...Assignment 4: Communication, Power, Ethical Guidelines Strayer University Outline the actions you would take to address major communication issues in a situation. Explain how these actions would improve the effectiveness of communications during the negotiation. Three of the most common types of communication problems are parties refusing to talk to each other, parties are not listening to each other, and when parties misunderstand or misinterpret each other. The actions that I would take to address major communication issues in a situation are (1) separate the people from the problem, (2) focus on interests, not positions, (3) invent options for mutual gain, (4) insist on objective criteria and (5) know what your alternatives are. First separating the people from the problem can help to separate relationship issues from what is important and allow parties to deal with them separately. Fisher, Ury, and Patton (1991) state “People problems, tend to involve problems of perception, emotion, and communication. Effective negotiation can be difficult to achieve when the parties involved have a different perception of the dispute. Second when negotiators are able to focus on their true interests and needs they can negotiate about the things that they really want and need and not what they say they want or need because they aren’t always the same. Parties often take positions that are created to oppose the other party’s position and when...
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