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Va Medical Center Case Summary

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1.) Currently different VA medical centers (VAMCs) refer to patient advocates using different titles, such as "patient representative", "patient advocate", etc. Do you think the title of patient advocates should be standardized across VA? Please explain your response. Yes, this uniformity across the VA system will allow the flow of information to be consistent, in responding to the needs of the patients 2.) Do you think all VAMCs should use the same position description for the role of the patient advocate? Please explain your response. Yes, uniformity needs to be consistent to meet the needs of the patients. Also, the VAMC should produce literature that clearly identifies the duties and responsibilities of the PA and provide this literature

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