Workshop on Global Health Workforce Strategy Annecy, France, 9-12 December 2000

ASSESSING QUALITY, OUTCOME AND PERFORMANCE MANAGEMENT

Dr Javier Martinez The Institute for Health Sector Development London

World Health Organization Department of Organization of Health Services Delivery Geneva Switzerland 2001

© World Health Organization, 2001 This document is not a formal publication of the World Health Organization (WHO), and all rights are reserved by the Organization. The document may, however, be freely reviewed, abstracted, reproduced and translated, in part or in whole, but not for sale nor for use in conjunction with commercial purposes.

Assessing quality, outcome and performance management

Dr Javier Martinez The Institute for Health Sector Development London

Contents
Introduction ..................................................................................................................... 1 1. Background, objectives and methods ................................................................... 1 2. Mapping out the topic and this review .................................................................. 1 Chapter 1 1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 What is performance management? How have the concept and practice of performance management evolved over time? ............................ 3 Definition .............................................................................................................. 3 How have the concept and practice of performance management evolved in recent years? .................................................................................................... 4 From tools to system, and from system to process .............................................. 6 From individual appraisal to joint review ............................................................... 6 From