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Unit 4 Health And Social Care Level 3 Communication Analysis

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In a care setting, communication is key. Residents communicate every aspect of their lives with care assistants and it is our responsibility to listen, understand and carry out their needs and preferences in a manner that is beneficial and respectful of their wishes. For example, for a particular resident that needs assistance with bathing and grooming, effective communication allows the care worker to listen, understand and respect the preferences explained to them with regards to how the resident prefers the task to be carried out. It is important to speak in clear and concise sentences to enable the resident to respond well and feel comfortable with the care they are receiving.
A communication breakdown occurs when effective communication

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