Unit 18
There are many things that people can do to contribute to providing a positive experience for users of health care services. The health care professional I will talk about and talk about how they can contribute to providing a positive experience is a health care worker.
There are many things that a health care worker can do to provide a positive experience for the service user including;
Respect the privacy of a service user: this could involve pulling the curtain around the individual whilst they are getting changed or putting a towel on them if/when they are having a bed bath. This will help the service user to feel that they have been respected and valued by the service provider.
Be confidential: if the service provider is confidential and does not share information about the service user with others (who do not need to know) the service user will feel more positive and will feel safe with the service user, feeling like they can open up and do not have to keep secrets from them.
Be Polite: if the service provider is polite then it shows the service user that they are respected, and that they service provider sees the service user as an equal and does not patronise them. It will help the service user feel comfortable and enjoy spending time with the service provider.
Have a good work ethic: the service provider needs to have a good worth ethic because is they were lazy and didn’t get any work done throughout the day then the service user would not be getting the care and support at the level that they are entitled too.
Have the ability to stay calm: the service user needs to be able to stay calm, in stressful situations and also just in regular situations. This is very important because this will help the service user to not feel worried in certain situations, it will also reassure them that the service provider knows that they are doing, and