...Study (UPS Global Operations with the DIAD) Video Case Questions & Answers 1. List the various ways that DIAD improves customer services. Answer: DIAD (Delivery Information Acquisition Device) improves customer services in so many ways. For one, it has made the job of UPS delivery drivers more efficient and effective, therefore aiding in productivity. In addition, DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly, DIAD improves customer services since all drivers are connected wirelessly to UPS main database. The built in GPRS and CDMA also facilitates in dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center and also see updated list of packages that need to be delivered. Constantly updating the database also allows UPS’ customers to keep track of their own packages. Thirdly, the GPS connectivity aids customer services because drivers are provided with detailed directions for pick up of packages thus they are able to reach their customers faster and on time. Fourthly, the bar code scanner, camera and electronic signature feature that the DIAD comes with makes the delivery process to customers much quicker and efficient. Furthermore, the DIAD has allowed customers to receive personalized service like creating personalized delivery options. Overall, the DIAD is...
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...UPS Global Operations with the DIAD IV 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS “Smart Labels” is a shipping label that you can create by using your personal computer. The role they play in UPS operations are informed costumer about shipping. The label is scanned at the begining and each part of the shipment and delivery so that the customer can follow their packages from begining to delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. a. Driver carry a DIAD that will lead him/her on the routes to take and his/her stopping station of the day. b. Driver picks up package from customer and creates a smart label which contains all shipping information and tracking number. c. The information is sent to UPS Package Center. d. Driver enter the package information into the DIAD by scanning the label, so that the information is available at the Data Center and the customer can follow the tracking process online. 3. What role does wireless communication play in the UPS systems? UPS is using ODS (On – Demand – Servises)- that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all...
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...Labels Make Sense for You The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. The information contained in a smart-label barcode can benefit you significantly. Among these, a UPS Smart Label provides you with the following: Increased reliability, since the barcode contains data imported directly from your system Improved transit time, because smart-label packages pass through UPS systems at top speed Access to value-added services reserved for packages with UPS Smart Labels UPS offers you three different ways to create UPS Smart Labels, depending on your shipping situation. You can: Log on to your UPS website and ship using UPS Internet Shipping Ship with our free shipping software, UPS World Ship Download and integrate an XML-based UPS Developer Kit Application Programming Interface (API) -- Shipping API – to ship from your company's website. To ship these packages via UPS, you can do one of two things: Go to the UPS Web site, enter all the necessary information about your packages, print out smart labels and schedule a pickup. Take your packages to the UPS store, where you or a UPS employee will enter the same information into a computer and print the necessary labels either way, your packages will wind up bearing labels that have conventional bar codes and UPS maxi codes. Throughout the shipping process, machines and UPS employees can use bar-code scanners...
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...Should the technology be blamed for the unfavorable lifestyle of people. Technology is the making modifications in usage and knowledge of tools, machines, techniques, crafts, systems, method of organization in order to solve problems of our societies achieving goals or perform a specific function, according to the USA teacher’s guide in (2010). Although there are many factors that cause the unfavorable lifestyle of people technology should not be blamed for that incident. Talking about the enrolment of technology in the unfavorable lifestyle of people is compounded in several factors according to the view of people such as positive effects of technology in the human beings, the negative effects of technology as well due to its extensive importance in our societies, and for the majority of countries in all over the world. Opponent argumentative says that the use of technology has grown increasingly affecting our societies in a high number of ways making our children to be addicted in video games , TV, and other activities with bad implementation in our societies such as violence and murders. A lot of our kids have become more aggressive with others in the community. Albert Einstein (1945) says “It has become appallingly obvious that our technology has exceeded our humanity”. However, technology has helped everybody in the past decades making our children active, intelligent and leading everyone to be more informed about everything that happens around the world. ...
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...INFORMATION SYSTEMS IN GLOBAL BUSINESS TODAY UPS Global Operations with the DIAD CASE 1 (a) Global Operations with the DIAD IV VIDEO CASE Systems URL http://careertv.com/video.php?mediaid=5Kb0tr9e-mNWk3iIvp3GZQ; L=3:07 (b) UPS’s Next-Generation Mobile Devices Are Here VIDEO CASE URL http://www.youtube.com/watch?v=_0B2-o6BKMM; L=3:22 continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS databases located in seventeen major data centers throughout the world. UPS maintains a fleet of...
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...SYSTEMS IN GLOBAL BUSINESS TODAY UPS Global Operations with the DIAD CASE 1 (a) Global Operations with the DIAD IV URL http://www.youtube.com/watch?v=zTIsQSodCFg; L=3:07 Systems (b) UPS’s Next-Generation Mobile Devices Are Here URL http://www.youtube.com/watch?v=_0B2-o6BKMM; L=3:22 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS databases located in seventeen major data centers throughout the world. UPS maintains a fleet of 95,000 delivery vehicles, and 230 aircraft worldwide. continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 A...
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...STUDY UPS GLOBAL OPERATIONS WITH THE DIAD 21.05.2014 Questions 1: List the various ways that DIAD improves customer service. UPS, that is, United Parcel Service, was started in the year 1907 and expanded in the year 1930s. Today a multi-billion dollar investment in the technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD (Delivery Information Acquisition Device). DIAD is a key element in UPS business technology platform. Today UPS delivery drivers more are efficient and effective and they are about 70,000 drivers who are wirelessly connected to UPS databases. They deliver over 16 million packages daily to their customers in 220 countries and territories. DIAD has built in GPRS and CDMA cell phone, a modem to facilitate the dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center. DIAD has GPS (Global Positioning Satellite) connectivity which provides the drivers with detailed directions for pick-up of packages in order to locate the trucks and their packages. Drivers scan the package bar code, collect the receiver’s signature electronically. In overall, the UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic shipment of packages. Questions 2: Write out the steps a package takes from pick-up by a...
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...Critical Information Systems: UPS America The United Parcels Service (UPS) is a corporation specializing in the collection and delivery of packages around the world. What helped this private message and delivery service go from running errands and delivering packages of anything ranging from notes and baggage to trays of food on foot or bicycles for longer distances to routing packages and servicing areas in 200 nations worldwide? It was the company’s ability to adapt with the changing of times and information technology. In keeping up with the technology age UPS’s information systems helped take them to the top. Those systems are DIAD (Delivery Information Acquisition Device), COMPASS (Computerized Operations Monitoring, Planning and Scheduling System), and UPSnet. United Parcel Service was started in 1907 by James E. Casey. Originally the company was named American Messenger Company headquartered in Seattle, Washington. Jim and his partner, Claude Ryan, had one goal. That was to provide their customers with reliable, around the clock service at low-rates and the utmost respect and courtesy. Even today those principles are embedded deep in UPS and summed up in the company’s slogan: best service and lowest rates. Six years later the company began to receive stiff competition after the introduction of the automobile. The company soon acquired their first automobile and established the first consolidated delivery technique, which is the combing of packages addressed...
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...1. List the various ways that DIAD(Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent tothe main database system of UPS, the system automaticallycreates a“smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is updated...
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...UPS GLOBAL OPERATION WITH THE DIAD JANUARY 2016 CHAPTER ONE INTRODUCTION A management information system (MIS) is a computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. It is also possible to obtain special reports from the system easily. But how does the information are being obtain and received throughout the world? Simply because wireless communication takes place. Wireless communication is the transfer of information between two or more points that are not connected by an electrical conductor. The most common wireless technologies use radio. This is actually the process on how UPS are recognized all over the world. It is accessible and easily search and found by the customers because of the wireless communication. BACKGROUND OF STUDY Inter modal transport can be described as the transport of merchandise by at least two transport modes with a minimum of one stage being made by train, by truck, or by maritime modes. In other words, it is a cargo unit that is transferred from a transport mode to a another. The optimal combination of modes allows transporters to achieve what is known as economies of scope. In a majority of cases, the first and/or last steps of the cargo itinerary consist in truck transportation and are to be minimized. More than ever, delivery firms' activities are based on inter modal transport...
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...CASE 1 UPS GLOBAL OPREATIONS WITH THE DIAD IV Q1: What are UPS “smart label”? What role do the play in UPS operations? A: The UPS “Smart Labels” are computer-generated shipping labels that you can create using your personal computer. The information that the smart labels contain on their barcodes provide the user with increased reliability, the ability to improve transit time since it connect with a GPS and access to the value-added services reserved for packages. This system plays a very important role at the UPS operations because at each and every station of the UPS process the package with the barcode is scanned and that help because the main database of the system is updating the information providing the customer with up-to-date tracking experience about the package but also helping the delivery schedule and ensuring the best and on time delivery of the package. Q2: Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. * It starts with information about the package and its destination added by the customer. * Once all this information is sent to main database system of UPS, automatically the system generates a “smart label” the same label is attached to the package for shipment. * Now this package is picked up by the driver. Each driver has DIAD IV, it shows the places of delivery and new pick-ups they might need to do. * Once the package is picked-up or delivered...
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...Chapter 1 – Information Systems in Global Business Today –N/A 2. Weekly Online Discussion Question – completed online in the Discussion Forum Area (no need to copy and paste into document) 3. Chapter 1 Video Case – PDF file located in the Course Documents Area (answer the questions without retyping the question) (1). “Smart Labels” are data and computer based shipping labels. And it can be made byr personal computer. The barcodes can record a lot of data, so it can’t only decrease the transit time, but also increase reliability. UPS can use GPS to provide a better track serves. Once the package arrive a UPS station, the “Smart Labels” can record the information of package and update to the website. The customer can track their packages easier. The UPS can also use this system to control their deliver serves, make sure the package can deliver on time. (2). Costumer order –logistics center-DIAD-delivered-DIAD A. The customer places an order, the logistics center receive the package and updates tracking information. B. When UPS ship out the package, they will use DIAD to scan the “Smart Labels”, so they can update the tracking information in date center. C. When the package is delivered, the customer need to sign name and UPS will use DIAD to update information. (3). Wireless communication can make the express delivery services more flexible and update their information faster. And it makes UPS more efficient and lower the cost of operation, it can also provide costumer experience...
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...United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge. OVERVIEW nfrastructure, data and proprietary e-commerce software elements are the foundation of UPS’s technology success. These tools work together to support its e-commerce strategy, which in turn supports the company’s business strategy. The company’s ongoing investment and research in emerging technologies gives UPS its competitive advantage according to Tom Creech, North Florida District E-commerce Manager. “UPS is always interested in current and emerging technologies that can assist our business and improve our efficiency” (Creech, 2004). Several awards have been presented to UPS for its application and innovativeness in e-commerce technology. InternetWeek’s lists UPS in its 2004 top 100 companies. Infoworld ranked UPS seventh in its annual...
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...Islamia University of Bahawalpur, Punjab, Pakistan www.hrmars.com 1 Directory of Management e-Publications August (2011) Vol.1, Issue 1 ___________________________________________________________________________________ Table of Contents Executive Summary......................................................................................................................... 3 Company Introduction:................................................................................................................... 4 Information system of UPS and competitive advantage:............................................................... 4 Procurement: .................................................................................................................................. 5 UPS Logistics: .................................................................................................................................. 5 Distribution system at UPS: ............................................................................................................ 5 Consolidation: ................................................................................................................................. 5 Distribution: .................................................................................................................................... 5 Fragmentation: .........................................................................................................................
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...Information Systems in Your Career Case 1: UPS Global Operations with the DIAD 1. List the various ways that DIAD improves customer service. Faster pickup and delivery schedules. Real-time tracking of packages based on bar code technology, and using Wi-Fi and cellular connections; a local Bluetooth network to connect the driver with the truck. GPS built into the unit to help drivers locate delivery and pickup locations. Color screen for customer to read shipping documents. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. • Smart label created • Information sent to processing center • Information processed—stored, address corrected • Information matched to dispatch plan • Package is sorted • Another label is printed specifying delivery truck and position on truck • Geo software used to continuously update dispatch plans for trucks based on current load • Information is displayed on the DIAD IV identifying drop off order, position on truck • At delivery, package scanned. Information sent wirelessly to processing center • Customers sign on the dotted line on the DIAD IV. • Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing...
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