You should make time to listen to others and give them your full attention, particularly when someone is asking for help or confiding in you. Making a conscious effort to get to know people, their likes, dislikes, beliefs and values, will help build relationships. You must show respect for others and be considerate, value everyone’s opinion and point of view, even when they are not the same as your own. Acknowledge different religious beliefs and values and make an effort to learn about them. Making sure to remember names and the way in which people prefer to be addressed will show that you are interested and will make people feel valued and respected as individuals.
When communication is received via letter or email, even if you can’t answer it straight away, you should always acknowledge it and respond as soon as you are able to so the sender doesn’t feel ignored. It is important when communicating, whether it is written, verbal or otherwise, to be clear on any key points to avoid misunderstandings and possible upset or confusion.

Question 3
Explain how:
• Social background
• Professional background
• Cultural background affect relationships and the way people communicate.

We need to be able to adapt the way we communicate and behave in certain situations so as not …show more content…
Some people may find it difficult to approach you and may have different preferred methods of communication such as letters/emails. People from different religious backgrounds may have very different ways of communicating, in these circumstances it would be best to let them lead and adapt to suit their needs. In professional situations, such as meetings, you should behave in a professional manner, even if you know the person/people well enough that you have a more relaxed relationship outside of the meeting, to make sure lines don’t become