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User Manual Critique

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User Manual Critique
This is a critique of the first generation Motorola Droid cellular phone. One of the criteria used will be the table of contents. The table of contents is important if the user wants to learn how to execute a specific task without reading through the entire manual. Another important criterion is how accurate and detailed the information is to accomplish each step successfully. The manual must be able to be read and understood by different audiences. The graphics in the manual should stimulate the visual learner and provide clear guidance to the user. The ability to contact customer support is important so the user feels they have a place to go if they have any questions about the phone.
Table of Contents
The table of contents is organized and thorough using the different topics of the phones attributes. The table is structured in a numerical sequence that helps the user navigate to different parts of the manual. The table of contents is well organized and complete, but the light blue color font on white paper is a little hard to see. If the writer would have used better highlighting techniques, the font would not look washed out. The organization of the table of contents is important but accuracy is critical for user success.
Accurate and Detailed
This manual provides the accurate and detailed instructions required for any user to open the box, follow the step-by-step instructions, successfully set up and operate the phone. This manual states that the user can search the Internet using voice commands. The manual does not explain that the user will have to download an application called Google Voice Search to activate the voice command feature. The manual can be accurate and detailed, but it has to be written so all users can read and understand it to accomplish each task successfully.
Readable and Understandable
Evaluating this manual it is evident that the writer has written this manual understanding the importance of highlighting. Using headings and white space break up the text and make the manual more readable. The manual is also written at a level that is understandable for audiences of different technical levels. The text in the call out boxes is a harder to read than the normal size text. The writer used smaller text because of space constraints. Making the text bold would make it more readable. Highlighting techniques make the manual more readable and graphics provide visual clarity.
Graphics
The majority of the graphics in the manual provide the user with the visual representation that is needed so the user cannot only read and execute each step correctly but can also show how to accomplish each step in relation to the graphics in the phone. The graphics in the beginning of the manual under the heading of “Let’s Go” demonstrates the installation of the cellular phone MicroSD and memory card. The pictures provided do not show what direction the memory card should be installed into the slot to make contact with the internal contacts. It is true that pictures are worth 1000 words but there is no substitution to the human voice.
Customer Service
Customer support information is imperative for the writer to include in the user manual. This user manual provides both the web address and the phone number to customer support. On page number one of this manual the writer has included the web address to customer support. The phone number to customer support is found on page 44 under Troubleshooting. It would be more advantageous to the user if the writer included all contact information to customer support on both pages.
The table of contents is organized so the users can find instructions on specific functions of the phone. The accuracy and detail put into a manual provides the knowledge foundation that the user requires to operate the phone successfully. The manual needs to be written at a level that any user can read and understand what the phone does, and how to operate it. The graphics used in manuals need to pertain to the task, and provide visual directions. Finally, a manual could have the above sections without any of the negative finding, and still be unsuccessful without the proper customer support information. References
Motorola Droid user manual [PDF file]. (2010). Retrieved from http://www.motorola.com/staticfiles/Support/US-EN/Mobile%20Phones/DROID-by-Motorola/US-EN/Documents/Static-Files/DROID_UG_Verizon_68000202474a.pdf

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