...|OCR Level 3 Cambridge Technical in Health and Social Care | |Unit 1 Developing effective communication in Health and Social Care | |Unit Recording Sheet | |Please read the instructions printed at the end of this form. One of these sheets, fully completed, should be attached to the assessed work of each candidate. | |Unit Title | Developing effective communication in Health and Social Care |Unit Code |R/600|Year |2 |0 |1 | | | | |/8939| | | | | |Candidate Name | |Candidate Number | | | | | |Assessment Criteria ...
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...Level of influence that each stakeholders exert on the business Within a business there are different people that can influence the way your business is run. These individuals are known as stakeholders and they all have different amount of influence as they all have different amounts of power. The type of stakeholders have already been discusses in my other pieces of work along with how they operate. Employees Employees are a very important stakeholder within Mercedes Benz as they have 270000 employees that are working around the world. As Mercedes Benz are a very large organisation this means that they have many different types of employees that work for them. All these employees have a part in the business but they do not share the same amount of influential power to change the direction of the business. This is because some employees are directly involved in the decision making for the products and some are just obliged to follow the orders. In order for Mercedes Benz to keep their employees working at an optimum level they must make sure that their employees are happy within their place of work and this is done by the human resources department within Mercedes Benz. If the human resources team within Mercedes Benz is not happy this could cause serious problems as motivation plays a big key in the way Mercedes Benz operates and if the HR team isn’t happy they can stop this motivation giving them some degree on influence over the business. Some employees such as the...
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...D1 I feel in the school, the methods that have been put in place to try and overcome the barriers of communication are rather effective. The school have used various methods to overcome hearing impairment, such as in planners they have put the BSL alphabet so the people can be aware of the language and understand why hearing impaired people use all the hand gestures, also its so the children can learn the BSL alphabet in their own accord. In the school there is also a hearing impairment unit for people with a hearing impairment to go to get extra support and be able to socialise with each other, other students can also volunteer to help out to understand it more. Students who have a hearing impairment are put into some lessons with other children who don’t have a hearing impairment, they have a teacher who can sign with them for extra support. This gives them a chance to socialise with other students and this knocks the barrier down and helps students understand hearing impairment more. The school haven’t dealt with sight impairments very well at all, as only this year ramps have been put in place, to help with wheel chair access as well. Also there is no unit for students to go to for support, which can cause students to then feel isolated. Also there is nothing around the school to let other students know how to deal with situations and that will cause a communication failure. The culture barrier in Llantarnam School is addressed quite well by making R.S a compulsory subject...
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...Interpersonal skills Verbal Exchanges: Sign language, lip reading This is the most part if you’re working in a team by talking to your team members you can communicate about the task and learn the way the other people think in your team, lip reading and sign language can be also used for people who have trouble hearing although sign language requires an understanding of how to do sign language from both the people which is less likely for that to be an effective way of communicating Although it is a good way to communicate, there is a danger of people going off topic and not focusing on the task at hand when they are talking to others in their group. Written messages can be used instead, which allows the team to write out their ideas in a clear and concise way, without veering off topic. Using Body languages Nonverbal exchanges The most common form of it would be body language in some cases it is very useful and informative body language describes how a person moves and acts when there addressing themselves to someone by looking at the body language you can see the types of attitudes to the people in your group which allows you to change topic when they start to become bored, which will increase the level of information that is passed through the group. This can be bad as well if the person in the group is showing negative body language such as crossing their arms as it will make the rest of team less likely to want to speak to them. Using body languages can also be observed...
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...For this task I will be ranking the stakeholders for Tesco in order of influence. I will also give reasons to explain why I believe the stakeholders at the top of my list are more important than the ones on the bottom. Stakeholders have a variety of different influences on how a business is run. And they can all play a part in the success of a business in one way or another. 1- Customers- The stakeholder that I believe has the most influence on Tesco and its success is the customers, the reason for this is that the customers are the ones who buy the products that Tesco sell. Therefore if Tesco did not have any customers then their business would not work as they will have no one buying their goods. 2- Employees- The stakeholder I would put in second would be the employees, as they also play a big influence in the success of a business. This is because they carry out day to day jobs within Tesco, such as stacking shelves and making sure everything is suited to the customers’ needs. Employees also play a big impact on Tesco’s aims as without employees they would not be able to operate. Therefore it is important that Tesco take care of their internal stakeholders, as if there internal stakeholders are happy they can then tell their friend/family about the company. 3- Shareholders Shareholders have a direct influence on an organisations aims and objectives. This is because shareholders want the business to increase the profits or the growth as it means that...
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...D1 – Evaluate the effects of a selected business changing its ownership status My chosen business for D1 is Pandora Jewellery. I have chosen this business because they are currently a publicly traded company so if they were to turn into a private limited company a lot of things would change in and around the business. An advantage of Pandora Jewellery getting new ownership by turning into a private limited company is that more stores will open globally meaning more merchandise will be sold. The more merchandise that is sold then the more income the business will be receiving. Also the fact that more stores will open globally makes the businesses popularity grow at a very high rate. Another advantage that Pandora would receive is they were to change to a private limited company is that no one would be able to put shares into the business so all income received will go to Pandora and the workers. This is an advantage because Pandora being a publicly traded company means that people are able to put shares into the business meaning they get a fraction of the income that Pandora receive resulting in Pandora losing out on a bit of money. A disadvantage of Pandora Jewellery getting new ownership by turning into a private limited company is that it has restricted capital raising. This means that for Private Limited Companies, there is a much less income of capital because the sale of shares is very low compared to what it could be if they were a publicly traded...
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...D1: Evaluate the effectiveness of the use of techniques used in marketing products in one organisation. In every business there are several different ways they can become successful for example: they can produce aims and objectives which helps them to plan for what they want to accomplish in the future. This will mean that they’ll know in which areas they need to grow and in which direction they want to move, and furthermore it will help them achieve their target goal. Toyota is doing just this, creating aims and objectives and through these they have achieved the top place in the market becoming market leaders, being far ahead of their competition. Since their start Toyota have created a name for themselves, a name of offering the best quality cars with the most economical price tags and widest variety of product. Because of these virtues coupled with Toyotas amazing customer service, customers choose them over their rivals, furthermore Toyota have created many pioneering ideas, that many of their competition haven’t yet produced e.g. their hybrid cars. Due to the huge amount of customers they receive they incur huge profits, in April till June 2014 ‘Toyota Motor Corp’ announced that there net income had risen to 5.7 billion dollars as sales took a sharp incline in the US, which has eclipsed the previously largest market which was Japan. This infers just how high quality their merchandise is, as customers return and as profits have risen over the last year and a half by approximately...
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...THE CHANGING TIMES | Asda has been dealing with a lot of stakeholders. How has Asda changed to satisfy their stakeholders? | The economic climate and how it has changed over the years. The influence of this climate on Asda. The effect different stakeholders have had on Asda and how they fulfilled their influences. Are the stakeholders satisfied? | 28-11-2013 28-11-2013 ARE YOU SATISFIED WITH ASDA? ARE YOU SATISFIED WITH ASDA? / ASDA HISTORY ASDA HISTORY * ASDA Group Ltd. operates as one of the largest food retailers in the United Kingdom. The company's stores sell a wide variety of merchandise including food and apparel, along with housewares, music, videos, and books. ASDA has approximately 259 stores in its arsenal--each averaging nearly 42,000 square feet with some as large as 100,000 square feet. * In 1958 two brothers, Peter and Fred Asquith, opened a supermarket and within five years they had a chain of self-service supermarkets that proved hugely popular. They offered “Permanent Reductions” and 8pm opening on Fridays. The Asquiths worked 18-hour days to meet demand but, despite their success, the brothers needed more financial backing to expand. In 1965 Associated Dairies and Asquiths did a deal to merge and create Asda Stores Ltd – the name being a marriage of the two parties: Asquith +Dairies. The new company bought the GEM chain in 1965, re-launching...
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...2013 - 2014 [pic] [pic] |Activity Booklet – Assignment 1 | Student: Jordan Stephens | [pic] [pic] [pic] [pic] LO1.1 - Know the different levels of government in the UK P1 - Describe the following bodies involved in governance. Levels of government and their responsibilities: ▪ European Parliament, The European Parliament handles decisions, which would affect the countries, which are members of the EU; these issues include the environment, equal opportunities, transport, consumer rights, movement of the workers and goods, etc. Currently there are 72 members of the UK that get directly elected to become part of the European Parliament and their decisions on the issues that come up within the EU will affect all the 27 members states that are part of the EU if the decision is passed by the EU. Some of these decisions also affect issues involving the public services of the member states of the EU, which could cause a lot of problems if they make a wrong decision since they would have a large uproar on their hands. ▪ Central government, The central government is the main layer of government that operates across the whole of the country; the central government is always located in the centre of the country in that country’s capital city and it handles very specific responsibilities that no other group or government can carry out. Some of these responsibilities...
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...Task 1 : (LO1: 1.1, 1.2,1.3, M1 and D1) interim deadline (6 th October 2014) (Formative Assessment in Week 3) To create dynamic and static web pages scripting languages are used. Identify types of Scripting languages with examples. Which languages would you prefer for creating your Online store? Critically evaluate the functions and advantages of web applications. (200 Words) Scripting Languages: A high-level programming language that is interpreted by another program at runtime rather than compiled by the computer's processor as other programming languages (such as C and C++) are called scripting languages. These can be embedded within HTML, commonly are used to add functionality to a Web page, such as different menu styles, graphic displays or dynamic content. Type of Scripting Languages: There are two types of scripting languages, which are: I. Client Side Scripting II. Server...
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...A stakeholder is someone in a business who has an internet in the decision making that business make are stakeholders. Customers: Tesco wants customers to have good quality products. Most customers know about which products are best. For example customers want their products to be really high quality before they buy the product. The regular customers for Tesco’s may get a discount price on the product because they are registered to receive offers however great Ormond street is grateful to customers because their customers provides money and they help the hospitals needs and wants. This is how customers and we would like to see the businesses improve. Supplier: both businesses either have stock delivered or receive stock in order for their businesses to run. Great Ormond Street needs supplies of medicines and equipment in order for their operation and work to go well. However Tesco’s need supplies for products to serve to their customers. Owners: an owner can keep a close eye on how the business is running. The owners are important stakeholders for great Ormond Street and Tesco because they spend a lot of time setting up the business. The owners of the business take risks and they want to see their business be a success. Great Ormond Street has no owner however Tesco has an owner his name is jack Cohen. Local and national communities: the community may worry about the business activities. A social cost may be caused by pollution from a local factory or a national social...
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...2eqwdas nv,cx dv d f d d s s s d f Court of Appeal The Court of Appeal, which sits in London at the Royal Courts of Justice, consists of two divisions: The Civil Division, which hears appeals from: * The three divisions of the High Court (Chancery, Queen's Bench and Family Division) * From the County Courts across England and Wales, * From certain Tribunals such as the Employment Appeal Tribunal, the Immigration Appeal Tribunal, the Lands Tribunal and the Social Security Commissioners. The Criminal Division, which hears appeals from the Crown Court. The Court of Appeal is the highest court within the Senior Courts, which also includes the High Court and Crown Court. The Court of Appeal normally sits in up to 12 courts in the Royal Courts of Justice. Updated: Monday, 14 October 2013 Court of Appeal The Court of Appeal, which sits in London at the Royal Courts of Justice, consists of two divisions: The Civil Division, which hears appeals from: * The three divisions of the High Court (Chancery, Queen's Bench and Family Division) * From the County Courts across England and Wales, * From certain Tribunals such as the Employment Appeal Tribunal, the Immigration Appeal Tribunal, the Lands Tribunal and the Social Security Commissioners. The Criminal Division, which hears appeals from the Crown Court. The Court of Appeal is the highest court within the Senior Courts, which also includes the High Court and Crown Court. The Court of Appeal normally...
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...Stakeholder rank of importance | Business | | Costa coffee | The dogs trust | 1st | Customers – customers are the people who buy products/services from a business. Customers are interested in the business because they are the ones who use the products/service which it provides. I think the customers are the most important stakeholders for costa as without the customers they would make no money and the business would shut down. Therefore costa has to keep regular customers happy at all times so they return and also try to bring in new customers or there is no point in the business existing. | Customers – customers are the people who buy products/services from a business. customers are affected by the business as they are the ones who are helped by the charity, and the reason the charity started up. I put this group first as if the group didn’t exist neither would the company as a company revolves around its customers and if there were no customers to use the service there would be no business. | 2nd | Owners – owners are stakeholders because it is their business which they have invested money and time into so they want it to be successful and make a large profit. They are important because they are the ones who set up and invested the most money into the business. They would probably have the highest level of interest in the business as they want it to make as much profit as possible because the more money the business makes the more money they will earn. | Local community...
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...P1 – Explain the effects of changes in the economic environment on a selected business. D1 – Evaluate the impact of changes in the economic environment on a selected business In this part of the assignment I am going to be researching the economic factors of Barclays as a business. The Business cycle All of these factors have an enormous impact on my selected business (Barclays) as the economy goes from growth and decline. As well as many others, Barclays is majorly affected as it is in the financial industry. These different factors appear throughout what is called the ‘Business Cycle’. The cycle shows the fluctuation of the activity within the economy over a period of time and consists of 4 main stages; as well as many others, Barclays as a business is majorly affected as it operates in the financial industry. These different factors appear throughout what is called the ‘Business Cycle’ and also known as the ‘Economic Cycle.’ The cycle shows the fluctuation of the activity within the economy over a period of time and consists of 4 main stages; Growth, slowdown, Recession and Recovery as shown below: Supply and demand and GDP (gross domestic product) 'Gross Domestic Product - GDP' the monetary value of all the finished goods and services produced within a country's borders in a specific time period, though GDP is usually calculated on an annual basis. Forces of demand and supply interact to create a market place. This is for many different reasons, for example: Factors...
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...Business Ownership P1 Organisation 1 – NHS The NHS is a national public sector health service maintained and paid for by the UK. The NHS was founded in 1948 in an attempt by the then heath secretary, Aneurin Bevan, to bring good healthcare to all. It was founded to provide affordable healthcare to the citizens of the UK who need it. Today the NHS has a very good reputation as it continues to provide good healthcare to those in need, they currently employ over 1.6 million government people to achieve this endeavour. The NHS is a national business as it only operates in the UK and only provides its services to those living in the UK. It only operates in the tertiary sector as they provide a service for the public but do not manufacture, sell or harvest raw materials. Because it is a public business it doesn’t make a profit instead it uses it’s funding to help with the financial burden of medical procedures. There are down sides to this for example the NHS don’t always have the most up to date equipment. Because the service is maintained and paid for by the government they are the ones that will be held liable for any problems with the way the NHS runs or if it overspends. The NHS is limited by their annual budget for the year 2015 their budget was £115 Billion. Organisation 2 - Starbucks Starbucks Coffee is a privately owned American global coffee company and coffeehouse chain. Public limited companies become a legal entity whose assets and liability are separate from their...
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