What Communication Skills are required?
Formal or Informal
Not all business communication is formal. Official correspondences, such as letters to customers, or business reports, use a formal structure and professional language.
However, a lot of communication within an organisation is informal. Impromptu conversations between colleagues, most emails, text messages and instant messaging are often informal. Informal communication does not follow a prescribed structure, and may not be recorded (for example, minutes may not be produced for some informal meetings).
Verbal or Non – verbal
Communication in any context can be verbal, non-verbal or a mixture of both.
Verbal
Verbal communication is communication that involves the voice. The most obvious method of this is the telephone, where only the voice is used, but this category also includes presentations, meetings, video conferencing and so on

Non – verbal
Non - verbal communication relates to anything that communicates without, or in addition to, verbal communication. This might be paper-based, such as letters, memos or business reports, or screen-based, such as presentation slides or emails.
Non - verbal communication also consists of a complete package of expressions, hand and eye movements, and postures and so on, which should be interpreted along with speech. All forms of interpersonal communication that are not expressed verbally are called non - verbal communications.

These include * Body movements * Posture * Eye contact * Paralanguage (such as tone, hesitations, gestures) * Closeness or personal space * Facial expressions * Physiological (body) changes.
When we communicate, non - verbal cues can have greater impact on the listener than the spoken word.
Guidelines for Improving Communication Skills * Present information in a way that the meaning can be clearly