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Volunteers Work

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Submitted By randa1255
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1. I think that using volunteers to do work for people that would normally get paid is a slippery slope. One hand it could be very cost effective for the company because they are cutting down on payroll and overhead. However on the other hand it could do away with jobs spiking the economy to take a hit.
2. I would be concerned about an already upset customer maybe not getting the best advice or customer service. In this day and age customer service can be the driving force of your business, it can make or break you. If a customer becomes to upset they will just go down the street to the next business offering the service needed. If I were Mr. Studness I would make sure all calls were recorded and monitored regularly. If a volunteer got to much negative feedback they would not be allowed to post on the site.
3. Work specialization describes the degree to which tasks in an organization are divided into separate jobs. The main idea of this organizational design is that an entire job is not done by one individual. It is broken down into steps, and a different person completes each step. Individual employees specialize in doing part of an activity rather than the entire activity. Volunteers fit into this because they are taking on tasks that have been given to them specifically. Departmentalization is the basis by which jobs are grouped together. For instance every organization has its own specific way of classifying and grouping work activities. Functional Departmentalization, Product Departmentalization, Geographical Departmentalization, Process Departmentalization, Customer Departmentalization. Volunteers could fall under any number of these depending on how the company split up the calls. For instance by specific problem, service or demographics. Chain of command is the third specialization it is defined as a continuous line of authority that extends from

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