P2 describe the main employability, personal and communication skills required when applying for a specific job role

Costa, barista.
Employability skills:
Suitable qualifications; the suitable qualifications for the job role at Costa are basic qualifications. The candidate is required at least a C in English and maths. The job role is not to academically demanding as all training would be given at the job premises. The candidate must have simple ICT skills to work the till and also a suitable range of customer service skills, so they can portray Costas’ image. Obviously the correct qualification for being a barista is required.
Experience in similar role; experience can give you an edge over other candidates applying for this job. This is because there would be less training needed as you already know the companies procedures. The company will not have to fund the full training that a candidate without experience would need. The requirement of having experience is not vital. This is because Costa will supply all training.
Knowledge of products/services; the knowledge of the coffee and knowledge of the store will benefit you over somebody who doesn’t know anything about the store. This is because you could understand customers easier and give them better service. For example; one of the products sold in the store could be known to the public differently to what it is actually called. Because you have the knowledge off this, if the customer asks for the product you know exactly what they want.
Experience of specific industry; it helps to have this experience as it helps you understand the backroom running of the business and you can estimate the managers’ expectations and aspirations.
Effectiveness in meeting personal and team/departmental targets; It is vital to be effective at meeting targets, because at the end of the day that is what you are expected to