myra Morningstar opened UMUC Haircuts, which was the only barbershop within a 10-mile radius. When she began her business in the strip mall by campus, she started with one barbers chair. UMUC Haircuts currently has three barbers chairs, three hair styling chairs, and a shampoo station. In order to continue to grow her store, Myra needs to get ahold of scheduling, supplies, customer info, and marketing. She currently is not using any kind of technology but is willing to start using it if it can be proven to be helpful for her business. II. Five Forces Analysis FORCE EXPLANATION (Minimum 2 good sentences) IMPACT (POSITIVE, NEGATIVE, or NEUTRAL) AFFECT STRATEGY? (YES/NO) BUYER POWER UMUC customers have a low switching cost, because they have options where they can get the same service, at relatively the same costs. This is an area that Myra needs to concentrate on to be sure to keep her clients. Negative Yes SUPPLIER POWER Supplier Power seems to be a low threat. This industry has many suppliers available so if the cost of supplies are rising it is time to seek out a new supplier who offers more competitive rates.. Positive yes THREAT OF SUBSTITUTE PRODUCTS OR SERVICES The threat of substitutes is strong. Customers can switch to other haircut chains, or home run services. Negative yes THREAT OF NEW ENTRANTS Other business are opening in the area, which makes this...
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...UMUC Haircuts Case Study In 1995, UMUC Haircuts was opened by Myra Morningstar in a strip mall near the College campus. UMUC Haircuts started as a barbershop with one chair. Over the years, Myra has expanded her business to include hair styling for both men and women. Her business has grown to three barber chairs, three hair styling stations, and a shampoo station. In response to her customers’ requests, Myra would like to further expand her business by adding two stations for manicures. The small gift shop next door to her has recently come up for sale, and she is thinking about acquiring that area for manicures. When UMUC Haircuts first opened, it was the only barbershop within a ten-mile radius. It was one of the first businesses to open in the strip mall where it is located, and the number of customers has increased each year. Over the years a couple of other barbershops have opened around the area, and there is news that a Hair Cuttery (offering men’s and women’s haircuts and styling only) will open about 5 miles away. In the shopping center across the street, an expensive spa has now opened where hair styling is offered along with manicures. Just around the corner from UMUC Haircuts is a home with a sign offering manicures. While UMUC Haircuts continues to grow and profits are increasing, Myra is sure that she could improve her operation in the areas of scheduling, supply ordering, inventory management, collecting customer information, and marketing. Customer...
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...STAGE 1, UMUC HAIRCUTS CASE STUDY Professor Diana Hill University of Maryland, University College I. Introduction Myra Morningstar has been operating her expansive business, UMUC Haircuts, for nearly two decades. The business started as a barbershop, but grew into a full-scale hair salon. Recently, there has been a request for UMUC Haircuts to provide additional services from loyal customers, while businesses that could threaten Myra’s shop have been popping up in the local area. As a Systems Analyst, a look will be taken to determine how Myra can improve her business, improve business processes and allow UMUC Haircuts to maintain a competitive advantage over local rivalries. II. Five Forces Analysis a. Buyer Power i. The power that a customer and buyer has is high because without customers there is no business. It is strong when the customer has many options for services they are looking to receive. When the buyer power is low, the customer doesn’t have many option s and will pay what the current price is for the product. Right now buyer power is medium for UMUC haircuts since there is beginning to be competition in the area. With new competition opening up in the area, this could affect the competitive advantage in buyer’s power for UMUC Haircuts. If not addressed, it can have a negative impact on UMUC Haircuts and should affect Myra’s Cost Leadership strategy. b. Supplier Power ii. This is an extremely important aspect of the...
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...you: 1. Have completed all previously assigned readings, particularly those assigned in Weeks 3 and 4 of the class. 2. Re-read the “UMUC Haircuts Case Study" and the Stage 1 & 2 assignments, and review the “Walmart Example.” 3. Review Instructor feedback from previous assignment submissions. Purpose of this Assignment This assignment gives you the opportunity to apply your knowledge of the course concepts to develop IT requirements for a technology solution. This assignment specifically addresses the following course outcomes to enable you to: * analyze internal and external business processes to identify information systems requirements * identify and plan IT solutions that meet business objectives Purpose of this Assignment This assignment gives you the opportunity to apply your knowledge of the course concepts to develop IT requirements for a technology solution. This assignment specifically addresses the following course outcomes to enable you to: * analyze internal and external business processes to identify information systems requirements * identify and plan IT solutions that meet business objectives Overview of IT Requirements for a System to Improve the Process at UMUC Haircuts For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra's chosen strategy for competitive advantage and the business process that she would like to improve through the application of technology. For your Stage 2 assignment...
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...ISFM 300 Case Study, Stage 1 Business Environment Analysis Click Link Below To Buy: http://hwaid.com/shop/isfm-300-case-study-stage-1-business-environment-analysis/ Before you begin this assignment, be sure you have read the “UMUC Haircuts Case Study” and be sure to take a look at the “Walmart Example.” Overview of Business Environment Analysis for UMUC Haircuts UMUC Haircuts has been in business since 1995 and has seen an increase in competition from a variety of competitors, as described in the Case Study. With the news that a Hair Cuttery is likely to open only five miles away, Myra, the owner of UMUC Haircuts, is concerned and has begun analyzing her situation and what could be done to remain competitive in this changing environment. She has recognized that scheduling her employees and her customers is causing her problems, and she thinks she should focus on that first, as it is fundamental to her business. Myra also believes that there must be a technology solution that could help her run her salon, but she has no idea where to start. You are a Systems Analyst, and Myra has asked you to help her with determining how she can improve her business. Myra has requested, specifically, that youverify and provide added support to her own analysis that has resulted in the identification of a Strategy for Competitive Advantage and a Business Process for Improvement. This will be the basis for defining business and systems requirements for an IT solution.This Strategy...
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...Before you begin this assignment, be sure you: 1. Have completed all previously assigned readings, particularly those assigned in Week 2. 2. Re-read the “MUC HUaircuts Case Study" and the Stage 1 assignment, and review the “Walmart Example,” beginning with "Background for Stage 2" on page 3. 3. Review Instructor feedback from the Stage 1 assignment. 4. Carefully review the Example shown following the Assignment instructions below. Overview of Business Process Analysis and Functional Requirements for UMUC Haircuts For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra's chosen strategy for competitive advantage and the business process that she would like to improve through the application of technology. In the Stage 2 assignment, you will identify the inputs, processing, and outputs of Myra's selected business process. Those inputs, processing, and outputs form the functional (business) requirements for an IT system to improve the process. The first step in identifying the functional or business requirements for an information system is to develop the high level requirements that establish the scope of the system. Myra has selected the Customer and Employee Scheduling Process for improvement using an IT solution, and together you have identified the following high level requirements. The system must: • Allow employees to enter their availability and desired days/times to work • Allow Myra to review the employee...
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...Raymond Vernet 3/1/2014 Case Study Stage 5: UMUC Haircuts * Ms. Morningstar and her establishment are on the road to better. In my previous case studies, I proposed the implementation of two systems that would drastically change the work flow of UMUC haircuts for the better. The two systems I proposed were Setser which will be used for making appointments and Shift Planner which will be used for making the schedules for the employees. Basically what is needed is a computer , Smartphone or tablet so that it can be used. Both systems can be used with cloud computing so that both can be accessed for anywhere with Wi-Fi. Project Management Important that the supervision always keeps an eye on all schedules to make sure that all appointments are made correctly. All finances should be run through Ms. Morningstar at the end of the day for confirmations System Development Life Cycle Finding out what the problem area lies is the first step When analyzing the problem next step is to then find the solution, which here is scheduling and appointment making The two systems must be chosen by a series of comparisons. Which of the systems can do they work smoothly and efficiently from wherever (cloud computing) The next step is to train the people who will use the system so that they can use the systems efficiently. Next step is to implement the systems and document the increase in sales. Change Management When the systems are implemented into UMUC Haircuts, it is best to keep...
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...Case Study Stage 4: IT Solution and Next Steps By Deepak Jacobi University of Maryland University College ISFM-300 3710 I. INTRODUCTION UMUC Haircuts has asked for a technical analysis to be conducted on the business processes being used and how it can be improved via technical solutions. The requested business process to be examined and improved is customer and employee scheduling. UMUC Haircuts has chosen the Cost Leadership Strategy for Competitive Advantage. In the following paragraphs, a proposed solution will be discussed as well as the specifications, requirements, and use of the solution. II. PROPOSED IT SOLUTION The best solution for UMUC Haircuts to help manage customer and employee scheduling is Customer Appointment Manager by Atlas Business Solutions. Customer Appointment Manager is a system which allows a user to input and edit dates, times, and availabilities of employees in the salon. The user interface is easy to follow and understand, as well as, helpful to an individual whom has never used such software. This system is superior to other similar systems because in terms of IT requirements this system meets necessary needs. Customer Appointment Manager meets usability requirements in that it is easy to use for employees, scheduling of customer appointments can be done in a matter of seconds, and employee scheduling is quicker and easier. This system can handle high volume of usage, in the event of needed changes this system is extensible, and helps...
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...Jawanda Brown Fall 2015 IFSM 300 UMUC Haircuts- Stage 2 Generic Strategy for Competitive Advantage: Cost Leadership Business Process to Be Improved: Customer and Employee Scheduling Table of Functional (Business) RequirementsSteps in the Appointment Process | Process Step | Input Information/data item(s) entered into the system as part of this step | ProcessProcessing or action the system must perform for this step | OutputInformation/data item(s)/record created, or displayed, or printed out for the user in this step | 1 | Customer information- Last name and phone number. | Search database for data entered, and locate customer record. | Customer record displayed on screen. | 2 | Customer information- Last name and phone number. | Search database for data entered. | Display “Customer not found.” “Create new record?” | 3 | Service(s) requested. | Locate service(s), calculate cost and time needed for the service or services. | Display cost of service(s) and length of appointment time. | 4 | Stylist name. Customer requested dates and times. | Checks stylist schedule and availability. | Days and times that stylist is available to perform requested service. | 5 | Customer name, phone number, service to be provided. | Record customer information in stylist’s appointment/schedule. | Display of appointment confirmation. | 6 | Customer name, stylist name, service provided. | Calculate cost. Totals bill. Prepares to receive payment. | Customer payment screen...
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