...Case Study Using Information Technologies at Federal Express Federal Express, founded in 1971, handles an average of 3 million package-tracking requests every day (http://about.fedex.designcdt.com). To stay ahead in a highly competitive industry, Federal Express focuses on customer service by maintaining a comprehensive Web site, FedEx.com, to assist customers and reduce costs. For example, every request for information is handled at the Web site instead of going to the call center saves roughly $1.87. Federal Express has reported that customer calls have decreased by 83, 000 per day since 2000, which saves the company $57.56 million per year. In addition, each package-tracking costs Federal Express three cents; by using Web site instead of the call center to handle these requests, costs have been reduced from more than $1.36 billion per year to $21.6 million per year. Another technology for improving customer service is Ship Manager, an application installed on customers’ sites so that users can weigh packages, determine shipping charges, and print shipping labels. Customers can also link their invoicing, billing, accounting, and inventory systems to Ship Manager. However, Federal, Express still spends almost $326 million per year on its call center to reduce customers’ frustration when the Web site is down or when customers have difficulty in using it. Federal Express uses customer relationship management software called Clarify in its call centers to make customer service...
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...and Court Walmart Stores Inc, v. Samara Brothers, Inc 529 U.S. 205, 120 S Ct. 1399, 146 L. Ed. 2d 182, Web 2000 U.S. Lexis 2197(2000) Supreme Court of the United States 2. Key Facts A. Samara Brothers, Inc designed and manufactured children’s clothing. B. Samara sold the clothing line to retailers. C. Retailers sold the Samara line of clothing to Walmart Stores, Inc. D. Walmart is a large chain who operates budget warehouse stores. E. Walmart contacted Judy-Phillipine, Inc (JPI) to make a line of clothing for children. F. Walmart sent photos of the Samara’s line of clothing to JPI. G. JPI reproduced the clothing in the photos. H. Walmart then sold the line of clothing from JPI, in its stores for over $1.15 million dollars. I. Samara found out Walmart was selling the knock off line and sent a cease-and-desist letter to Walmart. J. Samara sent cease-and-desist letters to Judy-Philippine, Kmart, Caldor, Hills, and Goody's for copyright infringement under federal law, consumer fraud and unfair competition under New York law, and—most relevant for our purposes— infringement of unregistered trade dress under § 43(a) of the Lanham Act, 15 U. S. C. § 1125(a). (Law, 2013) (Circuit, 1998) H. All defendants except Walmart settled before trail K. Walmart did not respond to...
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...BU5003 International Business operation Tutor Dr Neil Moore Assessment number G35691 Number of words 2015 Date 14/11/2012 Essay topic: “The decision to develop and grow business operations can be a daunting prospect for any galvanization. In particular, the decision to expand into overseas markets generates a broad range of challenges and issues. Using contemporary examples and concepts considered in this module discuss the challenges and issues faced by business organizations as they decide whether or not to internationalize their operations.” As a company expands, it begins to get itself involved in marketing programs that may not have been part of the original business plan. Businesses evolve, and plan change and a company may begin to realize that it needs to get involved in international markets. Obviously, it has a lot of benefits when a company enters into a foreign market. Expanding sales, acquiring resources and minimizing risk are the three principal operating objectives that why companies engage in international business. Normally, these three objectives guide all decisions about whether, where and how to engage to be international business. So in order to seek high sales and profits, gain global market share and reduce dependence on existing markets, it is inevitable for any companies to go abroad. However, it also generates enormous number of challenges and issues...
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...with awesome and wonderful co-teachers and Chinese teachers as well is indeed such a blessing. I’ve learned so much from them, from teaching expertise to strategies, values and words of wisdom; these strives me to be more productive and excellent teacher in my field. Indeed, learning a new language is difficult more so if you have to adapt their culture and ways of living. But I can say that because of the hospitality, care and support of the Chinese mentors and tutors to us, it made our journey here so easy, comfortable and we feel at ease all the time. There are many memorable moments that I will never forget while staying in Shanghai. First is the cold-freezing temperature in China that I’ve never experienced in the Philippines. Wow! Imagine our first week that we don’t know what to wear because it’s freaking cold plus the fact that we have to walk 20 minutes from hotel to our school; it’s incredible that we managed to do it for 35days. Hahaha! Second, is the haochi Chinese ‘食物 shíwù’ that we always eat every day. The hen duo hen duo mifan, the mianbao, baozi, miantiaor and shucai. Chinese...
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...excited. He actively started looking for the universal mobile payment symbol at retailers so that he could plan his wallet-free shopping. Unfortunately even after owning his phone for a whole year, George is still carrying his wallet. Mobile payments are a subset of a larger electronic payments ecosystem, where payments are initiated using a mobile device. The history of mobile payments dates back to 1997, when Coke introduced the first touchless vending machines based on Simple Messaging Service (SMS) payments. Initially the system was used for simple tasks like downloading ring tones and buying movie tickets; payments were billed directly to the customer’s mobile account. The big push came from Asian countries like Japan and the Philippines, where commercial mobile commerce platforms were launched, and in Europe where mobile payments for parking, train tickets, and flight bookings were taking form. In 2002, the European Telecom Standards Institute issued the first guidelines, “Mobile Commerce (M-Comm); Requirements for Payment Methods for Mobile Commerce ”. However, these requirements were minimal and basically laid down...
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...Walmart Stores, Inc. vs. Samara Brothers, Inc. : Commercial Law 1. Summarize the facts associated with Walmart Stores, Inc. v. Samara Brothers, Inc. Samara is a manufacturer of children's clothing. The core of Samara's business is its line of spring/summer seersucker children's garments. Wal-Mart is a national chain of retail stores which sells a variety of items, including children's clothes. In 1995, Wal-Mart contracted with Judy-Philippine, Inc. (“JPI”) to have JPI manufacture for Wal-Mart a large quantity of children's seersucker garments to be offered for sale under Wal-Mart's house label, “Small Steps,” in the 1996 spring/summer season. The samples on which the Wal-Mart buyers' orders of JPI garments were based were actually Samara garments. In other words, the Wal-Mart paperwork preparatory for placing an order bears photographs of the garments being ordered, and in many of those photographs the name “Samara” is readily discernible on the hangtags and/or neck labels of the garments. When JPI manufactured the clothes, it copied sixteen of Samara's garments with some small modifications to produce the line of clothes required under its contract with Wal-Mart. Wal-Mart Stores, Inc. then sold these items in its stores under the “Small Steps” label. Samara holds copyright registrations on thirteen of the sixteen garments copied. In early June 1996, a buyer at J.C. Penney, one of a number of stores which...
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...Lyceum of the Philippines University - Batangas Graduate School | Employment Rights | Trends and Issues | | Ma Chere Gracita C. Reyes-Bilog | 04/25/2015 | Name: Ma Chere Gracita C. Reyes-Bilog C/Y/S: Masters in Business Administration S/T/R/D: MBA 518 / 1-4 PM / SHL 203 / Sat Professor: Dr. Leon R. Ramos, Jr. | Abstract Objectives: A. Cognitive: Identify the different rights of an employee. B. Affective: Develop a better understanding of the rights of the employee. C. Psychomotor: Apply the concepts to real-life situations and work conditions and be guided by the knowledge acquired in developing good corporate governance policies relating the rights of the employees. Definition of terms: Authorized Causes refers to the grounds of dismissal s to the grounds of dismissal that are allowed by law on grounds of business or organizational necessity (Atienza, 2004). Casual Employment refers employment which is neither regular, nor for a fixed period nor seasonal (Labor Code). It is one where an employee is engaged to perform a job, work or service which is merely incidental to the business of the employer, and such ob, work or service, is for a definite period made known to the employer at the time of the employment (Omnibus Rules Implementing the Labor Code). Constitution refers to the standard of validity for all acts, both public and private. It is a written instrument that serves as the fundamental or supreme law of the land (Carmelo...
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...Health & Safety Protecting Personal & Business Information Government Contracts & Inquiries Political Involvement International Trade Media Statements 22 23 24 25 25 26 28 28 28 29 30 30 32 33 Raising Concerns & Speaking Up Ethics Opinions Waivers What happens How to Raise a Concern Leading with Integrity in Our Workplace 10 Alcohol & Drug Abuse 10 Harassment 11 Inappropriate Conduct 11 Non-Retaliation 12 Non-Discrimination 12 Wage and Hour 13 Conflict of Interest (COI) 14 COI – Financial Investments 14 COI – Personal Relationships with Suppliers 15 COI – Gifts & Entertainment 16 COI – Personal Relationships with Other Associates 17 Walmart Assets 18 Final Disclaimer Global Ethics Contact Information Ethics Committee Contact Information Index 2 A message from our Chief Executive Officer Mike Duke, CEO Dear friends, Walmart started out with a single discount store in Northwest Arkansas and in less than 50 years grew to become the world’s largest retailer, with thousands of stores and clubs and millions of associates. Our culture of ethics and integrity has been a constant throughout that transformation. From the beginning, it has defined who we are as a company, and how we as associates treat each other, our suppliers and our customers....
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...Fast Food Workers’ Strike Raul Valdez’s section On Thursday September 4th 2014, thousands of fast food restaurant workers walked out of their post and joined a street protest demanding a wage of $15 per hour. Fast food workers in more than 100 cities in the US joined the protest hoping to disturb the fast food chains enough to get their executives’ attention. This protest was part of the movement that was organized by the Service Employees International Union (SEIU). A previous strike was organized on May this year and it took place not only in the US but in at least 33 countries like The UK, Philippines, India, Japan, and Belgium among others. The protests were supposed to be peaceful, but there were some instances of protesters blocking streets. The police had to intervene and at least 430 people were arrested. Kendall Fells, the organizer director of Fast Food Forward organization that helped organize the protest said “There has to be civil disobedience because workers don’t see any other way to get $15 an hour and a union” Protesters were hoping that their absence from work would make these fast food restaurants lose revenue and create chaos forcing executives in these establishments to accept the protesters’ demands. A similar strike took place when the Market Basket workers abandoned their posts when the Market Basket Board of Directors decided to replace their CEO. Although the fast food protest was highly organized and the majority of workers joined, some workers...
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...standardization (in addition to providing cost efficiencies, also may assist with brand development and consistency in meeting the expectations of loyal customers who travel across markets). Assuming that the objective of an international marketing strategy is to maximize sales while minimizing costs, the optimum blend between the two should identify the individual market opportunities to determine if a standard market approach can adequately capitalize on a market’s potential, or, if by adapting to the tastes, demand, and culture of the market (at additional expense), it can position itself to increases sales or tap into new areas of product demand. I may offer a personal anecdote which can dimly illustrate this. When traveling in the Philippines with my wife, we ate at a local McDonalds. Many of the offerings were standard fare from my American experience with the restaurant (standardization). However, also on the menu was “McSpaghetti” (which incidentally was a failure in other...
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...India’s GDP and Information Technology Group 5 – Div A Tejaswini Vaidya Mohit Mittal Harshul Trivedi Akshay Mohta Tomy Augustine Contents India’s GDP 3 IT and India 4 IT and its Contribution to GDP 4 Investments in the IT sector in India 5 Education & its impact on GDP 8 Conclusion 9 India’s GDP India’s GDP has grown steadily since 1991, after the Prime Minister Narasimha Rao initiated the economic liberalization of 1991. The reform reduced tariffs and interest rates, terminated public monopolies and allowed autocratic approval of FDI ( Foreign Direct Investments) in many sectors. Fig 1: India – Gross Domestic Product The GDP of India is essentially divided into three broad sectors. 1. Industry and Services: Accounts for 26.3% of the total GDP 2. Agriculture: 18.1% of the total GDP 3. Services: 56.6% of the GDP 4. Total Labor force: 487.6 million 5. Labor force in services: 34% ~ 165.5 million IT and India India gained recognition due to its IT and ITES sector. The ITES can be broadly classified into IT Services and BPO (Business processing outsourcing). The first software export zone setup in India was in Mumbai, the SEEPZ Park, in 1973. Significant growth has taken place since then in the IT Services sector and consequently the net contribution to the GDP has been growing ever since. India’s reputation as both as a source and a destination for skilled workforce helped improve its relations with a number of world economies...
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...American Healthcare Systems-Research Paper-6th Dec 2013 Medical Tourism By: Mrudula Mynampaty and Swathi Damacherla Introduction “Medical tourism” is the term commonly used to describe people traveling outside their home country avail medical services at lower costs1. Medical tourism is fundamentally different from the traditional model of international medical travel where patients generally journey from less developed nations to major medical centers in highly developed countries for medical treatment that is unavailable in their own communities 2. History The concept of medical tourism has been very pervasive all through the history. The first recorded case of medical tourism describes Greek pilgrims who traveled from the Mediterranean Sea to Epidaurus, a small territory in the Sardonic Gulf. It was said that this small territory was the sanctuary of Asclepius, known as the healing god. Since the 1500s India has enjoyed a rich history of providing yoga instruction as well as Ayurveda healing to patients from around the world. In the 18th and 19th centuries, Europeans and Americans flocked to health spas and sanitariums, sometimes in remote places, in the hope that they would obtain relief from their disabling conditions, such as tuberculosis, gout, bronchitis, or liver diseases 3. What led to Medical Tourism today? The market size for medical tourism is USD 24-40 billion, based on approximately eight million cross-border patients worldwide spending an average of USD 3,000-5...
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...Introduction: In a global economy fueled by advances in telecommunications and information technologies, offshore outsourcing is evolving from conventional international-trade practices. Every year US companies outsource their task to other countries where they can get their task done by labors at a cheap rate. IT companies can save up to 30 percent in operational expenses when compared to a US-based operations. So, setting up a business in those countries where labors are cheap can be beneficial for the company because of this trend. The ICT industry saw a phenomenal growth over the last decade across the world due to the need of lowering cost and the ability to gain access to talent. The ICT sector of Bangladesh is almost comparable to other countries in the SAARC region. Bangladeshi firms mainly deal with IT enabled services, such as ERP, website development, graphics design, etc. During the last couple of years there has been a new trend in Bangladesh of individual/group based outsourcing which is also known as freelancing. * firms in developed countries look for outsourcing businesses in developing countries because of their comparative advantages, such as low human resource costs, technological skills, language proficiency, and geographic and cultural proximity to major markets. * Such as Maldives, Pakistan, but India is way too far out. * Enterprise Resource planning * Dhaka ranked 3rd in global outsourcing so this states...
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...TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES #938 Aurora Blvd. Cubao, Quezon City Prepared By: Feniquito, Emilyn C. Gonzales, Ornelly C. IE41FB1 Presented to: ENGR. MANUEL Q. SANTOS October 6, 2011 I. INTRODUCTION CORPORATE PROFILE Amazon.com Inc. (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon is one of the first companies to sell products deep into the long tail by housing them all in numerous warehouses and distributing products from many partner companies. Amazon directly sells, or acts as a platform for the sale of a broad range of products. These include books, music, videos, and consumer electronics, clothing and household products. The majority of Amazon’s sales are products sold by Amazon, with the remaining amount from third-party sellers. Amazon was founded in 1994 and is headquartered in Seattle, Washington. It has direct international operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Since 2004, Amazon has begun to rapidly expand its web services arsenal. Products such as Amazon EC2 (Elastic Compute Cloud) and Amazon S3 (Simple Storage System), Amazon Route 53 have been large successes. Some of Amazon’s recent acquisitions include Shopbop (2006), Abebooks (2008), Zappos (2009), LOVEFiLM (2011). As of Q1 2011, Amazon has approximately 137 million active customers worldwide. It was also reported that there...
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...Ariana Bovenkamp Dream Log 10/17/11 Thoughts: Today when I woke up I could not remember my dream. When I woke up, my thoughts were that I should’ve slept longer and that I should’ve done my homework earlier because it kept me up until the early hours of the morning. Thoughts: I could not remember my dream this morning when I woke up. When I woke up, I was thinking about all of the things I need to do during the day and that I have so much to do. I was also feeling very tired because I did not sleep long enough. Dream: During my dream, my friend Gabe and I were going to the supermarket to buy bagels but when we pulled into the parking lot we realized it was a super strange supermarket, it was all green. But we decided to go in and buy bagels. As we continued to walk down the isle where the bagels were, one green slime monster jumped out and started talking to me and he was distracting me while some others killed Gabe. Once I realized what happened, the others tried to attack me and as I was running away, I saw my friend Christopher so I ran up to him and tried to have him help me escape and as I started talking, he turned into a slime monster and shot a gun and right before the bullet hit me, I woke up. Dream: During my dream I was walking through a grocery store in South Africa and my dad dropped from the ceiling and I was scared because I didn’t know who it was. That’s the only part of my dream I could remember. Dream: My dream was very random last night...
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