In the given case, Linda who is the Vice President of Patient Care in University Medical Center decided to give the only new available position to imaging department. Cheryl who is the director of nursing department is upset with this decision as Cheryl feels that the position should have been allotted to her department.

1) This confrontation happened due to one-way communication from Linda’s side which did not allow directors to give their feedback (Rosenbaum, Peron & Moller, 2016). Linda who is the Vice President of patient care took the decision of allocating the new position to imaging department without consulting the directors of all the four departments under her. Had she organized a meeting before the regular biweekly meeting with …show more content…
Firstly, Linda could have played her role of disseminator of information in a more effective way (Borkowski, 2009). As all the departments under her were shorthanded and going through stress, she should have arranged a meeting with the directors before the Vice Presidents’ meeting to discuss which department needs the new position the most. She could have presented the numbers she reviewed, in the meeting and discussed how the imaging department has faced severe attrition during the hiring freeze. This would have helped in convincing all the directors that imaging department need the new position the most. This would also have given an opportunity to all the department directors to present their needs and …show more content…
Linda can either keep a separate meeting at a later date or postpone this meeting to give enough time to all the directors to understand her message and present their respective department’s needs in a systematic way. It would remove the environmental barrier of communication. Linda should also prepare to apologize to the directors for not discussing the allocation of new position with them due to lack of time or any other reason. Linda should also present the data at the meeting which proves that imaging department generates the maximum revenue and is operating with least number of employees (Borkowski,2009). She should try to convince the directors about how the imaging department is most in need of the new position. Linda should also empathize with the directors and gain their trust by assuring them that she would allot the future openings to their