) What external factors were affecting UPS’s HR practices? How did UPS respond to these trends?

The external factor that affected UPS ‘s HR practices was demographic trends. This is because UPS responded to it by replacing its traditional classroom training for drivers by upgrading its facilities. Now, the trainees use videogames , a “slip and fall simulator which combines a greased floor with slippery shoes , “ and an obstacle course around a mock village .

2) Why is efficiency and safety so important to UPS? What role do the company’s industrial engineers play in how employees do their work?

Efficiency is important as it saves times and cut down on cost too. Safety on the other hand, is important as they will face the problem of labour union if this matter is not taken in great consideration by the company . The role of the company’s industrial engineers play in their employees’ work is by developing techniques on saving time and improve the safety in performing every task that their employees need to do.

3) What changes did the company make to its driver training program? What do you think of these changes?

The changes made by the company towards its driver training program is they have used technology in exchange to the traditional classroom driver training. The trainers now can play videogames when they are in their seats and must identify obstacles. They also learn to carefully walk on ice with the slip and fall simulator. In my opinion , I think the changes made by UPS are excellent moves for the company as it has increased the efficiency of the company where the employees are able to complete their tasks within the period of time given by their employers . And lastly , it has saved so much time in completing the employees’ tasks .

4) What advantages and drawbacks do you see to this training approach for (a) The trainee