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Unit 304 Health And Social Care

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keep all conversations confidential. Make sure that the individual is kept up to date at Unit 304 – Principles for implementing duty of care in health, social care or children’s and young people’s settings.

1- Understand how duty of care contribute to safe practice
1.1
Having a duty of care in the care sector means that practitioners take on legal responsibilities to safeguard the welfare and wellbeing of adults in the care sector. This includes ensuring you are looking for potential hazards, paying appropriate attention, preventing mistakes or accidents and making wise choices about steps that are being undertaken in a role. This can include carrying out checks before carrying out any work such as a risk assessment. You also need to be aware of the decisions you make do not jeopardise or harm anyone that you care for. In my role we are given sufficient training to prevent any mistakes happen. A senior member of staff also …show more content…
You need to gather as much information from the individual as possible. Always give the individual time and respect while making their complaint and ensure you are taking in all the details. Confidentiality is essential during a complaints procedure and you must ensure you respect this. Keep the complaint only between people who need to know. When you are listening to the complaint make sure that you always write everything down that has been said by the individual and keep all information together. Do not include own opinions when writing down the complaint and make sure you write it word for word with what the individual is saying and do not change anything. To make sure the complaint is dealt with properly you will need to pass it on the line manager. Ensure that the individual has access to the complaints policy that your organization has in place and always keep the individual up to date with everything that is to follow with the

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