...business results back to business objectives or measure against a set of key goals THE 6 STEPS FOR BETTER REPORTING Instead of diving right in and building another report, I’m going to recommend that you take a step back to outline a measurement framework using the following steps: ›› They lack a cohesive strategy to measure 01 IDENTIFY BUSINESS OBJECTIVES ›› They tend to build reports from the 02 DETERMINE KPIs 03 DEFINE KPI GOALS 04 IDENTIFY SUPPORTING METRICS 05 DETERMINE REPORTING DIMENSIONALITY 06 ORGANIZE INTO A FRAMEWORK their efforts across the entire business ground up and overload their end-users with pages of data and metrics with few next steps or optimization suggestions DO YOU NOTICE A THEME HERE? It boils down to a lack of planning in report development. We’ve been hearing about the Big Data issue for several years now and companies are still unable to make much sense of the data they acquire. Although, many of these companies may have large data warehouses with endless amounts of information, they end up with numerous metric-heavy reports that don’t answer...
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...AHMED ABDEL ALIM Riyadh, Saudi Arabia Cell: +966 59 9410000 / +966 59 2440161; Res: +2 01005400001 (Egypt) Email: ahmed.abdelalim@hotmail.com / abdelalim.ahmed@yahoo.com STRATEGIC MARKETING MANAGER / STRATEGY & BUSINESS PLANNING MANAGER Strong credentials in providing information and directions to promote organizational growth OBJECTIVE: Proactive decision maker, seeking to be a Senior Management Professional with a well established and globally reputed organization by utilizing the following strengths... ⇨ Possessing 12 years of expertise in marketing, strategic planning, business planning, commercial planning, project management, business process, performance management and team management. ⇨ Demonstrated exposure in Customer Relationship Management (CRM), Customer Service, Business Architecture, Governance Models, and eTOM & ITIL implementations. ⇨ Proficient in developing business cases, marketing plans, business proposals, governance models & frameworks, business plans and exploring new business management techniques and methodologies. ⇨ An efficient Team Leader, combining sound communication, interpersonal, mentoring, negotiating and problem solving skills with analytical & leadership capabilities to ensure operational excellence and strategic execution. Academics • Studying Strategic Marketing Management ‘‘Chartered Marketer’’ as part of the Continued Professional Development program (CPD) – United Kingdom, Chartered Institute...
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...A STUDY OF 99 SPEEDMART’S SUPPLY CHAIN STRATEGY, ISSUES AND CHALLENGES RETAIL SUPPLY CHAIN & LOGISTIC MANAGEMENT (RSCLM) LECTURER: MR.RAZIF PREPARED BY: MAGENTHIRA MOGANAMALAR RENUKA PUTRI FARHANA BINTI MOHAMAD ASRI (6102010171) MBA 99 SPEEDMART INTRODUCTION 99 Speedmart mini markets have more than 3000 kinds of groceries offered and highly organized environment easier for customers to choose and find the desired item themselves. They will put these mini markets strategically positioned in close proximity to residential areas and neighborhood customers to facilitate their daily expenditure. Nowadays 99 Speedmart supported by three distribution centers with a size of 80,000 square feet, 65,000 square feet and the third distribution center with size of more than 100,000 quare feet. 99 Speedmart able to achieve economies of scale in bulk purchasing of goods, thus helping to improve efficiency and reduce costs. At 99 Speedmart, they always offer low prices every day and saving can be delivered to all customers. This store started in 1987 as a small grocery store and up to now have more than 300 branches throughout Malaysia. 99 SPEEDMART’ HISTORY Starting at year 1987, 99 Speedmart with form of a traditional “mom and pop” sundry mart called Pasar Raya Hiap Hoe by Mr. Lee Thiam Wah in Tepi Sungai Klang. Mr.Lee starts a business with very humble beginning and only through personal interaction with suppliers and customers. After doing business for 5 years...
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...A study of the integration between CRM systems and Decision Support System (Efficient support for multi levels of management in the organization) Nehad Omar Mohamed Arab Academy for Science &Technology & Maritime Transport Faculty of computer science and information systems Department of Information system (Decision Support Systems) Cairo, Egypt NehadOmarM@gmail.com Abstract This paper reports the results of a study into the Integration between customer relationship management systems (CRM) including different level of functionality with decision support systems(DSS),and analyzes the role played by the information system and its component, briefing simple steps of building a CRM system with quality to avoid the popular known problems of integration between systems trying to produce a clear data with enough degree of quality to be used the DSS system to support different levels of management in the organization to put their strategies based on expected number of customer. A combination of survey and case studies research approach was used. is a way of knowledge and can establish a correspondence between an object identified and a general system. In a systemic approach CRM helps organization to manage their customers, their prospects and their sales. CRMs can be either web-based or stand-alone systems and can keep track of people, their relationships to the organization , whom they work for, what they're doing, what they're thinking about buying and how often they contact you(as...
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...INDIAN INSTITUTE OF BUSINESS MANAGEMENT A Project report on Implementation for Supply Chain Management & Improvement on Pro-connect Supply Chain Limited SUBMITTED BY KULAMANI ROUT REGNO- 521148659 A PROJECT REPORT SUBMITTED FOR PATRTIAL FULFILLMENT OF AWARD OF DEGREE OF MBA TO SIKKIM MANIPAL UNIVERSITY [pic] INDIAN INSTITUTE OF BUSINESS MANAGEMENT OF HEALTH, MEDICAL & TECHNOLOGICAL SIENCES Distance Education Wing Syndicate House, Manipal – 576 119 [pic] CERTIFICATE Office of the CENTER-HEAD Ref. No: GB/SCM-214B-LN-09 It is to certify that KULAMANI ROUT a student of Sikkim-Manipal University has completed the project entitled A PROJECT REPORT ON SUPPLY CHAIN MANAGEMENT & IMPLEMENTATION OF REDINGTON INDIA LIMITED as project work for Final Semester towards the partial fulfilment of the Requirement for the award of the MBA during Jul-2013. During his project work he has sincere and hardworking. In my opinion this work fulfils the requirement for which it has been submitted. I wish him best wishes for the better future in management. Surendra Kumar Sahoo Place: Bhubaneswar CENTER-HEAD Date: 22.05.2013 ...
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...Education, Inc., one of the largest contract operators of bookstores on college and university campuses, legally separated from Barnes & Noble on August 2nd of 2015.3 Therefore, the college student market segment that purchases their books from a Barnes & Noble Education-owned bookstore will not be discussed. Barnes & Noble Education did contribute to increase the brand name of Barnes & Noble, “The Bookseller”. B&N first store opened in 1917 as a bookstore.4 Since then our company has expanded its store offerings to include toys, games, music selection, coffee, and food. With less than 2 years to the anniversary of the opening of our first store, we recommend returning our focus back to books; our marquee product. Therefore, we will provide a detailed marketing strategy to increase the overall sales of books. We will offer solutions to increase purchases of current customers, address customer price concerns by promoting our loyalty program, how to increase foot traffic by offering free wifi. Additionally, we’ll discuss one of our key products; the NOOK, while briefly touching upon the products we have added to our repertoire since 1917. We also strongly recommend Barnes & Noble needs to ensure a vast supply of books availability in the store to address the diverse market segment with an increase emphasis on educational...
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...Journal of Operations Management 30 (2012) 269–281 Contents lists available at SciVerse ScienceDirect Journal of Operations Management journal homepage: www.elsevier.com/locate/jom Customer-facing supply chain practices—The impact of demand and distribution management on supply chain success Daniel Rexhausen a,∗ , Richard Pibernik b,c , Gernot Kaiser d a EBS Business School, Department of Supply Chain Management & Information Systems, Konrad-Adenauer-Ring 15, 65187 Wiesbaden, Germany Julius-Maximilians University Würzburg, Chair of Logistics and Quantitative Methods, Sanderring 2, 97070 Würzburg, Germany c Zaragoza Logistics Center, C/ Bari 55, Edificio Náyade 5, 50197 Zaragoza, Spain d Technical University Darmstadt, Department of Law & Economics, Hochschulstraße 1, 64289 Darmstadt, Germany b a r t i c l e i n f o Article history: Received 13 December 2009 Received in revised form 23 January 2012 Accepted 1 February 2012 Available online 10 February 2012 Keywords: Supply chain performance Supply chain management practices Demand management Distribution management Survey research a b s t r a c t Traditionally, distribution has been viewed as the key (physical) link between a company’s internal supply chain activities and its customers. More recently, demand management has emerged as a new dimension at the customer interface. Although it has become increasing popular in industry, it has not yet been analyzed in depth with respect to...
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...Introduction.......................................................................... 2 Benchmark for effective reporting................................... 2 The four things that retailers manage............................ 2 Life cycle management .................................................... 3 Informing, alerting, uncovering? ................................... 4 Getting to insight.............................................................. 5 Transforming Insight into action ................................... 5 RETAIL REPORTING ROADMAP WHITEPAPER Tranforming action into Knowledge ............................. 6 Obstacles to effective reporting........................................ 6 Legacy systems ................................................................. 6 Inconsistent measures...................................................... 7 Media limitations ............................................................. 7 Overlapping software tools ............................................ 7 By Bill Robinson Senior Executive, QuantiSense Professor of Marketing, Towson University Driving business process................................................. 8 Where and when .............................................................. 8 Levels of expertise............................................................ 8 Continuous improvement............................................... 9 Key issues .................................
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...Nikky Shah 1405106 Strategic Thinking for Managers 6340 The assignment is solely the work of Nikky Shah. All ideas and views of other people included or referred to are acknowledged and appropriately referenced Nikky Shah 1405106 Introduction The report aims to analyze and examine in detail the strategic thinking process for Mango Madness. The purpose of this report is to identify and recognize the apparent position of the organization, its motto and vision, assessing the internal and external factors, issues, opportunities and challenges. The report also identifies the desired future position of the business and also stresses on Critical success factors and key strategic issues. For precise and accurate investigation, data has been extracted mainly from the case study, Facebook fan page and other sources which have been stated in the appendix. The remainder of the report advises and recommends certain resolutions and techniques that may be valuable to the business and help it to progress towards its motto. CURRENT POSITION OF THE BUSINESS Mango madness started off as a small business offering smoothies at a local market in Henderson in 2009. They started off as a small business but had high hopes and a great potential for growth and improvement. Ever since, the business began operating regularly every week on a larger scale and started participating in more events and even night markets, they have received ongoing success leading the owners to restructure...
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...Unit 1: Role and Scope of management accounting 1.1The Role of the Management Accountant |Content |CLP |Text |Worked Example/Activity Ref | | | | | | |What is it? Provision of info financial and non-financial to decisions makers usually in|Pg 9 | |Activity 1 - the role of the| |the organisation | | |decision maker | | | | | | |Thought Process: | | | | |understanding what is required | | | | |calculating or compiling the information required | | | | |analysing, interpreting or understanding the information obtained | | | | |Making recommendations and drawing conclusions | | ...
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...` | | | Faculty of Creative Industries and BusinessDepartment of Management and Marketing Master of Business (PGDipBus) | APMG8117 Marketing Strategy Assessment 3: B2B Marketing | | Semester: | Semester 1, 2016 | Date issued: | Session 1 | Due date and time: | 16th May, 2016, 5:00 PM | Delivery: | * NO late assignments accepted | Total marks: | | Weighting: | | Word limit | | | | Instructions: | Complete this cover sheet and attach it to your assignment. This is an individual assignment and must be your own work. Collusion, copying or plagiarism may result in disciplinary action We advise that you keep a copy of this assignment. | | | Student Name: | Gaurav Juneja | Student ID No: | 1464684 | Lecturer: | Prof. Asoka Gunaratne | Class time: | | Student declaration: | I confirm that: This is an original assessment and is entirely my own work. Where I have used ideas, tables, diagrams etc of other writers, I have acknowledged the source in every case. This assignment has not previously been submitted as assessed work for any academic course. | Signature of student: | | Date of signature: | | | | Table of Contents Topics | Page. No. | Executive Summary | 3 | Introduction to DHL Express | 4 | SWOT Analysis | 6, 7 | Analysis of Internal Environment | 8, 9 | Analysis of External Environment | 9 | SFAS | 10 | Identification of Problem or Opportunity | 10 | PESTEL Analysis | 11 | Identification...
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...Chapter 12 Enhancing Decision Making LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. What are the different types of decisions and how does the decision-making process work? 2. How do information systems support the activities of managers and management decision making? 3. How do decision-support systems (DSS) differ from MIS and how do they provide value to the business? 4. How do executive support systems (ESS) help senior managers make better decisions? 5. What is the role of information systems in helping people working in a group make decisions more efficiently? CHAPTER OUTLINE 12.1 DECISION MAKING AND INFORMATION SYSTEMS Business Value of Improved Decision Making Types of Decisions The Decision-Making Process Managers and Decision Making in the Real World 12.2 SYSTEMS FOR DECISION SUPPORT Management Information Systems (MIS) Decision-Support Systems (DSS) Data Visualization and Geographic Information Systems Web-Based Customer Decision-Support Systems Group Decision-Support Systems (GDSS) 12.3 EXECUTIVE SUPPORT SYSTEMS (ESS) AND THE BALANCED SCORECARD FRAMEWORK The Role of Executive Support Systems in the Firm Business Value of Executive Support Systems 12.4 HANDS-ON MIS PROJECTS Management Decision Problems Improving Decision Making: Using Pivot Tables to Analyze Sales Data Improving Decision Making: Using a Web-Based DSS for Retirement Planning LEARNING TRACK MODULE Building and Using Pivot Tables Interactive...
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...PT. Perusahaan Gas Negara (Persero) Tbk Final Design Stage Report ‘Logistics Transformation’ 12th February 2011 © Copyright 2011 A.T. Kearney, Inc. All rights reserved. No part of this document may be reproduced in any form without written permission from A.T. Kearney Diagnostic Summary: Strategy, Organization and Procurement Process are the key areas that should be addressed on a higher priority High priority areas 1 Logistics strategy: Focuses mainly on execution and cost reduction by meeting its SLAs and KPIs – limited value-add. Need a comprehensive strategy / roadmap Other areas 4 Supplier management: No established preferred supplier list leading to long lead time. Lack of supplier evaluation leading to lower quality 2 Logistics organization: Decentralized organisation with limited oversight from HO ~20% spend influence. Limited volume pooling and cost savings. 5 Procurement Strategy Procurement Organization Strategic Sourcing Operating process management Supplier Relationship Management Material management: Formal planning and communication could be improved. Lack of material categorisation to determine category level storage strategy 3 Strategic sourcing / Operating process: High time requirements, leading to suboptimal budget realization (80% PGN source-able(1) spend, compared to ~20% currently 1 Strategic Sourcing & Category Mgmt 1 Strategic Sourcing • Conduct strategic sourcing activity for center led categories 0 ...
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...AN ANALYSIS OF THE PRACTICE AND APPLICATION OF "STEALTH MARKETING” THROUGH CUSTOMER RELATIONSHIP MANAGEMENT & THE FRONTIER OF COMPETITIVE DIFFERENTIATION (GRAMEENPHONE PERSPECTIVE) By Tarannum Binte Shaheed ID: 081 044 030 An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree Bachelor of Business Administration Fall 2012 NORTH SOUTH UNIVERSITY February 2013 1 AN ANALYSIS OF THE PRACTICE AND APPLICATION OF "STEALTH MARKETING” THROUGH CUSTOMER RELATIONSHIP MANAGEMENT & THE FRONTIER OF COMPETITIVE DIFFERENTIATION (GRAMEENPHONE PERSPECTIVE) Submitted to: Dr. Jashim Uddin Ahmed Internship Supervisor Director & Lecturer, School Of Business BUS 498: Internship Submitted By: Tarannum Binte Shaheed ID # 081 044 030 Bachelor of Business Administration (Fall 2012) NORTH SOUTH UNIVERSITY 2 LETTER OF TRANSMISSION February 15, 2013 To Dr. Jashim Uddin Ahmed Director & Lecturer School of Business North South University Bangladesh Subject: Submission of Internship Report Dear Sir, It is my great honor to submit the report of my 3 months long Internship Program in Grameenphone Ltd. The report titled ―An analysis of the practice and application of Stealth Marketing through Customer Relationship Management & The frontier of Competitive Differentiation (Grameephone‘s Perspective)‖ is the final outcome of successful completion of my internship program at the company. It has been a joyful and enlightening experience for me to work in an organization...
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...IS5111:Integration of IS & Business Business Intelligence and Analytics Abhishek Kumar Singh Anbarasan Thangapalam R Deepak Chattani Naadiya Danapal Ram Vibhakar S [A0120022] [A0119959] [A0119975] [A0119961] [A0120054] A Case study on Business Intelligent and Analytics Systems in NTUC FairPrice Table of Contents Executive Summary ............................................................................................................................. 3 Acknowledgments ............................................................................................................................... 4 1. Introduction ...................................................................................................................................... 5 2. Business Intelligence in Retail Industry: ................................................................................. 6 3. Combining BI in CRM ...................................................................................................................... 7 3.1 Analytical CRM ..........................
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