...Assignment - I Leveraging Web 2.0 to enhance CRM (In partial fulfilment of the course) Written Analysis and Communication II (2013-2014) To Prof. Meenakshi Sharma & Academic Associate Mr. Saurabh Shukla By Alok Agrawal Section - C On 13th January, 2013 INDIAN INSTITUTE OF MANAGEMENT, AHMEDABAD. Abstract In today’s digital era, everybody has heard of web 2.0 or social networking websites. These websites provide a two way communication flow and have changed the way people live, learn and work. Web 2.0 provides an opportunity to the business world to overcome the drawbacks of traditional CRM system by integrating with social media. Though there are hurdles and inertia in business world to implement this change, it is necessary to integrate the web 2.0 into CRM and engage customer in the foreground of the decision making process for the sustainable growth and success of the business. (97 Words) Full text In today’s digital era, everybody has heard of web 2.0 or social networking websites. These websites, unlike traditional websites, not only provides information to the viewers but also empowers them to generate their own content by posting, commenting and interacting with other viewers. This two way flow of communication led to active participation of users in the social networking websites. The rapid adoption of Web 2.0 has transformed the way people live, learn and work. It has increased the ability of the people to connect and share information...
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...Larson In Nigeria | WAC Report | | | | | 9/6/2012 | | Table of Contents Letter of Transmittal 3 Executive Summary................................................................................................................................4 Situation Analysis...................................................................................................................................4 Problem Statement 6 Statement of options 6 Criteria of Evaluation 7 Evaluation of Options 7 Recommendation 8 Action Plan 8 References 8 To, Mr. David Larson September 6th, 2012. Subject: Regarding report on the Larson Inc subsidiary in Nigeria. Dear Mr. David, I have herewith attached the report pertaining to the Larson Inc subsidiary in Nigeria. This report analyzes the situation pertaining at Nigeria and factors contributing to the problems experienced by Larson’s joint venture in Nigeria. This report will help you make a rational, logical and informed decision regarding your endeavours. Regards, xyz Executive Assistant, Larsen Inc. Executive Summary Pessimistic report of George Ridley, CEO of the Nigerian affiliate has lead Mr. David Larson, The vice-president of international operations, to prepare a plan to continue to operate the company's Nigerian joint venture. Maintaining the operation was complicated by problems in staffing, complying with a promise to increase the share of local ownership, a joint venture partner...
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...Mike Valenti, the owner of Michael’s Homestyle Pasta, just acquired the Southern Pasta Company from Friedrich Walz on 10th December for $3 million. The reason why Mike bought Southern pasta Company in the first place was because almost half of revenues was chain accounted form 200 restaurants. On the Monday morning of New Year’s Eve Mike receives a call from Ted Brewer, VP (Administration and Operations) stating that Fred Jones, Southern quality assurance manager wants to talk to him. “The seafood-stuffed pasta shells that Southern had just shipped to its biggest customer were tainted with salmonella” Fred said. Mike was horrified as it was the New Year’s Eve, biggest night in the year for restaurants. The two challenges against him was that either, “This major regulatory incident could permanently shut him down” or “ He can wave good-bye to 50% of the revenue stream that he just bought 3 weeks ago”. Thereafter, Mike sets up a conference call with his management team which includes Dan, Ted & Mark. They were discussing that what would be their defense against such a tragic incident. The pressure from FDA, customers, media etc would be too worst to handle. After discussion, there were two options. One option would be to trust the chain’s cooking standards. Another option would be to contact the chain and have them notify all restaurants, to make sure that the cooking temperature was high enough. By now, it was late afternoon and Mike had to figure out what to...
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...Microsoft Dynamics™ GP Human Resources Sample Reports Copyright Copyright © 2007 Microsoft Corporation. All rights reserved. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. Notwithstanding the foregoing, the licensee of the software with which this document was provided may make a reasonable number of copies of this document solely for internal use. Trademarks Microsoft and Microsoft Dynamics are either registered trademarks or trademarks of Microsoft Corporation or its affiliates in the United States and/or other countries. FairCom and c-tree Plus are trademarks of FairCom Corporation and are registered in the United States and other countries. The names of actual companies and products mentioned herein may be trademarks or registered marks - in the United States and/or other countries - of their respective owners. The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred...
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...Web Intelligence • Performing on report analysis with Web Intelligence • Filtering Queries using conditions, prompts etc., • Using Combined Queries and merging dimensions • Displaying data in various formats (Ex: Tables, Charts etc.,) Advanced Reporting: • Calculations, Formulas and variables • Ranking Data, using Alerters to highlight data, Formatting numbers and Dates • Understanding Calculation Contexts • Web Intelligence Functions, Operators and Keywords • Calculating values with Smart Measures Universe Designer: • Designer and Universe Fundamentals • Creating a schema with Tables and Joins • Resolving Join problems in a schema • Defining Classes, Objects, hierarchies, using cascading list of values for hierarchies • Testing the universe • Working with OLAP universes Xcelsius 2008: • Application Overview • Creating and Updating Xcelsius visualizations • Using Xcelsius components ( Chart, Containers, Selectors etc.,) • Exporting Xcelsius visualizations to various applications (Power point, PDF, Flash • Creating templates, Alerts and Dynamic visibility • Using Data Manager ( Creating and configuring connections) • Live Office Connections, Query As A Web Service (QWAAS), XML data Connections Crystal Reports: • Report Design Concepts • Designing Optimized Web Reports • Building queries, Filters and prompts • Sorting, Grouping and Totaling of data • Accessing data sources,Creating and updating OLAP reports Business Objects Enterprise Repository: ...
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...Chapter 9 Writing Short Reports Critical Thinking Questions 1. Discuss the effects of formality and problem length on report makeup as described in the chapter. (LO1) 2. Which of the prefatory pages of reports appear to be related primarily to the length of the report? Which to the need for formality? (LO1) 3. Describe the role and content of a transmittal message. (LO1) 4. Why is a personal style typically used in the transmittal message? (LO1) 5. Explain how to write the executive summary of a report. (LO1) 6. Why does the executive summary include key facts and figures in addition to the analyses and conclusions drawn from them? (LO1) 7. Explain why some routine report problems require little or no introduction. (LO2) 8. Why is the direct order generally used in the shorter reports? When is the indirect order desirable for such reports? (LO2) 9. Describe the organization of the conventional short report. (LO3) 10. What types of problems are written up as letter reports? As email reports? Explain the differences. (LO3) 11. What kinds of information might go into routine operational reports for different kinds of organizations? Why would these organizations need this information regularly? (LO4) 12. Given what you’ve learned about progress reports, suggest an appropriate structure for these reports. What might go into the beginning? What might the middle parts be? What would the conclusion do? (LO4) 13. How might an internal...
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...Organizational Structure Paper The Results Companies The results companies was founded by Alan Schein and Robert Rapp as a provider for a dialer-based technology and a telemarketing service. In 1990 these two men founded The Results companies as a small private company. The company continued a strong entrepreneurial business to proactively identify great opportunity, implemented them successfully and responsibly through the years. They experienced significant growth, which increased revenues from around $28 million since 2005 to about $75 million in 2009. Revenue continued to grow in 2010 it reached 81.1 million. They continued to grow so they expanded to 13 locations throughout the United States and around the world in 2011. They have locations in the Philippines (Cebu, Eastwood city, Manila; Pasig city-Alaskaland, Pasig city-Q Plaza, Silver city, Manila. In the United States they have sites in Texas, Florida, two in Virginia, Kansas, Utah, and Illinois. Heredia Costa Rica, and two sites in Mexico. “The Results Companies exceeds its clients’ expectations by providing a better operational foundation while integrating leading processes and systems to drive top-tier performance and quality.” (The Results Companies, 2011) The Results management team is constantly focused on ensuring their clients are receiving high-quality service, along with concentrating on strategies that will lower costs and improve their performance. “Our relationship management methodology is a systematized...
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...Curriculum Vitae Of Xavier Cooper NAME : Xavier Cooper Personal Details Surname : Cooper Full Names : Xavier Wilray Emmerald Known As : Xavier Address : 18 Catherine Road : Salsoneville : Port Elizabeth : 6059 Telephone Number - Work : 041 402 8800 Home : 041 481 7519 * Cell : 0820815140 * E-mail : Xavier.Cooper@autocast.co.za Identity Number : 701018 5211 085 Home Language : English Other Languages : Afrikaans Notice Period : 1 Month Educational Profile Education and Training Schooling High School : Bethelsdorp High School Year Completed :1990 Standard Attained :Matric Subjects Passed :English, Afrikaans, Biology, Geograhy, Business Economics, Accounting. Higher Education Institution :Bethelsdorp Technical College Year Completed :1992 Qualification Attained :N2 Certificate Subjects Passed :Mathematics, Engineering Science Engineering Drawings, Toolmakers Theory. N3 Drawings. Other Studies/Courses :PC Upgrade and repair Employment Profile Most Recent Employer ...
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................................... P. 6 Reliability .................................................................................................... P. 7 Clarity ......................................................................................................... P. 8 Conclusion .................................................................................................... P. 9 Bibliography .............................................................................................. P. 10 Introduction Global Reporting Initiative (GRI) is provides the globally applicable guidelines to business organization that voluntary use to design and ensure the quality of their sustainability reports. GRI framework is helping the organization to measure and report the sustainability report’s three aspects that includes economics, environmental and social performance. This framework can be used in any size, industry or location. (G3 guideline, p2) Bel Group is a global brand which supplies different type of cheese and provide food service. Headquarters of Bel Group is in France. It provides their product to...
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...jumping from account to account. At first Mr. Malone did not see a reason to purse an investigation, but Mrs. Cooper decided that there was further investigation needed. Mrs. Cooper looked into the report and realized that something was wrong with the reports and confronted Mr. Bobbitt about the findings. Mr. Bobbitt in the audit committee would take a look and see if the findings that Mrs. Cooper were valid. After finding that the findings were valid she then contact Mr. Farrell and he did an external investigation. After further investigation that the mid-level accounting directors Mr. Normand had confessed to just going along with what Mr. Sullivan had explained to him about the reports because he was afraid to tell anyone and wanted to resign. He was afraid that if he told anyone that he would lose his job and had a family to support. When looking at WorldCom situation it was good that the internal auditor committee took charge of the situation when it was brought to them. That was very ethical and then to have the external auditors take over to review the matter was the right step. Now the fact that you had an accountant that your CFO making false reports and switching money around is not very ethical. Not only did your CFO bring another person into the fraudulent reports, but now an external investigation has to be done and reported. There will be hefty fines and jail time for people in the company that went along with unethical behavior. The accounting activity was...
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...posted a manifesto on his social network page and on February 3, 2013 it all began! His first 2 victims had been shot and killed and there were more deaths to follow. Dorner was after any and all law enforcement and anyone involved with them and LAPD had no idea what else was in store. The manhunt lasted for a little over a week and authorities had no idea where he was or what his next move could have been. Somehow, they caught up with him finally and it all ended with a cabin on fire and Dorner allegedly dead. ABC 7 was not subjective, they reported the information they had, and the reporters did not seem to make subjective comments in the first report. Some information I found odd to be reported was the preschool Dorner attended. Has the reports continued, it started to seem like all the stations were being subjective in their reports. Fox 11 news was the most subjective; the reporters shared how terrible they thought the events were and hoped for Dorner’s capture. In both stations the information that was omitted or never spoken of in detail was how good of a person everyone knew Christopher Dorner as. There were people who wanted to share their experiences with him and who have known him for years and never thought of him as a killer, but apparently none of that mattered at this point. NBC 4 was the most objective, there were no opinions, and they reported the information they had. All news stations seemed to omit any good information on the suspect, but at that point they were...
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...Grading system and reporting Name: Institution: Course: Lecturer: Date: Question 1 Advantages of letter grading system • Concise and convenient • Grades are easily averaged • Easy to predict future achievements of students Disadvantages • Proportion of students achieved each grade varies from teacher to teacher • Does not indicate student’s specific strength and weaknesses in learning • Are a combination of achievement, effort, work habits and good behavior Advantages of pass-fail system I. Encourages students to explore new areas even those that they are not fully prepared for II. Permits students to focus on aspects of the course that relate directly to their major field of study. III. Enables students to select their learning experience by removing fear of lower grades Disadvantages I. Offers less information about the performance II. Gives no indication of level of learning hence difficult to predict future performance III. Efforts are directed towards passing rather than achieving higher grades Advantages of standard based system a) Are concise and convenient as they cover broad perspectives b) Provide good compromise of the other grading methods hence the fairest Disadvantages a) It is not goal specific b) Does not indicate strength and weaknesses of students c) Difficult to estimate improvement over short time Advantages of checklist i. Detailed analysis of strength and weaknesses ii. Reminds students, teachers and parents of the objectives...
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...Laboratory Report Format 1. Title Page: The following is an example of the proper lab report title page format. Of course, you must substitute information pertinent to the specific lab and course. The title page will be a single, whole page. Laboratory Exercise #1 Verification of Ohm's Law by Fred Derf Lab Partner: Jonathan Dough EETH 1811 Electronic Circuit Technology Lecture Section 001 Lab Section 101 Performed on: February 31, 1994 Submitted on: March 1, 1994 To: Dr. Pepper 2. Objective(s) Describe in formal language (third person impersonal) the objective(s) of the lab. State the rules or theories to be investigated in the lab. Rule of thumb: someone else, using the same knowledge you have, should be able to complete the task given this information alone. In some cases, lab objectives may be given to you. You should expand these supplied objectives whenever appropriate. List all components (including values) and major equipment required to perform the exercise. Be sure to include make, model, and serial numbers of all equipment used. This listing should not include items such as meter leads or jumper wires, which are required for the use of the laboratory equipment. By listing the equipment itself it is implied that the necessary meter leads or other connecting apparatus is included. Provide all detailed schematics which, when implemented, will produce the results desired. Do not include developmental schematics here. Computer drawn schematics are preferable...
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...Business Objective – ‘Global Finance Reports’ Operating Guide [pic] Support Team Last Updated on 04-Dec-2011 Table of Contents Objective 3 How to get access to the ‘Secured Finance Folder’ in BO 3 Folder Structure in BO for Global Finance Reports 3 Reports repository 3 BO Support Team 3 Annexure 3 Search Key option in BO 3 Additional Filter option in Bo 3 Enlarge screen with new window and show/hide tool bar 3 How to Change Parameters in BO 3 How to Select Input controls in BO 3 Report Layout Options 3 Objective Considering the complexities in our process, Finance teams always demand reports consolidated from combination of several Companies/Servers. Baan has limitations to generate reports from multiple companies/servers combination. Creating a global universe in BO connecting various company/server (Baan 4, Baan5) will enable us to create much needed consolidated reports at MEP code level. Global universe will also connect to FDSS for using Global mappings like Global Accounts, Bus Org, Global Cost centers, Global Product Lines.. Etc. Using Baan data and Global mappings, reports with Global dimensions can be produced dynamically. Business Objects will be used as the common reporting tool for Finance Reporting. BO will be used to produce dynamic reports from Baan similar to OLS formats. This will be a great help for the site Finance teams to effectively monitor their Month end numbers...
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...telephone system; - fax machine; - photocopy machine; - printers (associated with photocopy machine); - scanner (associated with photocopy machine). 1.0 Reporting ICT Breakdown 1.1 Whenever there is breakdown encountered to any of the ICT in the office, the staff in charge shall complete the ICT Breakdown Report which to include clearly the ICT Name, Model No./ Serial No., Location, Breakdown Date and Time, Nature of Breakdown and refer by faxing/ handing over as soon as possible to the following personnel authorised to attend to the breakdown. 1. Refer to IT Technician for breakdown of, - computer hardware; - computer software; - computer network (wireless/ local area network (LAN)); - internet system; - email system; 1.1.2 Refer to Admin Manager for breakdown of, - PABX system/ telephone system; - fax machine; - photocopy machine; - printers (associated with photocopy machine); - scanner (associated with photocopy machine). 2.0 Investigation of Cause and Rectification 2.1 For any breakdown report for items 1.1.1 as soon as received from ICT user, the IT Technician shall attend to the reported breakdown within 30 minutes from the time of receiving such reporting and investigate the cause of breakdown and provide rectification if the spare...
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