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Volkswagen

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Thinking Outside The Box

We live in the age of new technologies, in an age of rapid progress and every successful employer seeks to meet all the requirements of the present time namely control and improve the quality of services, to reduce execution time and be the best in the business, despite not less intelligent competitors.

1. What external factors were affecting UPS’s HR practices? How did UPS respond to these trends?
Workers of the UPS has a responsible attitude towards the quality of their services.
They daily take care about these services, and also prepare highly qualified specialists.
One of the problems that they are facing is that a large number of people (baby-boomers) are close to retirement age.
UPS has taken steps to be sure that they will have driver which will be ready for meeting the demand.
The company staff is hiring and training some 25.000 drivers over the next five year to replace retiring Baby Boomers.
Based upon the premise that younger drivers learn best by technology and hands on training, UPS has created several simulations and a videogames designed to aid in driver training.

2. Why is efficiency and safety so important to UPS? What role do the company’s industrial engineers play in how employees do their work?
The answer lies in the amount of people and companies with which UPS operates. UPS sends more than 15m parcels in more than 200 countries every day.
Because of competition (i.e. the U.S. Postal Service, DHL, and Federal Express), for UPS, it’s all about speed, accuracy, and safety. UPS must keep cost low and customer satisfaction high. To increase the productivity of drivers, UPS has used their industrial engineers to design more efficient routes, loading & unloading procedures, and employee policies to help get the most from their employees in the field.

3. What changes did the company make to its

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