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Unit 2 Research Paper 1: Experiment

By: Freddy Prince Dijor ITT-GS1140 Summer Quarter

Mr. Edmundo Zevallos Ezevallos@itt-tech.edu

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Unit 2 Research Paper 1: Experiment The problem I would like to solve is one that every American driver has experienced. The problem is: how to waste less time waiting at the DMV? There are many possible solutions, but the one I choose to test is: by making all DMV services available online, with only a limited number of physical DMV locations and services available. Modern technology maximizes operations while reducing associated costs. (Hanington, 2012, p.43). The first step in order to test if this solution is appropriate is to look at cost viability. How cost efficient and practical will it be to conduct operations entirely online? Some costs, such as staffing and building utilities will go down, but other costs like web developers and advanced software will occur. I think the data will be in favor of online business. According to the Financial Planning Info Guide, service usage and profitability is higher for online businesses, while the costs for content and production, distribution and service is lower for online businesses than traditional ones (2013). Another step is to test if going completely online is an appropriate solution is to look at the market for it. Surveys and interviews can determine how many DMV patrons are internet savvy, or if the majority of DMV patrons have a preference for online or in-person service. Also, we would need to monitor trends and patterns in services. If going online increases DMV services delivered instead of decreasing them, the solution is appropriate. Finally, one last major step would be to determine the logistics of the operation, and find out if any problems arise. What will be the procedure for testing for a driver's license? What types of I.D. would drivers need to

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