...1. The description the requirement of the video system is as below. ------------------------------------------------- A video store system runs a series of fairly standard video stores. Before a video can be put on the shelf, it must be cataloged and entered into the video database. Every customer must have a valid customer card in order to rent a video. A customer rents the video for three days at a time. Every time a customer rents a video, the system must ensure that they do not have any overdue videos. If so, the overdue videos must be returned and an overdue fee must be paid before the customer can rent more videos. Likewise, if the customer has returned overdue videos, but has not paid the overdue fee, the fee must be paid before a new video can be rented. Every morning, the store manager prints a report that lists overdue videos. If a video is two or more days overdue, the manager calls the customer to remind him/her to return the video. If a video is returned in a damaged condition, the manager removes it from the video database and may sometimes charge the customer. a. Draw a use case model for the video system described above. Manager Manage customer Add video Rent Return Overdue Print report Delete video charge Customers (10 marks) b. Rental is one of the use cases in the video system. Write a Rental use case description using detail format (Use case name, actor(s), brief description, pre-condition, post-condition, main scenario (flow...
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...LOVELY PROFESSIONAL UNIVERSITY INSTRUCTION PLAN (for Lectures) Term: 3rd Course No. COM604 Course Title: STRATEGIC MANAGEMENT L: 4 T: 1 P: 0 Textbook: 1. Hunger J. D. and Wheelen T. L. , Strategic Management & Business Policy, Pearson Education, New Delhi, 8th Ed., 2006 Other Specific Books: 2. Kazmi, A. Business Policy and Strategic Management, Tata McGraw Hill, New Delhi, 2nd Ed. 2007 3. Jauch, R. Lawrence, R. Gupta and W.F.Glueck, Business Policy and Strategic Management, Frank Bros.&Co., 7th Ed.,2007 Other readings: |S. No |Journal articles as compulsory reading | |. |Camillus, J. C. Strategy as a wicked problem, Harvard Business Review, May 2008 | | |Hirotaka, The contradictions that Drive Toyota’s success, Harvard Business Review, June, 2008 | | |C.K. Prahalad’s Plan: India @75, Business Today, August 24, 2008 | | |McAfee, A. and Brynjolfsson, E., Investing in IT that makes a competitive Difference, Harvard Business Review, July-August, 2008, PP.98-107 | | |Collis, D.J. and Montgomery, C.A., Competing on Resource, Harvard Business Review, July-August, 1995 ...
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...for HFC shareholders. On the other hand, the governance decision required the board to balance its fiduciary responsibility against the original mandate of Milton Hershey to support the Hershey School in perpetuity. The fiduciary responsibility is relatively simple compared with satisfying a broad array of constituents, including the Hershey community, HFC employees, and Pennsylvania’s attorney general. In addition to this teaching note, we provide a variety of teaching supplements to support a discussion of the complex issues presented by the case: • Video footage of the Hershey community and key players in the case • Excel spreadsheets for key case exhibits • Excel spreadsheets for key teaching-note exhibits • Projection-ready copies of case exhibits • Projection-ready copies of teaching-note exhibits All these materials reside on a single CD with a menu format. The videos are particularly useful in bringing to life the stakeholder issues through the statements of Bill Alexander and Richard Zimmerman. Alexander was a successful entrepreneur serving on the trust’s board, and Zimmerman, a...
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...Confirming Pages Case 3 United Breaks Guitars John Deighton Leora Kornfeld On July 8, 2009, United Airlines offered professional musician Dave Carroll $1,200 in cash and $1,200 in flight vouchers to ‘make right’ a situation in which his guitar had been damaged at Chicago’s O’Hare airport during transfer from one airplane to another, in full view of passengers seated in the plane. Carroll had spent 15 months seeking compensation, but the effort appeared to have reached an impasse when a United Airlines customer service representative told him that the airline had concluded that the damage was Carroll’s responsibility and that she considered the matter closed. He replied that in that case he would be composing three songs about his experience and posting them to the video-sharing site YouTube. The first song was posted on July 6, 2009. At the same time, he wrote a blog entry detailing the ordeal and posted the link to the YouTube video on his Twitter account. Within a week the video had been viewed three million times, and United Airlines had reached out to Carroll to offer the compensation. Online and offline media helped propagate the story. On July 22, 2009, The Times of London wrote that “the gathering thunderclouds of bad PR caused United Airlines’ stock price to suffer a mid-flight stall, and it plunged by 10 percent, costing shareholders $180 million.”1 Hundreds of news reports repeated the story of how a single poorly handled customer complaint had, thanks to the...
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... Page 7 Software Installed on Computer Page 7 Software Breakdown Page 7 Hardware Test Sheet with Brief Page 8 Software Test Sheet with Brief Page 9 User Support Page 10 Security Setup Page 10 Security of the system Page 10 Health and Safety Page 10 Summary...
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...SaSampa Video, Inc. 10/12/10 12.27 9-201-094 REV: OCTOBER 7, 2003 GREGOR ANDRADE Sampa Video, Inc. Sampa Video, Inc. was the second largest chain of videocassette rental stores in the greater Boston area, operating 30 wholly owned outlets. Begun in 1988 as a small store in Harvard Square catering mostly to students, the company grew rapidly, primarily due to its reputation for customer service and an extensive selection of foreign and independent movies. These differentiating factors allowed Sampa Video to compete directly with the leader in the industry, Blockbuster Video. But unlike the larger rival, Sampa had no ambitions to grow outside of its Boston territory. Exhibit 1 contains summary financial information on the company as of their latest fiscal year-end. In March 2001, Sampa Video was considering entering the business of home delivery of movie rentals. The company would set up a web page where customers could choose movies based on available in-store inventory and pick a time for delivery. This would put Sampa in competition with new internet-based competitors, such as Netflix.com that rented DVDs through the mail and Kramer.com and Cityretrieve.com that hand delivered DVDs and videocassettes. While it was expected that the project would cannibalize the existing operations to some extent, management believed that incremental sales would be substantial in the long run. The project would provide customers the same convenience as internet-based DVD rentals for the...
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...STRATEGY 2014-2015 First Term Section A: Tuesday 10:30 - 13:15 WMY 408 Section G: Tuesday 14:30 - 17:15 YIA LT8 Instructor: Professor Daphne YIU Office: Cheng Yu Tung Building 808 Office Hours: Electronic: any time via email Physical: only by appointment Phone: 3943 7789 Email: dyiu@cuhk.edu.hk TA: Cathy Tian (Email: xiaocong@baf.cuhk.edu.hk) Course Overview and Objectives This course is about the creation and maintenance of a long-term vision for the firm and formulating and implementing competitive strategy in accordance with that vision. As the capstone course in the undergraduate business curriculum, this course builds on functional business areas such as marketing, accounting, finance, and management information systems. What sets this course apart from the other more functional courses is that we will take the perspective of the general manager and integrate functional knowledge into our understanding of the firm as a whole while seeking to establish a strong competitive position. To understand how a firm can develop its strategic position, we will study many contemporary strategic management theories and issues. These theories and concepts will provide you with the tools necessary to conceptualize a firm’s competitive environment and resources, as well as to formulate strategic recommendations to enhance the strategic competitiveness of a firm. In this course, we will use real business cases and examples to apply the concepts and tools presented...
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...BBA340 Cross Cultural Management Department of Marketing and Management Faculty of Business and Economics Unit Guide E2 Evening; Offered in Session 2, North Ryde 2012 Table of Content Table of Content General Information 2 3 Convenor and teaching staff Credit Points Prerequisites Corequisites Co-badged status Unit Description 3 3 3 3 3 3 Learning Outcomes Graduate Capabilities 4 5 Capable of Professional and Personal Judgement and Initiative Engaged and Ethical Local and Global citizens Discipline Specific Knowledge and Skills Critical, Analytical and Integrative Thinking Assessment Tasks 5 5 6 6 8 Case Study and Presentation Media Report Analysis Final Examination 8 9 10 Unit Schedule Delivery and Resources 12 14 Classes Prizes Required and Recommended Texts and/or Materials Teachnology Used and Required Learning and Teaching Activities Policies and Procedures 14 14 14 15 15 17 Academic Honesty Grades Grading Appeals and Final Examination Script Viewing Special Consideration Policy Student Support Student Enquiry Service Equity Support IT Help Research and Practice 17 17 17 17 18 18 18 18 19 Page 2 of 19 General Information Convenor and teaching staff Unit Convenor: Meena Chavan Email: meena.chavan@mq.edu.au Other Staff: Choon-Hwa Lim Email: choon-hwa.lim@mq.edu.au Credit Points 3 Prerequisites 42cp Corequisites N/A Co-badged status ...
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...OC College of Business Administration MGMT 5603.93: Ethics, Decision Making, and Communications Fall 2015, Term 2 Online _______________________________________________________________________________________ Professor: Dr. Phil Lewis, Professor of Management Phone (Work): (405) 425-5561 or 425-5560; (Home): (405) 475-7070 Email: phil.lewis@oc.edu Virtual Office Hours: Email responses normally within 24 hours. Mission of Oklahoma Christian University Oklahoma Christian University is a higher learning community that transforms lives for Christian faith, scholarship, and service. MISSION OF THE OC SCHOOL OF BUSINESS ADMINISTRATION Within a framework of excellence in contemporary business education, the School of Business Administration will build a community of lifelong relationships upon a foundation of enduring Christian values. CONTRIBUTION OF COURSE TO CHRISTIAN SERVICE AND LEADERSHIP For I have walked in my integrity … I will walk in my integrity … Joyful are people of integrity, who follow the instructions of the Lord. Psalm 26:1, 26:11, 119:1 (NKJV). THE OC COVENANT The Covenant for Oklahoma Christian University is posted under Course Information. REQUIRED TEXT Phillip V. Lewis, Ethics in the World of Business, Kendall-Hunt Publishing Co., 2014 (ISBN: 978-1-4652-3979-2). COURSE DESCRIPTION This course examines the basic ethical issues involved in the conduct of business from a biblical perspective. Critical thinking of organizations as...
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...[pic] College of Humanities HUM 186 Course Syllabus Media Influences on American Culture 6 – 10 p.m. Tuesdays Course Start Date: 06/14/2011 Course End Date: 07/12/2011 University of Phoenix South Florida Campus Miami Learning Center 11410 NW 20th Street, Miami, FL 33172 Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright © 2011, 2009 by University of Phoenix. All rights reserved. University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Course Description The course provides an introduction to the most prominent forms of media that influence and impact social, business, political...
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...right but a mere privilege burdened with responsibilities. Possession of the qualifications prescribed by law prior to admission to a profession is not only a prerequisite to the grant of a license but a continuing requirement. Towards this end, the State, by virtue of its general police power, may suspend or revoke the professional license of an erring registered professional, in this case a medical practitioner, showing any fault or deficiency in his moral character, honesty, probity or good demeanor. CA-G.R. SP. NO. 121130 DECISION Page 2 In this Petition for Review under Rule 43 of the 1997 Rules of Civil Procedure, petitioner Hayden Kho, Jr. seeks to reverse and set aside the August 22, 2011 Decision 1 of the Professional Regulation Commission (PRC) in Administrative Case No. A-373 which affirmed the earlier Decision2 of the Board of Medicine dated November 20, 2009 finding him guilty of Immorality, Dishonorable and/or Unethical Conduct and the latter's subsequent Order 3 dated February 8, 2010 denying petitioner's Motion for Reconsideration. The facts of the case pertinent to the case at bar are as follows: Hayden Kho, Jr. (petitioner) is a duly licensed physician. He obtained his Doctor of Medicine degree from the University of Santo Tomas in 2005 and passed the medical licensure examinations and obtained his license in 2007. Thereafter, he began his career as one of the doctors at the Belo Medical Group, Inc. (BMGI)....
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...Devry GSCM 206 Complete Course-Latest 2015 December (All Discussions, All Case , Week 3 And 5 Quizes And Final) IF You Want To Purchase A+ Work then Click The Link Below For Instant Down Load http://www.hwspeed.com/Devry-GSCM-206-Complete-Course-Latest-2015-December-11204585.htm?categoryId=-1 IF You Face Any Problem Then E Mail Us At JOHNMATE1122@GMAIL.COM Question Devry GSCM206 Week 1 Discussion DQ 1 & DQ 2 Latest 2015 November DQ 1 What is operations and supply chain management? What career opportunities would you be interested in pursuing in the field of operations and supply chain management? DQ 2 How do operations and supply chain processes provide a competitive advantage in the global arena? How is a firm’s mission related to its strategy? Devry GSCM206 Week 2 Discussion DQ 1 & DQ 2 Latest 2015 November DQ 1 How can forecasting improve your operations and supply chain processes? What are the differences between independent and dependent demand? DQ 2 How important are the product design and the voice of the customer? How important are the product design and the voice of the customer during a new product development? What is the impact of the product life cycle on managing the supply chain? Devry GSCM206 Week 3 Discussion DQ 1 & DQ 2 Latest 2015 November DQ 1 Identify management’s role in linking operations and supply chain processes with quality improvement. Identify how improving quality can lead to reduced costs. DQ 2 Consider...
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...and cases that allow us to analyze, improve and design internal firm activities. In the second part, Supply Chain Management, we turn our attention to entities external to the firm and examine the activities of sourcing raw materials and delivering goods to consumers. The components are detailed below: Part I: Business Process Analysis and Improvement. We begin our study of business processes by first playing the “Lego” game. Through this exercise, we will have an overview of a simple assembly line as well as the fundamental concepts in process management, such as capacity, bottleneck, etc. Then, we study how to analyze the operational process using the case “Kristen´s Cookie Company” and further evaluate the financial value of operational improvement. In the following sessions, we will introduce Toyota production system as well as it implication in service context. We will also study the tools of quality management. We finally study the operations strategy and the product-process matrix using “Shouldice” case. Part II: Supply Chain Management: In this part, we turn our attention to the interfaces between an organization and its external environment, more specifically, to the management of relationships with partners and customers. We begin with the newsvendor model, a key tool which helps capture the trade-offs in matching supply with demand. Then, we study the coordination among supply chain partners using the case “Bose”. We will further use the Zara case to...
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...Lambert 10 September 2014 Business Law Ray Rice Incident There has been much debate about the ray rice case that has been going on. There was video surveillence of him and his wife at a casino getting into a confrontation and Ray Rice dragging his wife out of the elevator. At first when this story came out the NFL made a decision of suspending him for only two games, which received much critcism. While Josh Gordon (Browns wide receiver) received a one year ban from the NFL for getting in trouble for marijuana. There was much debate about how a player can get a year ban from marijuana, but a two game ban for hititng his wife. In the article “In Ray Rice case, N.F.L. sees Only What it Wants to see” by Michael Powell, it talks about how Roger Goodell reacted to the situation, “Roger Goodell, the commisioner of the N.F.L. took a seat with “CBS This Morning” to explain once again how very little he knew about the circumstances in which Baltinore Ravens running back knocked out his then-fiancee. When we met with Ray Rice an his representatives, it was ambigious about what actually happened.” Later it was found out that there was a second video that was out in which shows the actual encounter between the two in which Ray Rice hit his wife in the elevator which caused her to pass out. The NFL is taking much heat about this situation and so is Roger Goodell because a second source found out about the video before the NFL did. The second video just became...
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...Big Sandy Community and Technical College Course Syllabus PS Number: | 2122 | Semester: | Summer | Year: | 2016 | Faculty Name | Daniel E. Bell | Title: | Professor of Business & Economics | Course Prefix & Number: | ECO 202 | Credit Course Hours: 3 | | Course Prerequisites: | Credit will not be given for this course to students who have receive credit in ECO 260. | Course Title: | Principles of Macroeconomics | Catalog CourseDescription | A study of how society’s needs are satisfied with the limited resources available. Topics include contemporary issues such as inflation, unemployment, economic growth, international dependencies, and how public policy deals with them. | Instructor Contact Information: | Campus Location: | Prestonsburg | Building & Room: | Pike 215D | Office Hours: | N/A | Office Phone Number: | 1-888-641-4132 | Alternate Number: | 886-3863, Ext. 64781 | Best Times to Call: | The best place to communicate with me is in the message area of the blackboard course shell. | KCTCS Email: | Daniel.bell@kctcs.edu | Special Instructions: | N/A | Supervisor Contact Information: | Name: | Kelli Hall | Campus Location: | Pikeville | Building & Room: | N 102 | Office Phone Number: | 606-218-1275 or Ext 81275 | KCTCS Email: | Kelli.Hall@kctcs.edu | Text and Supplies: Macroeconomics, McConnell & Brue, Flynn 19th Edition – Copyright 2012 by...
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