Unit 2 Assignment 1
Job Description for Customer Service Assistant at Thorpe Park.
I work as a Business Advisor for Business Link in the South East. Business Link provides advice and support to people who are thinking about starting a business, or to those who run an existing business and need advice on how to deal with a business issue or how to make the business grow.
a.

b. Here is a print screen from the Thorpe Park jobs website.
The job involves excellent customer service in all areas of Thorpe Park; this is the main duties of Thorpe Park. Guest satisfaction is essential because if the guest has a disappointing time they will complain and it will affect all merlin attractions which will reduce profit.
c. In an application form they ask for certain information
PERSONAL INFORMATION 1. Personal Details
Human Resources ask for personal details such as Full name and Title, Address, Telephone, Postcode, DOB, etc. This is so they contact you if needed; they’ll also need to know how far you live from the actual work place. They’ll also need to know your Date of Birth to make sure you are old enough to work in the job. 2. General
Human Resources ask for Skills for life, the basic skills are GCSE English Language, Maths. This is because you need these skills for communication, reading, writing, and working out simple sums and equations during the work ethic. 3. References
Human Resources ask for two references so they know what your previous skills are, whether it is at a job or school. This helps the recruiters to discuss whether the job role is right for the person and whether they are a reliable and good worker. 4. Previous Employment
Human Resources ask for employment history for records to show your experience and so they can contact the employer and see how well you worked in previous jobs. 5. Criminal Convictions
Human Resources