...Verbal and Nonverbal Communication HCA/230 April 26, 2013 Verbal and Nonverbal Communication Communication is an extremely important part of our everyday lives. It is how we convey our thoughts, feelings, emotions, and state of mind to other people. Communication sounds simple enough, one person exchanges a thought while the other listens, and vice versa. However, communication is much more complex than the way most people perceive it. There are endless reasons and purposes for communication, and additionally there are numerous ways to communicate. Communication is found when we read books, when we listen to a lecture, and when we watch people acting in a play. It is also found when we cook a meal for someone, cross our arms in front of us, or stop speaking to someone. These are all examples of verbal communication and nonverbal communication. In this essay, both will be explained and specific examples will be looked at in detail. Verbal Communication Verbal communication is the exchange of words, either spoken or written, in order to share thoughts, feelings, or ideas. Verbal communication can be very tricky, especially if you are communicating with someone from a different region or country. When I visit my family in Nebraska, people are often confused by my choice of words and phrases because I am a Gulf Southerner, but I lived in North Carolina for many years. I make groceries in a buggy, I wear britches and not pants, and I don’t cook with oil...
Words: 861 - Pages: 4
...Nonverbal and Verbal Communication Jennifer Gomez Instructor:Drew Risinger, MHA HCA/230-Communication Skills For Health Care Professionals 01/13/2013 There are two main types of communications, verbal and non-verbal. Today I will writing about the principles of verbal and non-verbal communications and how good communication is key for the work place. Also will be speaking on a personal situation, where verbal and non-verbal communication was hard to understand. I will be also talking to you about how technology is influencing communication. There are difference between verbal and nonverbal communication. “Verbal communication includes rate, volume, pitch as well as articulation and pronunciation. Verbal communication also includes sign language and written forms of communication.” ("What Is The Difference Between Verbal And Non Verbal Communication?", 2010). Non verbal communication is body language like one’s , posture, appearance, listening, eye contact, hand gestures and facial expressions. Nonverbal communication is in the way one carries themselves, how one folds there arms when they talk. There many more gestures in nonverbal communication. Nonverbal communication is how I mostly communicate with other people as verbal communication is sometimes very confusing. I believe this is one of the biggest part of communication. Everyone reads into how people sit, how they walk, how close they are when they are talking and how loud or...
Words: 578 - Pages: 3
...Verbal and Nonverbal Communication Teresa Reeves HCA 230 January 10, 2016 Professor Jetonga Keel Describe the principles of verbal and nonverbal communication. There are different principles of verbal and nonverbal communication. The principles that identify with verbal communication includes having the ability to understand and recognize that different languages have value, the ability to understand dialect, words could have different meanings, it depends on the culture, having the ability to recognize that language is different among cultures and finally having the ability to understand that verbal communication is considered to be shared understanding. In nonverbal communication the principles consist of understanding cultural differences, many people fail to understand and learn the difference with nonverbal communication, nonverbal communication is often interpreted prior to verbal communication, it is identified with people’s emotions and relationships, and finally as in verbal communication culture plays a major role in nonverbal communication. Explain which three principles you think are critical for effective communication. The principles of verbal and nonverbal communication is important but in the health care field the three critical and effective principles include; know that everyone may speak a different dialect, understand that words may mean something different among different cultures, and that nonverbal communication occurs prior to verbal communication...
Words: 808 - Pages: 4
...Nonverbal and Verbal Communications Nakia Best Mary Burks May 4, 2014 The first principle is to recognize that all languages have a value. All languages have a value and no language is better than the other. Second principle that everyone speaks a different dialect everyone have a different dialect whether it being Midwestern, Southern, Eastern, or Western, everyone has a different vocabulary, **The word “communication” means a common ground of understanding. Communication means sharing thoughts, and feelings with one another. Communication is a for Understanding, each another. A lot of problems can be taken care of through Communication. For example, Blacks and Whites. War is not the solution for all the problems Between these two ethnic groups. A much better alternative is communication. Communication Has to be put in a clear manner. Bad communication skills may lead to serious issues like; Some publicly made statements have created conflicts between Blacks and Whites.. The whole process of communication involves the following elements: “Message – A piece of information, which the sender wants to send to the receiver. Sender – The first person who wants to send the message to another person. At times, the sender Is required to have the subject knowledge of the message he wants to send. Encoding – The process of conversion of the subject matter into symbols is called encoding. In Encoding process, the sender...
Words: 697 - Pages: 3
...Verbal and Nonverbal Communication and Listening Skills Adam Black SOC/110 06/15/15 Kelly Simpson Verbal and Nonverbal Communication and Listening Skills Verbal communication coexists alongside non-verbal communication, which can affect people’s perceptions and exchanges in subtle but significant ways. Non-verbal communication includes body language, such as gestures, facial expressions, eye contact and posture. Touch is a non-verbal communication that not only indicates a person’s feelings or level of comfort, but illustrates personality characteristics as well. A firm handshake or warm hug indicates something very different than a loose pat on the back or a timid handshake does. The sound of our voice, including pitch, tone and volume are also forms of non-verbal communication. The meaning behind someone’s words is often entirely different than the literal translation, as is seen in instances of sarcasm and mockery. The clothing we wear and the way we design our living space are also forms of non-verbal communication that frequently shape people’s judgments about others, regardless of whether or not the perceptions are true. Think of how many relationships start with a man and woman making eye contact across a crowded room. A playful wink tends to be more effective than a well-thought out pick-up-line. We can identify five main functions of non-verbal communication: to express emotions, communicate interpersonal relationships, support verbal interaction...
Words: 995 - Pages: 4
...Verbal versus Nonverbal Communication My objective is to examine my communication experiences as an employee and as a customer. Through my selected circumstances, I hope to find if my nonverbal actions prevail over my verbal techniques. I have tried to present both my view and that of others as impartially as possible. I work with part-time employees, as well as full time. Trying to communicate my frustration with fellow coworkers not doing what I concider their “fair share” has left me disappointed at times. I have noticed that one part timer in particular doesn’t finish many tasks, knowing someone else will take care of it. Here is how a typical scenario played out recently: Bright and early Monday morning I enter our office and immediately notice that the area looks disheveled . The desk was strewn with paperwork, cups and an empty takeout container. A note addressed to me states, “ Hey girl! Can you call this guy back when you get in? Thanks!”. My irritation grows as I clean up, call customer, who happened to be irate, and try to salvage my day. Later that morning, the part-time employee comes in. Perching on the edge of my desk she swings her leg while examining the ends of her hair. “Did you get my note?” she says. I lean back in my chair and cross my arms over my chest, “Uh huh”. Part-timer breaks into a smile, “Thanks so much, I had to leave early and that guy sounded mad on the answering...
Words: 997 - Pages: 4
...Non-Verbal and Verbal Communication Carolyn Dallas HCA/230 Sunday, February 17, 2013 Robert Fieghtner Non-Verbal and Verbal Communication Thurber (2010), "Precision of communication is important, more important than ever, in our era of hair trigger balances, when a false or misunderstood word may create as much disaster as a sudden thoughtless act.” (Quotes on Communication). Communication is about giving and receiving through a number of channels. There are principles for communication that we should follow. Communication is Constant, when we are not speaking our non-verbal communications are still speaking. Communication is Transactional. It can be complex, depending on the persons involved and how it is given and received. Communication is a Process of communication is like a river, it is always continuous, always changing. Communication is Irreversible. Once you have transmitted a message, you cannot take it back. Communication is learned. As we continue to grow and learn, our learned communication level continues to grow. Communication is Creative. We use different types of gestures whether facial expressions, body language or hand movements which make us unique in our styles of communicating. All principles are important for effective communication but I believe that the most important one is the process. How a message is delivered will determine how it is received. The tone sets the stage for the whole message. It is important...
Words: 763 - Pages: 4
...Verbal vs. Nonverbal Communication Colorado Technical University If you’ve ever heard the saying, “It’s not what you said; it’s the way that you said it”, you likely understand that a message that is conveyed or interpreted relies on much more than verbal communication, or spoken words within a conversation, a newscast, or an audiobook. Nonverbal communication is the unspoken portion of a conversation that conveys understanding and emotion, such as the tone, facial expressions, body language, and gestures that are used (Editorial Board, 2012). Nonverbal communication does not have to be accompanied by verbal communication (Editorial Board, 2012). For example, one may be sitting on a bus as another person with strong cologne or perfume enters. A nonverbal message of disgust may be conveyed by crinkling of the nose, or by making an unpleasant face. In another example, a message of delight can be conveyed by raising eyebrows and smiling after taking a bite out of a pastry. A classic example of the different messages that verbal and nonverbal communication can convey is a woman’s way of conveying that she is unhappy. Her husband may notice that she is being short with him or is withdrawing from a social situation. He asks her, “Honey, are you okay?” to which she responds, “I’m fine”. When relying solely on verbal communication, one would come to the conclusion that the woman is fine, as her verbally spoken words stated. When nonverbal communication is taken into...
Words: 507 - Pages: 3
...Police Officer Verbal And Nonverbal Communications CJA/304 Law enforcement officers who understand how to handle the public press will likely able to have an effective communication with them. The public press has a job to complete just like law enforcement officers do as well (Wallace & Robertson, 2009). Their role is to inform the public of news and events, which may affect the public. Although law enforcement officers communicate with citizens and other law enforcement officers, speaking through the press to the public is a different perspective. There may be times when a police officer may have to speak to the media. One obstacle for police officer speaking publicly to huge group of people, they may develop stage fright (Wallace & Roberson, 2009). Some people have a naturally talent at public speaking better than others. However with continual practice, and mastering a few techniques, anyone can conquer the fear of public speaking. “Public speaking is simply talking to more than one person’ (Wallace & Robertson, p. 78, 2009). While dealing with the media, police officers cannot afford to be shy (Garner, 2003 – 2013). Police officers must have “the ability to communicate clearly is a necessity; communicating effectively with the public is an absolute necessity” (Garner, para. 1, 2003 – 2013). For police officers, the media is a tool to reach out to the public. Police officers should have a professional look when giving a speech...
Words: 1893 - Pages: 8
...Verbal and Nonverbal Communication and Listening Skills People use different forms of communication. Communication can be both verbal and nonverbal and both are equally important when a person is communicating. Verbal communication is communication that can be had over the phone, face to face, via fax or via email. Nonverbal communication is communication that is conveyed through body language, eye contact, the tone of a person’s voice or the distance in which the persons communicating are to each other. Nonverbal communication expresses thoughts and feelings without words and is meant to help with the message you are trying to get across with your words. I tend to communicate nonverbally with my facial expressions. My facial expression usually give away my true feelings on the matter I am discussing. Knowledge of Nonverbal Communication Knowledge of nonverbal communication can help when communicating with others because it can help you bring your point across if you use it correctly. If you want to relay a serious message you will have to keep your tone serious, if you are relaying a serious message with a joking tone and laughing then the person you are talking to will not know if they are to take you serious or not. The same can be said for the opposite. If you are communicating with someone about something that is light and jolly but you have a mean tone the person will not know how they are to receive the message. Making sure that your tone and words match is important...
Words: 938 - Pages: 4
...ASSIGNMENT 2 Verbal and Nonverbal Communication Ethics Statement People have the uncanny knack of communicating something even if they didn’t intend to do it. It’s the way that the way our body moves is able to tell the real story, sometimes though what we physically say is not re enforced by our body language. Most people who take the time to study your disposition enough are able to gather more information about you than if they just listened to you. I know I have to be careful that I’m not meaning one thing but say another. What people hear and what is actually said is sometimes very different. If we’re not careful we can all have unethical behavior that demeans others. For example, if you speak in a patronizing vocal tone, if you scream at the less powerful, or if you touch people inappropriately, you are engaging in unethical nonverbal communication. Similarly, if you respond to others' communication in a way that misrepresents how you actually feel, you are being unethical. Thus if you laugh at a racist joke even though you dislike it, your behavior is unethical both because it degrades others, and because it misrepresents your true reaction to the joke. Nonverbal behaviors reflect your real attitudes, beliefs, and feelings. Without being aware of it we could be using our nonverbal behavior to intimidate, coerce, or even silence someone. Always try to remember that you are just as responsible for your nonverbal communication as you are for your verbal communication. If you...
Words: 278 - Pages: 2
...Social psychology SOC201 The effect of nonverbal communication on business performance Submitted by: Mahmoud Mohamed Abo El Abbas Submitted to: Dr. Nihal El Shimy T.A. Noura Said Table of contents 1. Introduction i. What is Non-verbal communication? -------(3) ii. Types of Non-verbal communication-------------(3) iii. How does Non-verbal communication affect us?-----(6) 2. Nonverbal Communication with workplace interactions: i. Managers------(7) ii. Employees-----(8) 3. Conclusion (9) 4. References (10) 1. What is Non-verbal communication? According to Dr. Albert Mehrabian, who conducted several studies on nonverbal communication 7% of any message is conveyed through words, 38% through certain vocal elements, and 55% through nonverbal elements. This makes 93% of our communication nonverbal. Nonverbal communication is nonverbal stimuli and behaviour in a communication setting that transmits a meaning. The first 4 minutes you meet a person you decide nearly 80% of your attitude towards them, even if that person didn’t speak, his nonverbal behaviour makes you like or dislike him. There are many types of nonverbal behaviour and elements that can affect how we react towards someone including; Types of Non-verbal communication: Facial Expressions are motions human beings do using face muscles in order to react nonverbally to an action or to show a state of emotion consider how much information can be conveyed...
Words: 1905 - Pages: 8
...Demonstrative Communication Nicole Smith BCOM/275 May 14, 2012 Louise Stelma Demonstrative Communication Demonstrative communication Communication can be described in many different ways and mean many things. Communication is the process of transmitting, relaying, or sending and receiving messages. The communication process conveys thoughts, ideas, data, and messages either thru speech, writing, body singles, behavior, or kinesics (Cheesebro, Rios, & O'Connor, 2010). Communication can be transmitted verbally and non-verbally. Verbal communication combines written and oral communication while nonverbal communications is express thru body language, facial expressions, eye contact, and gestures. The key to effective communication is the shared understanding of the information between the receiver and sender. It involves the shared understanding of thoughts, feelings, wants needs, and the intentions of the communicators, which may not be openly expressed with words (Cheesebro, Rios, & O'Connor, 2010). The communication process is completed when the receiver understands the message being sent by the sender. This paper will deliberate demonstrative communication, a style of communication that deals with nonverbal and unwritten communication. This paper will discuss how demonstrative communication can be positive and negative, effective and ineffective, and how it is mutually for the sender and receiver. It will also discuss nonverbal cues, the functions of nonverbal communication...
Words: 1172 - Pages: 5
...Demonstrative Communication BCOM/275 22 May 2012 Demonstrative Communication When the question, “What do you think of when you hear the word communication?” is asked, usually the first or second response is “speaking.” Of course that is an important component, but the area of nonverbal communication, research indicates, is more “telling” of our thoughts than the verbal words we speak (Clark, 2004). Communication is often expressed either verbally, nonverbally, written, or visually. The focus of this paper is to discuss and examine communication that does not involve verbal stimuli. This type of communication is commonly referred to as Demonstrative Communication. Demonstrative Communication involves the use of nonverbal cues. Examples of nonverbal cues include facial expression, postures, eye gaze, gestures, facial expressions, and body language. Nonverbal communication is a very crucial but often neglected area of communication. In comparison, verbal communication make up seven percent of a message, and the remainder is composed of 38% percent tone and 55% nonverbal cues (Lee, 2011). Verbal communication involves using speech to exchange information with others. Verbal communication is more than just talking; it also includes written and mediated communication. A response of “yes” is considered an example of verbal communication, as long as it involves at least one sender and one receiver using spoken words, it can be considered an example of verbal communication (Evans...
Words: 1017 - Pages: 5
...Demonstrative Communication Demonstrative Communication Communication is defined as the process of sending and receiving information, a process by which information is exchanged between individuals through a common system of symbols, speech, signs, writing, or behavior (Merriam-Webster, 2011). Communication can be verbal or nonverbal, written, or visual. According to Paul Endress, 7% of the communication process is words, 38% is voice tone, and 55% is physiology. Therefore, nonverbal communication comprises 93% of communication; it is made up of the following three areas and their subgroups: • Body o Physical Space o Clothing and appearance o Locomotion ("kinesics") • Physiology o Posture o Gesture o Facial expressions • Nonverbal o Eye contact o Touch ("haptics") o Tone of voice (paralanguage) Research shows that the nonverbal "channels" of communication (how things are said) are often more important than words alone (what is said)(Endress, 2010). Demonstrative communication is that part of the communication process that includes nonverbal and unwritten communications. Demonstrative communication entails sending and receiving wordless messages (Nayab, 2010) Effective or Ineffective Effective communication is the foundation for positive interactions in the workplace as well as in social settings. To share ideas, give opinions, or be defined as an individual, one must have effective verbal and nonverbal communication skills. These skills are not only important...
Words: 1812 - Pages: 8
