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Unit 5 Case Management Case Assignment

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Case emails are emails that sent automatically when a case is saved and meets the criteria in the case assignment rules. Users are not able to edit the case emails prior to the email generated to a contact (student). Case emails have recipient, subject, and body already determined by the Service Center. Case emails sent to contacts are developed in a custom template in order to send NAU logos approved by EMSA Communications and meet the ADA compliance requirements. Cases sent to NAU personnel, Case Owner, or queue owners are text email

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