...FROM: Systems Administrator TO: Manager RE: Support Prioritization I understand that you have received complaints from several department supervisors, with concerns that their support issues have not been dealt with in a timely manner. I believe your ticket escalation idea would be perfect for this situation. It will help ensure that both business and end-user situations are met and handled accordingly. I have taken the liberty to draw up a policy regarding how to prioritize support requests, and have included it here for you to review. Each department will get in contact with me, either by email or phone call, and provide the following information. * Their respective department * The technical issue they are having * The workstation that is experiencing the issue. Each technical issue will receive their own ticket number, with each ticket containing the information from above along with the date, time, and level of the technical issue. The department supervisors, as well as myself will also have a copy of the ticket on file for future reference. The issues will have levels assigned, 1-3, depending on severity. Level 1 would be simple and normal concerns that don’t require urgent and immediate attention. Level 3 would be high-priority issues that need immediate attention. Level 3 issues will be dealt with ASAP, with lower levels prioritized by department in this order: * Customer Service * Sales * Accounting * Marketing Once you’ve reviewed...
Words: 280 - Pages: 2
...1. You triangulate your research by looking for looking for information from three different and three sources are considered reliable. 2. Primary sources are actual records or artifacts while secondary sources are writings from knowledgeable people who have studied the topic. 3. Three strategies that help to narrow an internet search are using exact words, using quotations, and using plus or minus signs. 4. A few of the questions researchers should ask is if the source can be trusted, what will the author get out of this publication and do the sources clearly define fact and fiction? 5. Researchers can use documentaries, television, and radio if they are reliable sources; you use quotes and cite the sources. 6. A wiki is a more fact based source while the blog and podcast tend to be more opinion based. 7. Three of the periodical indexes available in the ITT Virtual Library are academic journals, magazines, and newspapers. 8. The information that can be found in these publications is usually more exact and current. 9. Empirical sources include observations, experiments, surveys, and interviews. Researchers use them to confirm and to challenge online and print sources. 10. One of the best benefits of conducting an interview is to gather quotes that you can use for the text of your research. 11. The strategies for conducting a follow up interview is to write down what you remember, get your quotes right, check facts, and most importantly...
Words: 339 - Pages: 2
...NT1310 Physical Networking Unit 6 Exercise 1 Thomas Westbrook Due Date: Unit 6 Exercise 1: Connector Installation Twisted -Pair Cable * Measure the cable you want to put ends on, using a cable cutter trim off the excess * Use a cable stripper to strip about 1 ½ inches of the jacket from the end, then rotate the stripper around the cable twice to cut through the jacket * Remove the stripper and pull the trimmed jacket from the cable, so that you can see the inner conductors. Separate any visible jacket slitting cords that are present, trim it backto the edge of the jacket. * Untwist all the inner conductor pairs and spread them apart so that you can see each individual conductor * Line up the individual conductors so that the color matches the color-coding standard you are using * Trim the conductors so that the ends are even with each other, make sure that the jacketof the cable will be inside the connector. The total length of the exposed connectors after trimming should be no longer then ½ inch to 0.625 inches * Insert the conductors into the connector, make sure that all conductors line up properly with the pins as they were in the previous step. If they don’t line up, try again. Make sure to do this step carefully, it’s the last one before crimping * Carefully insert the connector and cable into the crimping tool. It has two dies that will press into the connector. Push the pins in the connector into the conductorsinside the connector...
Words: 421 - Pages: 2
...E. SPIN (Sensor Protocols for Information via Negotiation) A. Martorosyan and , Jamal N. Al-Karak et.al SPIN [9, 10] belongs to a family of protocols called adaptive routing. These protocols uses resource-adaptive and data negotiation algorithms. SPIN belongs to the family of data centric routing protocol. It assumes 1) All nodes with in the network are base stations. 2) Close proximity nodes have similar data. The idea behind the SPIN protocol is that to name the data using high- level descriptors. As all nodes with in the network can be assumed as the base stations and all information can be broadcasted to each and every node in the network. So the users can forward the query to any node and can get the required information immediately. A high level name is used to the nodes in this network to describe their collected data called meta-data. Before transmission, the meta-data is exchanged among the sensors nodes (meta-data negotiation) via a data advertisement procedure and thus avoiding transmission of redundant data in the network. After receiving the data each node advertises it to its neighbors and interested neighbors get this data by sending a request message. The format of this meta-data is not specified in SPIN and it depends on the used applications. This meta-data negotiation solves the classic problem of flooding and thus it achieves energy efficiency. SPIN uses three types of messages: ADV, REQ, DATA for communication with each other. ADV is...
Words: 518 - Pages: 3
...1) Computer differentness Dell-inspiron desk top | HP-pavilion HPE desk top | Model : 1660s-2000Bk | Model : H8-1234 | Hard disk capacities | 500GB | Hard disk capacities | 1TB | Amount of ram/expandable ram | 4GB/8GB | Amount of ram/expandable ram | 10GB/36GB | Processor speed | 2.7 Ghz | Processor speed | 3.56 Ghz | Cost | $399.99 | Cost | $699.99 | Toshiba -Satellite laptop | HP-Elite Book Laptop | C855D-S5205 | Model :XU1OLUT | Hard disk capacities | 320GB | Hard disk capacities | 750GB | Amount of ram/expandable ram | 4GB/16.6GB | Amount of ram/expandable ram | 8GB/32GB | Processor speed | 1.7 Ghz | Processor speed | 2.20 Ghz | cost | $329.99 | Cost | $3,166.88 | 2) What computer will go with the best jobs? The first profession that I chose to look at was an educator. The computer that I feel would meet the needs of an educator is the Dell-inspiron desk top Model: 1660s-2000Bk. The reason that I feel this is the best fit is a program that would help an educator is Microsoft office. The requirements for the program is that the computer is going to need 3.0 GB disk space, 256 MB RAM, and a 500 MHz or faster processer. Everything that Dell-Inspiron desk top meets everything that they need and it’s not too expensive. The second profession that I chose to look at was a Movie Maker. The computer that I feel would meet the needs of an educator is the HP-pavilion HPE desk top Model : H8-1234. The reason that I feel this is the best fit is a program...
Words: 532 - Pages: 3
...you are researching. Both college students, who rely on Secondary sources for their topic, should always look to Primary sources for opportunities to get closer to the topic they are researching. 3. 1. Use exact words 2. Use quotation marks for specific phrase 3. Use the plus (+) sign in front of a word or phrase 4. - Can you identify and trust the author(s) of the source? - What organization is this source associated with and why is it publishing this information? - Does the source clearly distinguish between opinions and independent facts? - Has the web site been updated recently? 5. If the material is trust worth, you can take quotes and cite these kinds of electronic sources in your own work. 6. Wikis – Allow their users to add and revise content, and they rely on other users to back-check facts. (example: Wikipedia) Blogs – Used to explore a range of opinions on certain topics, but even respected and well established blogs are known to be opinionated commentaries. Podcast – Just about anyone can make a Podcast, by using video camera or digital tape recorder. The reliability of Podcast depends on who made the audio or video file. All three...
Words: 593 - Pages: 3
...for All Units Assignment 1 for All Units: Chapter Exercises (NT1430.GA1) Learning Objectives and Outcomes Each unit exercise covers the Learning Objectives and Outcomes for that unit. You can review those objectives and outcomes in your syllabus. Assignment Requirements Type out answers for the end-of-chapter exercise questions indicated in the list below for each unit. You will be graded on accuracy and completeness. Required Resources Sobell, M. G. (2012). A practical guide to Fedora and Red Hat Enterprise Linux. (6 ed.). Upper Saddle River, NJ: Prentice Hall. th Submission Requirements Submit your word-processed answers to your instructor at the beginning of the next class after the assignment. Units 1-10 Chapter Exercises Unit 1 § § § § Unit 2 § § Unit 3 § § § Unit 4 § § Sobell, Chapter 14, p. 582, Exercises 1-5 Sobell, Chapter 10, p. 403, Exercise 1 Sobell, Chapter 7, pp. 251, Exercises 1, 3, 4, 8 Sobell, Chapter 9, pp. 356, Exercises 1, 2, 3, 4, 5, 6, 8 Sobell, Chapter 9, pp. 357, Advanced Exercises 10, 11 Sobell, Chapter 5, p. 182, Exercises 1, 3, 4, 8, 10 Sobell, Chapter 6, p. 221, Exercises 1, 2, 3, 4, 6 Chapter 1, pp. 20-21, Exercises 1, 4 Chapter 2, p. 53, Exercise 1 Chapter 3, p. 86, Exercises 1, 4, 8 Chapter 11, p. 498, Exercises 1, 3, 7 © ITT Educational Services, Inc. All Rights Reserved. -118- Change Date: 05/30/2012 NT1430 Linux Networking STUDENT COPY: Assignment 1 for All Units Unit 5 § § Unit 6 § § Unit 7 § § Unit 8 § § §...
Words: 403 - Pages: 2
...Service Integration Unit 1 Homework The following homework is designed to cover the course objectives for this unit. Assignment 1.1: Textbook/Workbook Assignments • Complete the following exercises and questions from Routers and Routing Basics: CCNA 3 Labs and Study Guide: Vocabulary Exercise: Matching on page 3 VLSM Subnetting a Subnet Exercises on pages 9-11 VLSM Addressing Design Scenarios 1-6 on pages 15-20 Summary Route Exercises on pages 21-24 Concept Questions on pages 25-27 VLSM Case Study on page 27 Internet Research on page 29 (Use the ITT Tech Virtual Library.) • Complete Chapter 9 Review Questions 2-7, 10, 14, 20-22 on pages 258-259 of Introduction to Telecommunications. Submit your written answers to your instructor at the beginning of Unit 2. . Assignment 1.2: Virtual Labs • Complete Virtual Labs 6, 7, and 8 from the CCNA 640-802 CCNA Simulator, which you can find by clicking through these paths: ICND1 Troubleshooting Scenarios Lab 6: IP Addressing and Routing. ICND1 Troubleshooting Scenarios ICND1 Part 4: Troubleshooting Labs Lab 7: IP Routing I ICND 2 Troubleshooting Scenarios Lab 13: IP Routing II Submit your written answers to your instructor at the beginning of Unit 2. ©ITT Educational Services, Inc: Date: 03/13/09 Network Technology and Service Integration Unit 2 Homework The following homework is designed to cover the course objectives for this unit. Assignment 2.1: Textbook/Workbook Assignments • Complete the following exercises and questions from Routers...
Words: 2825 - Pages: 12
...to formulate, analyse and implement a simple quantitative model to support a business decision, and to understand articles and books on business analysis Starting with preliminaries to calculus, and limits, we follow with derivatives and its applications to real life problems, and integration. This course covers also functions with more than one variable, differential equations, and optimization. Basic requirement. Students must have a good background on algebra and arithmetic, as well as a good understanding of mathematical functions and their applications to practical problems. Course Objectives * To builds skills and proficiency in methods of calculus * To understand concepts, formulas and techniques of calculus through exercises and applied examples * To be able to translate real-world problems to mathematical language and models * To acquire ease in identifying the different kind of problem and the appropriated rule to solve it * To interpret results of calculus * To apply analytical methods of calculus that are relevant to managerial and business sciences. Course Outcomes * To work with functions represented in a variety of ways, including graphical, numerical, analytical, or verbal * To understand the meaning of limit graphically and numerically and be able to compute limits involving infinite * To understand the meaning of the derivative in terms of a rate of change and local...
Words: 1257 - Pages: 6
...Chapter 6 Cost-Volume-Profit Relationships Solutions to Questions 6-1 The contribution margin (CM) ratio is the ratio of the total contribution margin to total sales revenue. It can be used in a variety of ways. For example, the change in total contribution margin from a given change in total sales revenue can be estimated by multiplying the change in total sales revenue by the CM ratio. If fixed costs do not change, then a dollar increase in contribution margin will result in a dollar increase in net operating income. The CM ratio can also be used in break-even analysis. Therefore, knowledge of a product’s CM ratio is extremely helpful in forecasting contribution margin and net operating income. 6-2 Incremental analysis focuses on the changes in revenues and costs that will result from a particular action. 6-3 All other things equal, Company B, with its higher fixed costs and lower variable costs, will have a higher contribution margin ratio than Company A. Therefore, it will tend to realize a larger increase in contribution margin and in profits when sales increase. 6-4 Operating leverage measures the impact on net operating income of a given percentage change in sales. The degree of operating leverage at a given level of sales is computed by dividing the contribution margin at that level of sales by the net operating income at that level of sales. 6-5 The break-even point is the level of sales at which profits are zero. It can also be defined as the point where total revenue...
Words: 4175 - Pages: 17
...English Grammar in Use A self-study reference and practice book for intermediate learners of English Fourth Edition with answers Raymond Murphy CAMBRIDGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo, Delhi, Mexico City Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK www.cambridge.org Information on this title: www.cambridge.org/englishgrammarinuse Fourth Edition © Cambridge University Press 2012 This publication is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. English Grammar in Use first published 1985 Fourth edition 2012 4th printing 2013 Printed in Italy by L.E.G.O. S.p.A. A catalogue record for this publication is available from the British Library ISBN 978-0-521-18906-4 ISBN 978-0-521-18908-8 ISBN 978-0-521-18939-2 ISBN 978-0-511-96173-1 ISBN 978-1-107-64138-9 Edition with answers Edition without answers Edition with answers and CD-ROM Online access code pack Online access code pack and book with answers Cambridge University Press has no responsibility for the persistence or accuracy of URLs for external or third-party internet websites referred to in this publication, and does not guarantee that any content on such websites is, or will remain, accurate or appropriate. Information regarding prices, travel timetables and other factual...
Words: 2586 - Pages: 11
...University 8.1 Assignment Exercise: a.1) FIFO Time | Purchase or Sale | Units | Cost | Total = Cost x Units | 1 | I | 25 | 000 | $0.00 | 2 | P | 6 | 500 | $3,000.00 | 3 | S | 90 | 000 | $0.00 | 4 | P | 32 | 000 | $0.00 | 5 | p | 20 | 000 | $0.00 | Calculate Unit Items: Units available for sale = 6 + 32 = 38 Units sold = 25 + 90 + 20 = 135 Units in Ending Inventory = 38 - 135 = -97 Calculate Ending Inventory (last Cost Entry): Ending Inventory = -97 units x $0.00 cost = $0.00 Cost of goods sold: Unit Unit cost Total Inventory 500 $ 50 $25,000 Purchase 1 400 $ 80 $6,500 Purchase 2 100 $ 65 $32, 000 Purchase 3 400 $ 50 $ 20, 000 = 1400 = $83, 500 b.1) LIFO- Time | Purchase or Sale | Units | Cost | Total = Cost x Units | 1 | I | 25 | 000 | $0.00 | 2 | P | 6 | 500 | $3,000.00 | 3 | S | 90 | 000 | $0.00 | 4 | P | 32 | 000 | $0.00 | 5 | p | 20 | 000 | $0.00 | Calculate Unit Items: Units available for sale = 6 + 32 = 38 Units sold = 25 + 90 + 20 = 135 Units in Ending Inventory = 38 - 135 = -97 Calculate Ending Inventory (first Cost Entry): Ending Inventory = -97 units x $0.00 cost = $0.00 500-400=100...
Words: 1217 - Pages: 5
... Brief Exercise 5-1 A) Sales = $181,500 (71,900+109,600) B) Cost of Goods Sold= 41,200 (71,200-30,000) C) Gross profit = 38,000 (108,000-70,000) D) Operating expenses = 17,900 (30,000-12,100) E) Operating expenses = 8,500 (38,000-29,500) F) Net income = 63,400 (109,600-46,200) Brief Exercise 5-2 Pocras Company Inventory 900 Accounts Payable 900 Wedell Company Accounts Receivable 900 Sales 900 Cost of Goods Sold 590 Inventory 590 Brief Exercise 6-5 Cost of goods sold under: | LIFO | | FIFO | | | | | Purchases | $6 X 100 | | $6 X 100 | | $7 X 200 | | $7 X 200 | | $8 X 140 | | $8 X 140 | Cost of goods available for sale | $ 3,120 | | $ 3,120 | Less: Ending inventory | $ 1,160 | | $ 1,400 | Cost of goods sold | $ 1,960 | | $ 1,720 | Since the cost of goods sold is $240 less under FIFO that is the amount of the phantom profit. It is referred to as “phantom profit” because FIFO matches current selling prices with old inventory costs. To replace the units sold the company will have to pay the current price of $8 per unit, rather than the $6 per unit which some of the units were priced at under FIFO. Profit under LIFO is more accurate of what the company can expect to earn in future periods. Brief Exercise 6-7 Inventory Categories Cost Market...
Words: 397 - Pages: 2
...Unit Summary : BSB119 Global Business In addition to the Official Unit outline found on QUT Virtual this document will provide specific information about the unit as it will run this semester. Semester | Semester One, 2016 | Unit CoordinatorLecturer | Name: Associate Professor Rumintha WickramasekeraPhone: 3138 1560Room: GP Z1046Email: bsb119@qut.edu.au | | Name: Dr Alvin TanPhone: 3138 1257Room: GP Z 1051Email: ac.tan@qut.edu.au | Unit Administrator | Name: Ms. Jan HeffernanPhone: 31381850Room: GP Z1018Email: j.heffernan@qut.edu.au bsb119@qut.edu.au | Academic queries | Email: bsb119etutor@qut.edu.au | Administrative queries | Email: bsb119@qut.edu.au | Tutor contact details | Available in Contact Us section of Blackboard | Lecture Schedule Date: Week Beginning | Lecture Topic | Readings from textbook | Week 129 February | Introduction * Overview of Australian Business Environment * Globalisation and interdependencies * Drivers of internationalisation | Ch 1(pp19 to 28 & 43 to 63) | Week 27 March | Introduction to IB Theories and Databases * Models/theories of internationalisation * Country analysis * EIU, GMID Databases | Ch 2 (pp90-108) | Week 314 March | Business environments – Socio-economic characteristics * Country profile and macro-segmentation * Levels of economic and social development * Determinants of market potential | Ch 7 | Week 421 March | Business environments – cultural diversity...
Words: 877 - Pages: 4
...are invited and will aid in subsequent course revisions. Please complete the course evaluation questionnaire at the end of the final examination. Return the questionnaire and the examination booklet to your proctor. M. S. REICHENBAUGH By direction (This page intentionally left blank.) Table of Contents Page Contents ............................................................................................................................ i Student Information .......................................................................................................... iii Study Guide ...................................................................................................................... v Study Unit 1 Terrorism Basics ........................................................................... 1-1 Background of Terrorism.............................................................. Objectives of Terrorism ................................................................ 1-3 1-11 Terrorist...
Words: 42908 - Pages: 172
