Vair Corporation: Internal and Management Communication Issues
Megan Weber
MAN-373-OL011
Final Project

College ID: 0541231
Email: megan.weber@students.tesc.edu
Phone Number: (240) 357-4939
Abstract
This case study analyzes the internal and management communication at Vair Corporation in order to demonstrate knowledge of professional managerial communication techniques. The study answers the following three questions:
1. How does the management’s communication of departmental procedures contribute to the communication environment?
2. What conflict strategy is Vair Corporation currently using?
3. What communication techniques are currently contributing the poor communication environment?
These questions are answered via an analysis of the organization using John Dewey’s Rational Problem-Solving Process (Hynes, 2011). Through an examination of the problem-solving process and, in particular, the developed resolutions in the fourth step, several recommendations are made so that Vair Corporation may develop a positive internal communication environment.

Introduction
Vair Corporation is a growing company that specializes in resale of HVAC and fireplace units for apartment management companies in the greater Washington, D.C. area. As the staff works from multiple locations, internal communication is of vital importance. The Sales Team works closely with the Operations Team to communicate the status of various orders and fulfill deliveries in a timely manner. This communication is often filled with conflict as the Sales Department places priority on specific orders, while the Operations staff strives to fulfill each order in a first-come, first-served sequence. When the Sales staff communicates priority orders to the Office Manager, s/he occasionally requests rushed processing by the Operations Department. However, the orders are not given priority as