Dalman and Lei are pleased with the progress the Sandwich Blitz has achieved and are looking to expand the business in the near future. However, they are both spending an excessive amount of time helping the location managers with minor problems at each location. Dalman wants to explore a different type of management at the locations so he can devote more time to the growth of Sandwich Blitz Inc.
In a traditional work environment, the manager plans the work and each job is narrowly defined. Cross-training is unproductive and information is not disbursed to to hourly employees. Risk-taking is highly discouraged and employees work alone. In contrast, working in a team environment has numerous advantages. The main benefit is that the manager and team members determine the work and plan it together. The jobs necessitate broad skills and knowledge and cross-training is encouraged. The team members work together and information is generously given so all team members can continuously learn.
Teams can contribute to an organization’s effectiveness in multiple ways. They can help increase productivity, improve quality and reduce costs. Teams are employees that complement and trust each other and are dedicated to common goals. They hold each other accountable to the goals and performance at each business.
An effective team is built by through three stages of development. The first phase is forming in which the group members attempt to lay the ground rules for what styles of behavior are appropriate. The next segment of getting a team together is norming. Norming includes the group members agreeing on the shared goals and norms of the team and a tighter relationship. The final stage of establishing a successful team is performing. The group will channel all of its energy into achieving its tasks. Self-managed teams control the decisions about the business and the