...Chapter 2 Global E-Business: How Businesses Use Information Systems 2.1 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES • Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. • Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 2.2 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES (Continued) • Explain the difference between e-business, ecommerce, and e-government. • Assess the role of the information systems function in a business. 2.3 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems The Tata Nano Makes History Using Digital Manufacturing • Problem: Outdated manufacturing processes, timeconsuming manual labor. • Solutions: Digital manufacturing systems allowed Tata to create a $2,500 car without sacrificing safety or value. • Dassault Systems’ Digital Enterprise Lean Manufacturing Interactive Application drastically reduced development cycle. • Demonstrates IT’s role in fostering innovation and improving efficiency. • Illustrates...
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...How Businesses Use Information Systems Objectives: * Identify the features of a business that are important for an information system * Describe the way in which information systems support business operations * Explain how the information systems improve organizational performance * Assess the role of the information system within a business Defining the Features of a Business Four Basic Business Functions * Manufacturing and production – an arrangement of people, machines, and business processes (procedures) that will produce the product * Business Process * Assembling the product * Checking for quality * Producing bills of materials * Sales and marketing – who will attract customers, sell the product and keep track of after sale issues, such as warranties and maintenance * Business Process * Identifying customers * Making customers aware of the product * Selling the product * Finance and accounting – once you generate sales, to keep track of financial transactions, such as orders, invoices, disbursements, and payroll. This group will see out sources of credit and finances. * Business Process * Paying creditors * Creating financial statements * Managing cash accounts * * Human resources – group of people to focus on recruiting, hiring training, and retaining employees * Business Process * Hiring employees ...
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...syste Report Title: Effective use of information system in ‘FixitNow’ (FIN) Assignment: 01 Name: Student id: dfuh Course title: System Management Overview (COIS20024) Submitted to: Mark Walpole Term: 2, 2013 TABLE OF CONTENT Introduction…………….........................................................................................................1 Justification………………………………………………………………………………..2 Decision model to support the SMEs’ decision to participate or leave a collaborative Network…………………………………………………………………………………. Measuring the Success of Information Systems (IS) from Users' Point of View Using Goodhue Index………………………………………………………………………….. How small businesses master the art of competition through superior competitive advantage… The Role of Management Information System (MIS) and Decision Support System (DSS) for Manager’s Decision Making Process. The Role of Management Information System (MIS) and Decision Support System (DSS) for Manager’s Decision Making Process. Management information system by O Brien j and George Marakas. Introduction The case study is about ‘FixItNow’ (FIN) which is small medium enterprise (SME) business. This initially starts with the Adam smith and his two younger brothers Ian and Paul in the small...
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...Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 2 CASE 2 GLOBAL E-BUSINESS: HOW BUSINESSES USE INFORMATION SYSTEMS Salesforce.com: The Emerging Social Enterprise (a) The Comcast Social Enterprise Story; L= 2:50 VIDEO CASE Systems URL http://www.youtube.com/watch?v=FFOyKnu8INY; L=2:50. (b) Social Enterprise: Transforming the Firm; L=8:29 VIDEO CASE URL http://www.youtube.com/watch?v=WxC0X7ypaDQ&feature=relmfu continued Chapter 2, Case 2 salesforCe.Com: the emerging soCial enterprise 2 SUMMARY Salesforce.com is the leading provider of enterprise cloud-computing applications with 2011 revenues of $1.6 billion. It provides a comprehensive customer and collaboration relationship management, or CRM, service to businesses of all sizes and industries worldwide and a technology platform for customers and developers to build and run business applications. Recently they have made a number of acquisitions of social technology firms and now offer cloud-based social enterprise services to their primary customers such as Toyota, Gatorade, and Groupon. Salesforce is building private social networks for large corporations and their customers. In addition, Salesforce.com is attempting to transform itself into a social enterprise. Comcast (the second largest cable television network operator in the United States) has also begun to use social platforms like Twitter to respond to customers, a first step in the process of becoming a social enterprise. ...
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...An evaluation of Apple Inc’s use of information systems through its website http://www.apple.com/ Introduction In the highly competitive world of business the ability to understand and make use of information systems can provide substantial benefits to an organization. The diversification of consumer taste and competition has put pressure on organizations to focus on customer involvement and business information systems have proven to be a versatile and useful tool in order to achieve this. Strategic information systems have the potential to allow an organization to gain a competitive advantage by accessing new markets and providing a more efficient and faster form of communication between managers. By improving communication within the organization, strategic information systems have the potential to reduce the cost of advertising, delivery, design and manufacturing. The purpose of this essay is to evaluate the use of information systems in consideration of Apple Incorporated’s website. About Apple Inc. Founded by Steve Jobs and Steve Wozniak, the company was incorporated on January 3, 1977, under the company name Apple Computers. Initially the multinational company predominantly dealt as a manufacturer of personal computers, however in 2001 following the successful release of the iPod, the company established itself as a credible competitor within the consumer electronics industry. By 2010 Apple Inc had surpassed Microsoft in terms of market capitalization to become...
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...Use of Health Information Technology and its impact on the United States Health Care System 1. Information technology in health care Health care experts, policymakers, payers, and consumers consider health information technologies, such as electronic health records and computerized provider order entry, to be critical to transforming the health care industry (1–7). Information management is fundamental to health care delivery (8). Given the fragmented nature of health care, the large volume of transactions in the system, the need to integrate new scientific evidence into practice, and other complex information management activities, the limitations of paper-based information management are intuitively apparent. While the benefits of health information technology are clear in theory, adapting new information systems to health care has proven difficult and rates of use have been limited (9–11). Most information technology applications have centered on administrative and financial transactions rather than on delivering clinical care (12). Committee on Quality of Health Care in America, Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century The National Academies Press. Retrieved from http://www.nap.edu/openbook.php?record_id=10027 DePhillips,HenryA., I.,II. (2007). Initiatives and barriers to adopting health information technology. Disease Management & Health Outcomes, 15(1), 1-6. Herrick, D. M., Gorman, L., & Goodman...
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...Implications of Big Data for the design, implementation and use of enterprise-level information systems in Defense While technology rapidly advances and information becomes a strategic asset, Big Data arouses the demand of politicians and military leaders to make use of possible information advantages to allegedly better support the military mission (DOD, 2010). However, the defense sector is still struggling with the implementation of adequate enterprise-level information systems. Therefore, militaries have to assess the necessity of using Big Data within the different business processes, and they have to ensure that the current implementation of enterprise-level information systems remains adaptable and scalable for future business needs. The amount of data is continuously on the rise due to the rapid growth of mobile devices and applications, smart sensors and devices, cloud computing solutions, and […] portals (“Impact,” 2013). Also, the capability to analyze and to correlate structured with unstructured data will enhance. But militaries must avoid getting distracted from implementing a good information management system that serves current business needs, rather than trying to rapidly dominate Big Data. Instead, the success of todays mission has to gain center stage. Thus, one has to focus on three principles. First: One has to act now but also has to keep in mind that there has to be a transition from information management to Big Date in the future, as Big Data will affect...
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... | |U10230366, U1008620 ,U0929909 | Table of Contents 1. Brief History of British Airways 3 The decision making process 4 British Airways uses the following information tools at its strategic level. 4 Executive Support System (ESS) 5 Senior management in BA use the following information tools. 6 Transaction Processing Systems (TPS) 7 Roles for Management Information Systems in British Airways 8 References: 9 Entity Relationship Diagram (ERD) 10 The Entities: 11 Entities and Attributes: 11 Entities and Attributes 2 12 First cut ERD Diagram for ELRSC. 13 Normalisation Diagram 14 Requirement Specification for the E L R C System 16 Use case Description for ELRSC 18 Screen shot of use case For ELRSC. 34 Screen Shot Turnitin Report 35 1. Brief History of British Airways The purpose of this project is explore how information systems helps organisations to make decisions at different levels to achieve set objectives and...
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...European Journal of Information Systems (2008) 17, 236–263 & 2008 Operational Research Society Ltd. All rights reserved 0960-085X/08 www.palgrave-journals.com/ejis Measuring information systems success: models, dimensions, measures, and interrelationships Stacie Petter1, William DeLone2 and Ephraim McLean3 1 Department of Information Systems and Quantitative Analysis, University of Nebraska at Omaha, 6001 Dodge Street, PKI 173B, Omaha, NE 68182, U.S.A.; 2Department of Information Technology, American University, 4400 Massachusetts Ave. NW, Washington DC 20016, U.S.A.; 3Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, U.S.A. Correspondence: Ephraim McLean, Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, USA. Tel: 1 404 413 7448; E-mail: emclean@gsu.edu Abstract Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success...
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...integrating the information system in the Human Resources department (HR). This request is to take advantage of more sophisticated information system technology and integrate it into the HR departments in the different Riordan Manufacturing locations. This service request will highlight several topics. The main topics that will be discussed are, who are the company’s stakeholders that information will be gathered from for requirements. What type of information-gathering techniques and systems analysis tools are to be used and or proposed to aid in the completion of the project request. Key Stakeholders Mr. Hugh McCauley the COO initiated the service request and he should be the first individual to ask and gather information about his idea of the service request and of what he is looking for about what system requirements for a new Information System for HR. The Director of Human Resources, who is Yvonne McMillan should also be interviewed for her requirements and how does she see what is needed for connectivity to all other business locations using a new Information System. Asking any and all employees who use the current system the company has and what improvements can be done. All of these individuals information is a way of gathering information for this service request. Information Gathering Techniques The primary information gathering technique will be as a proposal to use the Use Case method. A use case is a methodology used in system analysis to identify...
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...Chapter 2 E-Business: How Businesses Use Information Systems 2.1 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems STUDENT LEARNING OBJECTIVES • What are the major features of a business that are important for understanding the role of information systems? • How do systems serve the various levels of management in a business and how are these systems related? 2.2 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems STUDENT LEARNING OBJECTIVES • How do enterprise applications and intranets improve organizational performance? • Why are systems for collaboration and teamwork so important and what technologies do they use? • What is the role of the information system’s function in a business? 2.3 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems The Tata Nano Makes History with Digital Manufacturing • Problem: creating a car that costs $2,500 without sacrificing safety or value • Solutions: implement digital manufacturing that automates processes in product design and production engineering planning 2.4 Copyright © 2011 Pearson Education, Inc. publishing as Prentice...
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...Information Systems in Organizations (Wallace) Chapter 1 Information Systems and People 1) China is known as the world's "back office" because innumerable companies in China manage information system applications for a growing number of multinational corporations. Answer: FALSE Page Ref: 6 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes 2) A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction. Answer: FALSE Page Ref: 8 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Describe the functions of customer relationship management (CRM) systems 3) A person's online behavior is an important source of business intelligence. Answer: TRUE Page Ref: 9 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Explain how information systems can be used to assist in decision making 4) The information systems that support virtual teamwork and collaboration are, in some respects, still in their infancy compared to the more mature operational systems. Answer: TRUE Page Ref: 9 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork 5) The development and application of innovative information systems improve the operations...
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...Accounting Information Systems 1 INTRODUCTION • We’ll also discuss how to hasten or improve the development process through: – Business process reengineering – Prototyping – Computer-aided software engineering (CASE) tools © 2012 UMT Advanced Accounting Information Systems 2 BUSINESS PROCESS REENGINEERING • Business process reengineering (BPR) is the analysis and redesign of business processes and information systems to achieve significant performance improvements. – Reduces a company to its essential business processes. – Reshapes organizational work practices and information flows to take advantage of technological advancements. © 2012 UMT Advanced Accounting Information Systems 3 BUSINESS PROCESS REENGINEERING • BPR: – Simplifies the system. – Makes it more effective. – Improves a company’s quality and service. • BPR software has been developed to help automate many BPR tasks. © 2012 UMT Advanced Accounting Information Systems 4 BUSINESS PROCESS REENGINEERING • Michael Hammer has set forth several principles that help organizations successfully reengineer business processes: - Organize around outcomes, not tasks. • DO AWAY WITH: Assigning different parts of a business process to different people, with the resulting handoffs, delays, and errors. INSTEAD: Each person’s job is designed around an objective, outcome, or process rather than a task needed to complete a process. • © 2012 UMT Advanced Accounting Information Systems ...
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...Read Me First Week One Introduction INFORMATION SYSTEMS PLAY A KEY ROLE IN ALMOST EVERY ORGANIZATION TODAY. THE AMOUNT OF WORK THAT MUST BE DONE REQUIRES ASSISTANCE THAT COMPUTER SYSTEMS CAN PROVIDE. THEY COVER INTERNAL AND EXTERNAL FUNCTIONS IN THE ENTERPRISE. INTERNAL SYSTEMS INCLUDE PAYROLL, ACCOUNTING, AND INVENTORY MANAGEMENT. EXTERNAL SYSTEMS COVER AREAS SUCH AS SALES, MARKETING, AND WEBSITES. SOME SYSTEMS SPAN BOTH AREAS, MANAGING INTERNAL AND EXTERNAL PARTS OF THE RELATED FUNCTIONS. Some information systems are visible parts of an organization’s operations, but others lie under the surface. The latter types provide vital services, but may not be as visible to users. This week in relationship to the course and the program THIS WEEK STARTS WITH AN OVERVIEW OF INFORMATION SYSTEMS. YOU WILL EXAMINE THEIR COMPONENT PARTS AND THE DIFFERENT ROLES THEY FILL IN THE ENTERPRISE. YOU WILL ALSO LOOK AT HOW THEY ENHANCE THE MODERN ENTERPRISE AND ENABLE NEW BREAKTHROUGHS WITH THE CAPABILITIES THOSE SYSTEMS PROVIDE. Hints for a reading strategy of the assigned materials READ THE CHAPTERS AND BECOME FAMILIAR WITH THE WAYS INFORMATION SYSTEMS ENABLE THE MODERN WORK WORLD. LINK WHAT YOU READ TO YOUR EXPERIENCE AS A USER OF INFORMATION SYSTEMS. UNDERSTANDING THE INTEGRAL ROLE OF INFORMATION SYSTEMS IN THE MODERN ENTERPRISE CAN HELP YOU UNDERSTAND HOW TO USE THEM MORE EFFECTIVELY IN THE FUTURE. Keep your eyes open for systems that began as optional enhancements, but...
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...UNIVERSIty OF GHANA BUISINESS SCHOOL Write a Case Study report on the use of web-based information systems by an organization in Ghana UNIVERSIty OF GHANA BUISINESS SCHOOL Write a Case Study report on the use of web-based information systems by an organization in Ghana Index No: 10508454 Table of Contents Background 2 Information Systems 2 Web-based Information Systems 3 Health Information Systems 3 Types of Health Information System 5 Components and Functions of Health Information System 6 Brief Overview of the Health Care System in Ghana 7 Context of Study 8 Vision and Mission 9 Core Objectives 9 Benefits of web – based health information system 9 Barriers to web – based Health Information System 11 References 13 Background For the thriving nature of every business setting, whether for-profit or not-for-profit, but also for long term survival, there is a need for the adoption of proper information dissemination and sharing systems in real time to the benefit of all stakeholders in the organization. In times past, most businesses operated with less or no importance attached to how data and information about their businesses are handled, oblivious of its subsequent consequences to the organization. Currently, in the midst of a swiftly moving landscape in technology, coupled with transient business innovations that seek to maximize both short-term and long-term profits as well as benefits; that means...
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