...Total Quality Pioneers Paper Quality is something that everyone puts a premium on regardless what is being considered. Quality is considered from simple things as coffee pots to more extravagant items such as Rolex watch and complex micro chips that fuel modern day computers. Additionally, quality is placed on intangibles like service. Quality is important to both customers and business owners. If businesses do not provide quality services or products, then customers will not use that business or service. According to Smith (2012) “Most organizations have no idea of their total cost of poor quality. The cost of poor quality is defined as the costs that would disappear if systems, processes and products were perfect“ (p. 10). This paper shall define quality, describe how a quality pioneer used it to be successful, look at some elements of quality that are useful in today’s environment, and look at the future of quality. What is Quality Quality means different things to different people. Also, different people place various levels of worth on quality whether it be for a product or for a service. Therefore it may be difficult to accurately define quality. However, one thing is clear. One may not be able to define quality, but one knows it when he or she sees it. “Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value” (Goetsch, & Davis, 2010, p. 5). Quality...
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...Quality Management In chapter one W. Edward Deming is the total quality pioneer that defined quality in his present day, which was over 50 years ago, however, his defining elements are basically the quality foundation that is practiced in today’s environment for quality with most major industry leading companies. Deming’s vision and philosophy along with the fundamental elements of quality that he defined made him a successful quality pioneer in the 1950’s. According to Deming he defined quality and its elements through common extractions taken from his quality pioneer book “Out of the Crisis.” Quality and its elements are defined as “A dynamic state associated with products, service, people, processes and environments that meet or exceeds expectations and helps produce superior value.” Deming believed that quality has many different criteria and that the criteria change continually, along with consumers valuing the various criteria differently, which creates the important opportunity to measure and re-measure the preferences of the consumers’ frequently. Deming understands the need to re-define the various and different consumers’ preferences and the need to re-measure them frequently was a unique perspective for his time. This unique perspective made him a quality pioneer and it is also one of the corner stones of the foundations that today’s quality is built upon and used in today’s quality definition. In today’s environment of fierce...
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...Total Quality Pioneers Total Quality Pioneers Quality is something people always look in particular products and services. The quality of the service is what cause businesses to have repeat customers. On the other hand, if the quality is poor then most people will not return. The paper will define what quality, the elements, is and how the elements made the total quality pioneers successful. Most people define quality in different ways, views and aspects. People measure quality based on results and service they made receive. Quality is defined as “a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value” (Goetsch & Davis 2010). What people looks for in quality changes over time as products and services become more advance. The elements of quality are: vision, objectives, mission, education, and training. The quality pioneers became successful due to using various views and concepts to utilize the elements of total quality. The pioneers developed fundamental strategies which they used to have them to achieve in their fields. Today, some of the same strategies they created are used to help train individuals. W. Edwards Deming, one of the quality pioneers believed to be the founder of the quality improvement movement. The cycle Deming developed consist of: plan, do, act, check, and analyze. The pioneers was successful because of their vision to improve...
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...THE ART OF FICTION by Henry James [Published in Longman's Magazine 4 (September 1884), and reprinted in Partial Portraits (Macmillan, 1888); paragraphing and capitalization follow the Library of America edition.] I SHOULD not have affixed so comprehensive a title to these few remarks, necessarily wanting in any completeness, upon a subject the full consideration of which would carry us far, did I not seem to discover a pretext for my temerity in the interesting pamphlet lately published under this name by Mr. Walter Besant. Mr. Besant's lecture at the Royal Institution--the original form of his pamphlet--appears to indicate that many persons are interested in the art of fiction and are not indifferent to such remarks as those who practise it may attempt to make about it. I am therefore anxious not to lose the benefit of this favourable association, and to edge in a few words under cover of the attention which Mr. Besant is sure to have excited. There is something very encouraging in his having put into form certain of his ideas on the mystery of story-telling. It is a proof of life and curiosity--curiosity on the part of the brotherhood of novelists, as well as on the part of their readers. Only a short time ago it might have been supposed that the English novel was not what the French call discutable. It had no air of having a theory, a conviction, a consciousness of itself behind it-of being the expression of an artistic faith, the result of choice and comparison. I do...
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...Nelson Mandela Nelson Rolihlahla Mandela was born in Transkei, South Africa on July 18, 1918. He joined the African National Congress (ANC) in 1944, and went on trial for treason in 1956. Mandela was arrested in 1962 and sentenced to five years' imprisonment with hard labor. In 1963, when many fellow leaders of the ANC and the resistance movement were arrested, Mandela was brought to stand trial with them for plotting to overthrow the government by “violence”. Even though the crimes he was unjustly accused of were not necessarily his, Mandela took the blame for them as to protect others he cared and worked with, including his own family. However during his prison sentence, Nelson Mandela's reputation grew and grew. He became widely accepted as the most significant black leader in South Africa and became a hopeful symbol of resistance as the anti-government movement gathered strength. He consistently refused to compromise his political position to obtain his freedom. Mandela also spent much time during his 27-year imprisonment contemplating how to reform and repair the fractured country he wanted to love so much. Mandela was released from Robben Island Prison Facility on February 11, 1990. Not hours after his release, he plunged himself whole-heartedly into his life's work, focusing to reach the goals he and others had set out almost four decades earlier. To me, this illustrates pure dedication and devotion, especially after so many years in prison for a crime you did...
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...An Evaluation of Performance Reviews How does a company fully understand the value of an employee? Today, most companies perform what are called performance reviews and this article shows us the effects that this business practice can have on its employees while showing us possible substitutes for this evaluation process. While this article does focus mainly on the employees, the article’s introduction shows the manager’s perspective while discussing the possible ramifications of no more performance reviews. The fear that most companies have when discussing ending performance reviews is the loss of an employee value measuring stick and that their managers will no longer feel the need to give necessary feedback to the employees. Not only will the company no longer know which employees are most important to them, but their quality of work will suffer due to necessary management not being performed. Despite these fears, this article encourages the pursuit of more beneficial and efficient business standards. The argument against the performance review process is split into three main points: managers cannot assess employees accurately, performance reviews demotivate more than they motivate, and that reviews do not improve a company’s performance. The first is a major flaw in the entire process because that is exactly the whole purpose of this procedure. A large problem facing the practice of performance reviews seems to be the enormous bias that comes with the interviewer, especially...
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...creation of a Protestant Church by her father Henry VIII and the return to Catholicism under Maria split the nation. The inexperienced Elizabeth has to determine which religion should be the official one in order to prevent a civil war. Meanwhile her consultants give her advice to keep the line of succession by marriage. But to whom shall she entrust her heart and kingdom? At the end of the movie all problems are solved and Elizabeth creates the icon of the “virgin queen“. Nine years later, the sequel of the movie from 1998, “Elizabeth: The Golden Age“ was released. She is in her 26th year of reign and still without descendants. In spite of many men who wish to marry her, she refuses entering into the bond of marriage. Only the sailor Sir Walter Raleigh attracts her attention. Inside England, the reign of Elizabeth is threatened by an intrigue of her cousin Maria Stuart, the sovereign of Scotland. Philipp of Spain sees the execution of Maria Stuart as a provocation against...
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...William Edwards Deming changed not only Toyota, but also the whole world by asking important questions that have improved health care, education, consumer products, job satisfaction, and government. Companies must answer the following Deming’s questions in order to succeed in their business: “What business are we in? What business ought that we be in? Is anybody here not putting forth his best efforts? Has the system of reward in a company made it difficult in the past for people to work together? What will we be doing a year from now, 5 years from now, or 10 years from now? What would you mean by improvement? What do you mean by a good job?” The purpose of those questions was to change the way people think and the way people do business. This report will present Deming’s achievements in Japan and then summarize the Deming's famous 14 points presented in the video. Dr. W. Edwards Deming, the prophet of quality, introduced the concept of quality to Japanese manufacturing after the World War II period. Dr. W. Deming was always saying “We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adapt to a new philosophy in America.” He believed that the problem in manufacturing was neither mass production nor the workers, yet the problem was in the quality and the management. In 1950, Dr. Deming was invited to Japan in order to teach business leaders quality. He taught the Japanese people to start with the customers...
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...February 26, 2013 Budgeting Scriptures Everything we do in our lives can be traced back to the Bible, even budgeting for both businesses and those who are not business owners. In Luke 14:28-30 it states, “For which of you, intending to build a tower, does not sit down first and count the cost, whether he may have enough to finish it. Lest perhaps, after he has laid the foundation and is not able to finish, all those seeing begin to mock him, saying, This man began to build and was not able to finish”. (NIV) The verse means businesses should weigh the costs before, or face the possibility of losing their social status or wealth. God also says the Christian life will be cut in half if we do not count the costs of commitment to Jesus. Following Christ does not mean a trouble-free life. Christians must count the costs of becoming Christ’s disciples so that we will know what we are getting into and will not be tempted later to turn back. It is true that a company will fail without cash-flow and must takes risks such as, a new project or idea to stay in business. Business owners must be completely faithful to Christ first. If one has faith and do God’s work first one would be able to accept the downfalls that life delivers at times. In an article In God we trust by, R. Davenport (2006), states that “man understands that the industry must change in order to survive”. Davneport also credits W. Edwards Deming for his statement, of “In God we trust, all others bring data”...
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...Tim Livolsi PHI-144 March 21, 2014 Nietzsche’s Superman In one of Friedrich Nietzsche’s most popular pieces of literature, Thus Spoke Zarathustra, he illustrates what would turn out to be one of his most notable philosophical ideals – that of the overman. The term “overman” refers to Nietzsche’s perception of a person who has prevailed over himself and human nature. Essentially, an overman is an individual who has surpassed the constraints of the human condition and achieved a point of freedom – limitless and allowing for creativity. This condition can be viewed as the status of a person in his entirety, an individual unfettered by the pressures and societal requirements of civilization and other people. Furthermore, the overman wills his own destiny, creates his own values, and dances with the game of life to the tune of his own spirit. In Thus Spoke Zarathustra¸ Nietzsche writes of three spiritual metamorphoses that must be undergone for the individual to reach the state of the overman. These transformations are somewhat narrow in nature, and thus can be seen as a type of guide to becoming the overman, or liberating one’s spirit. In this paper, I will interpret the three stages in the metamorphosis to becoming the overman, and provide an evaluation of how the concept of an overman can apply to us specifically. The first metamorphosis described by Zarathustra – Nietzsche’s mouthpiece – is that of the camel. He asks: What is difficult? asks the spirit that would bear much...
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...having the same issue with their essays, and through discussing my paper with them, I realized that my topic was too narrow to be easily supported by sources; the idea of Dorian growing older without growing up was interesting but could not easily be supported with sources outside the novel itself. With this in mind, I modified my thesis, claiming that though Dorian Gray demonstrates aesthetic behavior in The Picture of Dorian Gray, his fascination with artistic things serves less to pursue aestheticism and more to evade his dark past. In this manner, I argued, Dorian could be considered more of an escapist than an aesthete. At last I had an argument that could easily be supported by sources on aestheticism (e.g. Talia Schaffer’s and Walter Houghton’s work); this made writing my first draft much easier than before and allowed me to focus on the essay’s flow and style. Writing “Dorian Gray the Escape Artist” was no easy task, and I often felt...
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...will be investigating the use of Walter Murch’s Sound design on Apocalypse Now (1979) and The Conversation (1974) whiles exploring the use of different sound aesthetics found in a scene from each film. Examining these different techniques will shed light on just how much it affects the nature of the film itself and it’s audience through an audio-visual perspective. Apocalypse now has a fascinating use of sound that conveys tension, character subjectivity and at times suggests a psychoneurotic mind state in which diegetic/non-diegetic sound and music together alludes. How does Murch use sound and music to push the films narrative? In what way does Murch’s theories on sound help us understand the way in which it helps shape its accompanying visuals on screen or vis-versa. This will form part of a theoretical inquiry into sound in cinema as a whole whiles looking at the possible outcomes of a film without the use of some of these groundbreaking methods. Apocalypse Now, directed by Francis Ford Coppola is set during the Vietnam war, Cpt. Willard travels up the Nung River in Cambodia to kill Colonel Kurtz as part of top secret mission that apparently ‘doesn’t exist’. Apocalypse Now is widely regarded as a timeless masterpiece, unsurprisingly gaining Walter Murch an Oscar for his work on the beautifully orchestrated sound mix. Right from the start Murch describes his approach to this film as ‘jumping with both feet into the fire’ (Jarrett & Murch, 2000). This expression sums up...
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...human thought. Science in its most basic from is nothing more than just a quest of knowledge “to seek what regularities there may be”(Sagan) and the existence of that knowledge is explained by classification(Foucault). Today’s society is dominated by an absurd amount of technologically powered apparatuses like: cell phones, computers, tablets, tables, cars, and the list ventures endlessly forward and like every “small step for a man, and one giant leap forward for mankind” there are repercussions(The Space Race). One of the things that changed with the evolution of technology from its primitive state to its more modern version is news; once only told by an unbiased, or at least strived to be, newscasters like Walter Cronkite(Cronkite) and people were forced to watch the whole thing until what they were really interested in came on has now turned into an extremely selective and biased way of reporting the news with outstandingly big downsides that has lead society to be harshly less informed about what is going on around them and more susceptible to having their opinion swayed with possible misclassification of news. By the end of 2010 more people claimed to be receiving their news intake from the internet than from newspapers(Featured in Social Media) and with the simplified access to articles relating to just about anything whether they are true or not has made it questionable whether the internet can be used for a reliable...
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...Case Study Fed Ex Ligea Cox March 21, 2015 SNHU OL 324 Case Study Fed Ex Fed Ex is a company most of us have heard of. We see the final production side of our packages getting delivered on time or late in some cases. What we do not see is the way that Fed Ex works at incorporating TQM into their business. TQM or Total Quality Management is vital to improve and work and constant improvement in any business, especially one as large as Fed Ex. To incorporate TQM strategies into their business Fed Ex did several things. They implemented QIP (Quality Improvement Program) to accomplish their goals of 100% in the fields of on time deliveries, accurate information availability and customer satisfaction. (Foster.2013. pg. 22). Their statement on QIP included that it “encompasses all of its operations”. (Foster.2013. pg. 22). That is key, every department, every employee would be working together to accomplish these goals. Their philosophy is that quality must be part of how they always do business. (Foster.2013. pg. 22) Not just sometimes but all the time. That ties into W. Edwards Deming’s first of his 14 key principles, “create constancy of purpose.” ("HomePage | The Deming Institute") It also ties into the 5th point of improve constantly because if they are not always working on that quality goal then they are not always working on quality. ("HomePage | The Deming Institute") To create this constant improvement and goal they have instituted Quality action Teams or QAT’s...
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...English Novel over the centuries- English novel came into existence in the beginning of 18th century with the emergence of new middle class. During this time, public interest in human characters grew and this led to the popularity of autobiographies, biographies, journals, diaries and memoirs. Novelists showed interest in the newly emerged complex middle-class characters who were struggling with their morality and social issues. Tom Jones, a foundling was written by Henry Fielding during this time and focused on the social structure that prevailed in England during that time. The first half of the 19th century was influenced by romanticism and the focus was on nature and imagination. Gothic (horror) and romantic novels were written during this time. Jane Austen wrote highly polished novels about the life of the landed gentry and social issues like marriage and property from women’s perspective. In the period between 1837 to 1901, the Victorian novelists became popular. They portrayed middle-class, virtuous heroes responding to harsh society. Stories of working class poor people were directed to incite sympathy. The development of the middle-class and the manners and expectations of this class, as opposed to the aristocrat forms were the focus of the novelists of this period. Charles Dickens emerged as a literary figure and wrote about London life and struggles of the poor in Oliver Twist. In the early twentieth century, Rudyard Kipling wrote highly versatile novels...
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